Wifi network not showing

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kiwis

828 posts

Ultimate Geek

#245400 1-Feb-2019 20:31

So I’m connected to my Vodafone access point which is connected to my Vodafone router. I’m online via this on my phone.

My laptop does not show my access point while sitting in the same spot.

So phone is okay laptop not.

Any ideas why?

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Uber Geek

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#2171481 1-Feb-2019 20:37

You might need to change the channel the wifi is using, I can help via teamviewer if you want, pm me if interested.

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Jase2985

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#2171483 1-Feb-2019 20:39

the laptop doesnt support the wifi channel that you currently have set

set channel, 1, 6, or 11 for 2.4ghz

36, 100, are generally good for 5ghz, there are others i cant think of them off the top of my head

kiwis

828 posts

Ultimate Geek

#2171489 1-Feb-2019 20:44

I should add, this has happened overnight. Yesterday it was fine.

Still the wifi channel?

Jase2985

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#2171493 1-Feb-2019 20:53

its probably set to auto

djtOtago

1127 posts

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#2171531 1-Feb-2019 21:47

Can your laptop see any other wifi networks? Like the neighbours.

RunningMan

8853 posts

Uber Geek

#2171532 1-Feb-2019 21:48

What access point and router do you have?

lNomNoml

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#2171536 1-Feb-2019 21:55

Other than logining in to your router and setting the WiFi channel to one your laptop supports (to fix the problem for the foreseeable future) you can also just power off the router and power it back on which will make it jump to a different WiFi channel (most of the time), until it jumps again either due to power loss or a reboot or because it just feels like it.

kiwis

828 posts

Ultimate Geek

#2171538 1-Feb-2019 22:04

djtOtago:
Can your laptop see any other wifi networks? Like the neighbours.

Yip sure can

kiwis

828 posts

Ultimate Geek

#2171601 2-Feb-2019 08:49

Jase2985:

the laptop doesnt support the wifi channel that you currently have set

set channel, 1, 6, or 11 for 2.4ghz

36, 100, are generally good for 5ghz, there are others i cant think of them off the top of my head

That's exactly the problem, changed it as suggested and it's worked.

The issue is, I've connected to the router but still can't see the access point. How can I fix this?

RunningMan

8853 posts

Uber Geek

#2171675 2-Feb-2019 09:14

What access point and router do you have?

Jase2985

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#2171678 2-Feb-2019 09:20

im going with 2x hg659's

log into the one you have set as the AP and change the channel on that too.

RunningMan

8853 posts

Uber Geek

#2171682 2-Feb-2019 09:31

AFAIK Vodafone do not supply WiFi APs, so working out what the OP has will probably shed some light on why it's not working.

richms

27899 posts

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#2171694 2-Feb-2019 09:41

They do.

Not bad hardware from what I have been told by people with them.

Richard rich.ms

SATTV

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#2171697 2-Feb-2019 09:46

richms:

They do.

Not bad hardware from what I have been told by people with them.

The ones I have seen are 5GHz only, I cant remember what brand. They work OK but dont have a great range for obvious reasons.

John

I know enough to be dangerous

kiwis

828 posts

Ultimate Geek

#2171712 2-Feb-2019 10:21

Can we keep this on topic please so I can fix this issue.

Vodafone does offer an access point product, I'm using it and it's been linked above. I'm also not interested in the quality of this product and its range etc. I know it's far from top end with regard to quality but it's perfect for what I need and why/how I access and use the internet.

Well, that was until yesterday.

So changing the WIFI channel on my main router has fixed the issue with my wifi network not showing on my laptop and I can not connect.

I still can't see my AP though, assume it's also using an unrecognised channel?

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