Internet dropping out netcomm wireless nfv4

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countedheart

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#191056 21-Jan-2016 19:13

I have a Netcomm wireless nfv4 modem and my internet drops out every day at least once. I have called spark and they just say that it is an unsuppotred 3rd party modem and i do not want to buy a new modem if it is not going to help, So if any one can help. I am also on VDSL

Jase2985

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#1476335 21-Jan-2016 19:17

what is dropping? the DSL or internet?

have your tried another device to rule out your connection?

countedheart

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Wannabe Geek

#1476338 21-Jan-2016 19:30

All is says on chrome is that the dns server cant connect.

I have not tried another device as i don't wont to buy one if it is not going to fix it and waste money.

Jase2985

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#1476340 21-Jan-2016 19:35

look the device next time, it has pretty LED's for that reason :)

also try access the web interface of the modem and see what that tells you

countedheart

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Wannabe Geek

#1476357 21-Jan-2016 19:44

i do look at the leds but nothing changes and it looks like it should be working fine.

sbiddle

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#1476360 21-Jan-2016 19:48

Without a lot more information it's pretty hard to disagnose your fault.

Assuming your NF4V was purchased standalone and is not ISP branded (Orcon for example) it may have old firmware. A DNSmasq related issue was fixed well over a year ago, have you upgraded your firmware?

If your router is ISP branded it'll also no longer be able to receive automatic updates from your ISP as it'll no longer be managed.

Jase2985

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#1476361 21-Jan-2016 19:48

and the web interface?

does it happen on every device?

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countedheart

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Wannabe Geek

#1476395 21-Jan-2016 20:10

yes it does happen on every device.

Brumfondl

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#1476416 21-Jan-2016 21:16

I had a similar problem. Try putting the DNS servers in the properties for IPv4 and see if that helps.

robcreid

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#1476421 21-Jan-2016 21:32

According to the User guide under the management section of the web interface you can view system log.

After it recovers from the next dropout have a look in there and tell us what it says.

Is there any pattern to when it drops out? Are you getting dropouts on wireless, wired or both?

If it's just wireless is your microwave going at the same time or anything else like that?

richms

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#1476457 21-Jan-2016 23:11

My NF4Vs have been crashing a bit recently. Both of them on different connections just die. Cant get web interface, cant ping them, needs a power cycle to come back. Been stable for years, and then 3x on snap and 2x on bigpipe in the last month have crashed. Wonder if its something to do with 998 change over or something?

Richard rich.ms