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7 posts

Wannabe Geek


# 41283 13-Sep-2009 17:32
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Ok so my laptop crashed and I sent it to get fixed it came back to me running fine, I now want to connect wirelessly to my connection.  I previously used to do this via Intels Proset wireless conection utility, I have noticed this is no longer there so I went to download the drivers to reinstall it and it came back saying I was missing the adapters.  What are adapters? and how do I get the Intel Proset running my wireless connection again? Any help would be greatly appreciated.

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269 posts

Ultimate Geek
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  # 255408 13-Sep-2009 18:01
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Adapters usually refers to the actual hardware. Is wireless turned on? Laptops usually have a button or key combo to toggle the wireless off and on.



7 posts

Wannabe Geek


  # 255418 13-Sep-2009 18:11
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Yes its turned on I can access wirelessly through Windows Network, I was Using the Intel Connectivity Unility before I went to reinstall it and it says it can't find the adapter - if this is hardware does that mean it could have been removed from my laptop when I sent it to get fixed? (this is what I was kinda thinking) but I'm not 100% and if so how would I go about getting it back up and running through the Proset Unility? Thanks Again for your help.

 
 
 
 


124 posts

Master Geek
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  # 255482 13-Sep-2009 23:25

Corina
Intel's Proset is more of a network manager; if you can access wirelessly now (if I read the above post right) then the adapter and the driver are installed ok. Proset just makes things a bit easier to manage and in the case of one of my Thinkpads also gives a more stable connection under WPA then just the basic driver and Windows "zero config".
Proset can be downloaded from Intel but it may be worth having a look on the support site of your laptop manufacturer, see if they have a download specific to your model - Lenovo/IBM does and it just installed on the TP replacing the previous basic Intel/Microsoft driver and adding the management features.
Might be worth telling us what Intel adapter you actually have in the machine?

IG

1673 posts

Uber Geek
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  # 255534 14-Sep-2009 10:15
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In my time of repairing computers I had one that required instillation of Proset, now what I found was there are multiple versions for multiple bits of hardware. It sounds to me like you have downloaded a version not meant for the piece of hardware, therefore the software looks for the hardware drivers, fails to find them so tells you they are missing. More info on your computer please, brand type version etc. and where have you gotten your proset software from??



7 posts

Wannabe Geek


  # 255655 14-Sep-2009 17:13
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Thanks for your reply , ok its a Toshiba Satellite A100 model PSAA9A running xp home edition with WiFi device WM3945ABG. Now I have been to Intels website and installed the Proset Connectivity Utility and when I run this it say no drivers were found. So then at the Toshiba website I downloaded The Intel Wireless driver for my make, model and windows version xp then when I tried to install them it came up with a message saying C:\Intel\wireless_10.5.3.0_xp64\xp\Drivers\DPInst64.exe is not a valid Win32 application.

Originally the proset software was on the laptop when I first got it, its an ex lease from the Ministry of Education but was never used, so it was running fine until I caught a virus (major apparently) and had it fixed, I cannot get a hold of who fixed it last time to ask them.

Thanks so much again, any further help would be greatly appreciated

124 posts

Master Geek
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  # 255657 14-Sep-2009 17:20

corina
From the file names alone it looks like you're trying to apply a 64-bit solution into a 32-bit environment.
Assuming XP is patched up to SP3 (and hopefully beyond?)
With the laptop model *and* the wi-fi device identified, now much easier to dig out the correct solution !
As per the post from itxtme, while Intel Proset looks like a generic product from Intel, I've only ever used the Lenovo supplied driver package installs and they seem to use v 9.something...

IG



7 posts

Wannabe Geek


  # 255658 14-Sep-2009 17:22
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Oh also when I try and repair I get a message say Feature you are trying to use is on a network resource that is unavailable. Thanks.

 
 
 
 


893 posts

Ultimate Geek
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  # 255659 14-Sep-2009 17:25
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You Need windows XP "32BIT" not 64 Bit driver. In the zip - Int_ABGN_Drv_XP_111086.zip - choose the file DPINST32 - the first file in the Folder.





124 posts

Master Geek
+1 received by user: 1


  # 255663 14-Sep-2009 17:34

Corina

Toshiba online support is nearly as good as IBM !

Go here and find comprehensive instructions on installation (written in "non-tech")

Then I would uninstall any version of Proset you might have on your machine (from Control Panel>Addd/Remove Programs); then download the Toshiba package of the driver/Proset - it's a 51MB download (the IBM pkg is around 60MB) and follow the instructions from the pdf quoted above.

The download can be got from here (hope that works, it's a hugely long url)

And the error message sounds like there may be an old network drive mapping where someone had previously kept the drivers - odd if the machine is supposed to have been rebuilt?

IG


124 posts

Master Geek
+1 received by user: 1


  # 255664 14-Sep-2009 17:37

ok the second link there will actually take you straight to downloading the self-extracting zip file - if you don't trust and unknown link to start downloading an exe (I wouldn't !!!) then just trip through the Tohsiba support site (downloads, pick your machine model from the drop-downs, then scroll down to the bottom of the 70-driver list and find the 51MB package for XP for the 3945

IG



7 posts

Wannabe Geek


  # 255721 14-Sep-2009 19:51
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Soleil24 Hi thanks for the info I did what you said and when I installed the driver package it had to green ticks saying drivers were ready, so I then went to the software installer done that and after the Proset software was installed it came with a message saying Adapter problem and when I went into the proset connectivity utility it came with a message saying Intel Proset/Wireless Software was unable to detect a supported adapter. Please install a supported adapter.

Any ideas, thanks for your time.

124 posts

Master Geek
+1 received by user: 1


  # 255869 15-Sep-2009 14:10

corina

tried posting this twice already using quick reply & it hasn't showed up, so 3rd time lucky..?

on my Thinkpads the Proset install is a 1-step process as far as I remember so a bit confused when you talk about installing drivers then Proset.

You might want to try this:

From Device manager, remove the wireless adapter then re-boot the machine.
On re-start XP "Found New Hardware" wizard should start but cancel it.
Then go to the unzipped contents of the Toshiba package download and run the Setup routine from the "top" of that folder. That should install the Toshiba-provided driver and the Proset s/w

My thinking is that there may be a "generic" driver already installed and Toshiba's Proset (if it's customized) may not recognize the driver and so report a non-supported adapter. The reason I suggest this is that on at least some TP models the adapter has to be an IBM supplied device (even though its an Intel manufactured card) and if it doesn't have the IBM hardware id it isn't recognized; in fact the machine reports the error at boot-time (well-documented "1802" error if you're interested !)

If the Proset install still doesn't work you can always re-run the New Hardware wizard, have it find the previously installed driver and at least have a functioning (albeit without proset manageent) wi-fi card.

IG

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124 posts

Master Geek
+1 received by user: 1


  # 255896 15-Sep-2009 16:16

@freitasm
used the full "compose" for the above; this is in the quick box...let's see

@corina - ignore this !!

IG



7 posts

Wannabe Geek


  # 256103 16-Sep-2009 12:52
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Hi soleil24

Thanks for that I think your right about the generic driver thing because when I uninstall the wireless drivers and reinstall them, someething called Atheros seems to end up being my wireless driver and not Intel like before so I went into the Systems32 folder and in drivers there was a setup of Atheros. I think whoever fixed it must have installed this and not the original Intel that I had. Is there anyway of changing this so I can have Intel back or does it have to stay as Atheros because its in the System32 settings?

Thanks again you've been heaps of help

Corina

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