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3 posts

Wannabe Geek

Topic # 198819 23-Jul-2016 22:11
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I have recently bought a netcomm AC1200 modem as the standard spark one that was provided when I got fibre set up kept crashing everytime I had a video conference meeting at home (they sent me a new modem and it did the same,  it worked when I used my phone as a hotspot).


I have followed the instructions and can get the 2.4gHZ working but the 5G won't work and it won't work on my TV,  says it is connected to the router but connection to the internet is not possible.


I have gone onto spark website to set what settings I need for a third party modem and tried to follow them, but no joy




any thoughts from anyone in terms of what I am doing wrong.

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  Reply # 1597507 23-Jul-2016 22:34
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so your issue is not with your internet connection but with your wifi? or....


its not that clear from your post

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  Reply # 1597543 24-Jul-2016 07:19
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What sort of video conference system are you using. I use Skype for Business at home over ADSL and have no problems at all.
Any username and password in a router sending PPPoE over vlan 10 should work fine.
Were you trying a wired connection to rule out any wireless issues?

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  Reply # 1597609 24-Jul-2016 09:08
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If you can't get 5GHz wireless working but the router is connected and 2.4GHz is working then I wouldn't expect to find any help on the Spark website. They provide basic connection settings, and it sounds like you're already connected.


What video conferencing solution were you using? It seems highly unlikely these days that a specific application or type of data could cause a router to crash.



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Wannabe Geek

  Reply # 1597775 24-Jul-2016 16:53
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My initial issue was the standard spark modem and it crashing every time I tried to connect on video conferencing Using Polycom, works fine on Skype. I tried a different device, same issue, tried to plug my computer into the modem, same issue and then tried my computer on my phone hotspot and it worked, so I figured out it was the modem that was the issue (spark sent me a new modem, same issue, so am assuming it's not a particularly powerful modem).

So bought a new modem and now I just need to figure out how to set it up properly.
I followed the instructions for third party modem on sparks site, changed to PAP, put in the generic spark user name and generic password - password and it seems to work ok on 2.4Ghz but won't connect on 5G and video conferencing seems to work ok but my TV won't work on the internet now. It says it can find the router but can't connect to the Internet even though it has accepted the password, says something about IP address not valid or recognised.

Any thoughts on setting up the new modem ?

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  Reply # 1597776 24-Jul-2016 16:58
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change the ip address on the TV to either be DHCP or to a static one on the same subnet as your LAN, then enter the the IP address of the modem as the default gateway and either put the ip address of the modem as the DNS server or put your ISP ones in there. it should work.


was the spark modem actually crashing or was it the device? could any other devices still use the internet when you used your polycom program? as it happened on 2 different spark modems i dont think it would be a modem issue more like a device issue

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Wannabe Geek

  Reply # 1597785 24-Jul-2016 17:14
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When I used Polycom it crashed the modem, nothing else would work and I had to turn the modem off and turn it on again to get the Internet back. Spark told me to update the drivers and reload Polycom which I did but it worked on my iPhone hotspot so not sure why it kept crashing my internet

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