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Wannabe Geek


Topic # 7016 12-Mar-2006 14:24
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MY CHAT WITH HP TECH SUPPORT!
Dean : I need help to install bluetooth headset from Samung
Richards K: Could you please elaborate on that for me?
Dean : I have a Samsung bluetooth headset and I want to use it as a microphone
Richards K: I will need to check if the computer has a Bluetooth adapter.
Richards K: May I have the model number of the computer?
Dean : The problem with the Bluetooth stack built into Windows XP SP 2 is that it has limited support for profiles. In particular, it does not support the Headset profile required to connect with Bluetooth headsets, and hence your Bluetooth headsets will not be able to work with your Windows XP PC
Dean : m7060n
Dean : It is a Samsung WEP-150 (WKT150MBE) Bluetooth Headset
Richards K: The computer was not shipped with a Bluetooth adapter.
Dean : I downloaded and installed SP30560 and still don't work!
Richards K: Have you connected a bluetooth dongle to the computer?
Dean : yes
Dean : connects and works fine with my cell phone
Dean : connect with the headset but no services available
Richards K: Have you installed the software for the Samsung device?
Dean : there is none
Dean : can you find it somewhere
Richards K: You will need to find it on the Samsung CD.
Richards K: Or the website of the manufacturer.
Dean : I can download MP3's and jpg's to my cell phone just fine
Dean : have no cd from samsung
Dean : I looked, can't find nothing!
Dean : To overcome the limitations in the Windows Bluetooth stack, you can install the Widcomm Bluetooth stack drivers from the manufacturer of your Bluetooth device. You can download the latest drivers and support software from the adapter vendor's web site. Because each vendor customizes the Widcomm software slightly, you should not use drivers from a vendor other than the one that manufactured your Bluetooth adapters.

To overcome the limitations in the Windows Bluetooth stack, you can install the ...(truncated)
Dean : hello
Dean : The Samsung WEP-150 (WKT150MBE) Bluetooth Headset does not come with a driver
Richards K: Dean, where are you getting the above message from?
Dean : http://www.windowsdevcenter.com/pub/a/windows/2005/07/05/bluetooth.html?page=1
Richards K: May I know the name of the Bluetooth Dongle?
Dean : check out http://www.calcellular.com/sam-wep-150.html too.
Dean : Hama 00049206 Bluetooth Class 1 USB Adapter
Richards K: Did the Dongle come with a CD?
Dean : Software is installed
Dean : hello
Richards K: I am with you.
Richards K: Please give me 5 minutes to research on the issue.
Dean : did you check out those two sites?
Dean : I smoked a cigarette and drank a half a beer! are you still there?
Richards K: I am with you.
Dean : ok
Richards K: I apologize for the delay.
Richards K: I could not find any more updates for you.
Dean : hope you got an answer
Richards K: You will need the software for the headset.
Dean : It is not shipped with software!
Richards K: You will need to contact Samsung to get the software.
Dean : Can you find it?
Richards K: The computer does not need any further updates.
Richards K: I will try that for you.
Dean : No, got them all. Just checked with microsoft update.
Richards K: Dean, I could not locate the driver for you.
Richards K: I would suggest that you call Samsung for the driver.
Dean : I am in Germany and it is exspensive, Maybe you can call a 800 number. I must pay for 800 numbers!
Dean : hello
Richards K: Dean, I apologize, I will not be able to contact Samsung.
Richards K: That is against company policies.
Dean : ok have a good day
Richards K: You do the same.
Richards K: Thank you for using HP Total Care and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week.

Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:

http://www.hp.com/home/ownerservices
Richards K: Bye Dean

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BDFL - Memuneh
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Reply # 30557 12-Mar-2006 16:15
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That's correct, there's no need for drivers or anything from Samsung to use their headset - or any Bluetooth headset for that matter.

You need only the appropriate software on your PC. As you know the Microsoft XP SP2 Bluetooth software does not support the headset profile. You must use the software distributed with your Bluetooth adapter.

You say it's already installed, can you confirm this is the software being used? Sometimes installing the software is not enough to actually switch the drivers - in special the Widcomm drivers are bad in this aspect.

You have to look on Device Manager to find what driver is being used by this Bluetooth adapter. If it's using the Microsoft software then you will have to manually change it.

Once changed to a driver that supports the headset profile you should only need to pair the headset and follow this guide.




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