Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


425 posts

Ultimate Geek
+1 received by user: 9


Topic # 224081 1-Nov-2017 19:28
Send private message

My recollection is that I went out for 3-4 hours (today), came back and the Ethernet connection is no longer working. Wifi is OK.

 

I have an HP ProBook G1, running W10 Professional (and is up-to-date).

 

I have tried the W10 Troubleshooting, including some of these.

 

I don't know the name of the network adapter.

 

I have a NUC running W10 Home, in the same room. Tried switching ports on a D-Link 4 port powerline. The NUC continued to work.

 

Also shutdown, the HP, NUC and NAS and switched off the D-Link Powerline. No change.

 

Tried an Acronis System Image Restore to last nights backup, but still no joy.

 

I don't know what to do next.

 

Device Manager shows:

 

.

 

 





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 2 x Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


Filter this topic showing only the reply marked as answer Create new topic

dan

949 posts

Ultimate Geek
+1 received by user: 85


  Reply # 1893813 1-Nov-2017 20:10
Send private message

Download/Run the HP Support Assistant to make sure all drivers / firmware is a good first step.

 

 

 

 

 

 

 

 


2968 posts

Uber Geek
+1 received by user: 1397


  Reply # 1893864 1-Nov-2017 21:01
Send private message

Perhaps obvious, but have you tried another cable?




Always be yourself, unless you can be Batman, then always be the Batman





425 posts

Ultimate Geek
+1 received by user: 9


  Reply # 1893866 1-Nov-2017 21:06
Send private message

scuwp: Perhaps obvious, but have you tried another cable?

 

Yes I have (and I know that one is OK).





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 2 x Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier




425 posts

Ultimate Geek
+1 received by user: 9


  Reply # 1893868 1-Nov-2017 21:13
Send private message

dan:

 

Download/Run the HP Support Assistant to make sure all drivers / firmware is a good first step.

 

 

I have that running. Everything is up to date.

 

Just looked again and I found I installed 'Realtek Ethernet Controller Driver' on 10/10/2017 (SP78407).

 

Tried to re-install and get

 

 

Unfortunately, it doesn't show up in Device Manager.





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 2 x Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


289 posts

Ultimate Geek
+1 received by user: 72


  Reply # 1893904 1-Nov-2017 21:37
Send private message

Is there a setting in BIOS to enable/disable the Gigabit LAN ?
If not and the Realtek LAN is not showing n Device manager it may have died.

 

Possibly grab a LiveCD of something like Ubuntu and see if the LAN show up in here
Something in Windoze might be messing with the drivers




425 posts

Ultimate Geek
+1 received by user: 9


  Reply # 1893936 1-Nov-2017 21:54
Send private message

Solved.

 

I found articles about re-setting the BIOS to its defaults.

 

But one said, remove the laptop battery.

 

I did (rarely use the battery), rebooted and the 'Realtek PCIe GBE Family Controller' was there. Ethernet is working.

 

Shutdown, put the battery back in, rebooted on mains power and all is OK.

 

I would have never thought of doing that.

 

Thanks to everyone for posting comments.





PC: HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Windows 10 Home), Macbook Air (Mid 2013)
Net: Draytek Vigor 130 Modem (VDSL) in bridge mode to Ubiquiti Edgerouter Lite-3, 2 x Grandstream GWN7610
Storage: Synology DS216play NAS, 2 x 6TB
Media: HDHomeRun Connect, 4 x Amazon FireTV, TiVo, Echo, Dot, Spot, Broadlink RM Pro+
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV (Great picture, no smarts, just old), DMR-PWT530GZ Blu-ray Recorder (Rubbish!)
Mobile: Samsung Galaxy Note 5, Huawei P10 Lite
Wearable: Gear S3 Frontier


1761 posts

Uber Geek
+1 received by user: 126


  Reply # 1894904 3-Nov-2017 18:42
Send private message

Sounds like the Network Controller driver got a little scrambled for some reason ... possibly a software patch or update went awry.  Most often simply uninstalling the driver and full reboot (turning machine off, not just a restart) cures this, but as you said it didn't show up in Device Manager.

 

However, a cold full reboot tends to flush anything held in RAM and reinstalls/overwrites the driver ... which the battery removal evidently did too.

 

 


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.