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243 posts

Master Geek
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Topic # 135179 17-Nov-2013 19:45
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I am on Telecom BB which I have always been very happy with in terms of speed, but about four months ago I started noticing that pages were considerably slower to load. Often pages don't load at all and give Server Not Found message, then reloading brings up the page. Often pages load unformatted in times new roman with text all justified left and no layout (possibly without CCS?)

If I go to Speedtest, it itself is slow to load, but when I finally run a test it shows a healthy 8mb download speed.

I do have UnblockUs DNS but when I remove all traces of it the problem still persits.

I would normally assume that for whatever reason - new subscribers or heavier usage by neighbours sharing my box - that this is an ISP issue. However, does the fact that I get a healthy speed from Speedtest, plus the fact that they load without layout possibly point to some other cause?

Thanks




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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Uber Geek
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  Reply # 935316 17-Nov-2013 19:51
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Where are you?
Can you post modem line stats?
Using WiFi or wired connection?



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Master Geek
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  Reply # 936287 17-Nov-2013 20:04
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RunningMan: Where are you?
Can you post modem line stats?
Using WiFi or wired connection?

Onehunga, Auckland, wifi. Sorry this is a bit unformatted but....

Interface
Received
Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet0 0 0 0 0 4876677 27716 0 0
WirelessLAN0 2147483647 2543899 95 0 2147483647 2740777 61 0




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


 
 
 
 


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Uber Geek
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  Reply # 936288 17-Nov-2013 20:16
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Test over LAN cable is it any better?

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Uber Geek
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  Reply # 936289 17-Nov-2013 20:19
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Can you get the modem DSL line stats - should be sync rate, attenuation, noise margin etc.

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  Reply # 936290 17-Nov-2013 20:21
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Have you tried a different PC to rule out a spyware issue?



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Master Geek
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  Reply # 936301 17-Nov-2013 21:17
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Sorry, forgot to say:
Affects all PCs but definitely worse on one (nearest router funnily enough)
Still had problem using LAN




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.




243 posts

Master Geek
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  Reply # 936303 17-Nov-2013 21:23
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Thanks RunningMan. Is this OK:




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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Uber Geek
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  Reply # 936375 18-Nov-2013 07:23
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Yep, that's the ones.

Bit hard to read, but the general stats look OK, with a downstream sync rate of about 12Mb/s.

A few more questions -

1) Are you 100% certain you've gone back to using ISP supplied DNS servers?

2) How many devices on your internal network?

3) What happens if you turn them all off, and just use one at a time?

4) What is your data usage like?

5) Can you try some traceroutes to various major internet sites at the time you are having the problem - google, trademe etc.

6) Does the problem change at different times of the day?

Essentially, the DSL connection looks OK, so your physical line is more than likely OK.

Trying to establish if there is something on your network that is consuming a large chunk of your bandwidth, to the point that it is impacting on other devices...



243 posts

Master Geek
+1 received by user: 4


  Reply # 936960 18-Nov-2013 20:46
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Thanks, I will do as you suggest. In the meantime here is the tracert to www.google.co.uk. What are those 'timeouts'? Does this give any clues?




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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