HP Envy DV6 won't connect to Orcon Genius router via WiFi

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BuckoNZ

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#215338 22-Jun-2017 17:59

Anyone else had difficulty connecting their laptop to an Orcon Genius (GLD411-OR) router via wifi?

This laptop has always connected to EVERYTHING - there has never been a wi fi issue. However the laptop just won't detect or "see" the Orcon Genius router.

Any ideas?

Dynamic

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#1805365 22-Jun-2017 18:43

SOmetimes laptops have USA-specification wireless cards in them, and this means they only see certain wireless channels. For example in the 2.4GHz Wireless B/G/N range the USA is allowed to use Channels 1 to 11, but NZ spec devices are allowed to use Channel 1 to 13. If the Genium is auto-selecting its wireless channel on startup (after doing a scan and detecting other wireless use in the area and trying to select the least-busy channel), it may be choosing 12 or 13, and your USA-spec wireless card just cannot see it because of that. We had this with a client's MacBook.

Ultimately in our case we manually selected a wireless channel on the client's router to prevent the issue reoccurring.

Is this possibly your issue, and can you get into the router's web interface to check this?

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Rickles

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#1805370 22-Jun-2017 18:52

As per Dynamic .. log into router and reset Refion to Australia, or reset channel to something below channel 11 and see what happens.

BuckoNZ

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#1805408 22-Jun-2017 21:12

Thanks for the suggestions. I'll look into this.