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davidcole

6030 posts

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#251561 1-Jul-2019 14:52
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Purchased one of these for brother in law yesterday.

 

Had some issues setting it up (with connected screen, splash would show up, then turn off, suspected it was pushing video out VGA not hdmi).

 

Finally got it working via browser and set about changing the password.

 

Pasted in a password twice....but then the same password was not accepted on login.

 

 

 

So locked out now.

 

Their password reset instructions read:

 

NOTE: If you forget your password, you will be unable to login to the system. You will need to contact Concord to reset the password if you are locked out. Visit: www.concord.support.

 

It better not be a master password. Surely it will be a hardware reset switch somewhere?

Does anyone know? I'm waiting for a reply from them, but as yet no acknowledgement....it's a bad system to require a support ticket for something like this.





Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
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technician14
122 posts

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  #2269421 3-Jul-2019 17:04
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Can you get in at or or locked out of system? Theres no reset switch on them



davidcole

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  #2269439 3-Jul-2019 18:05
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technician14: Can you get in at or or locked out of system? Theres no reset switch on them


Took me a few hours but it’s actually remarkably (and scarily) simple.




Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
Media:Chromecast v2, ATV4 4k, ATV4, HDHomeRun Dual
Server
Host Plex Server 3x3TB, 4x4TB using MergerFS, Samsung 850 evo 512 GB SSD, Proxmox Server with 1xW10, 2xUbuntu 22.04 LTS, Backblaze Backups, usenetprime.com fastmail.com Sharesies Trakt.TV Sharesight 


technician14
122 posts

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  #2269481 3-Jul-2019 19:32
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That's good, so all fixed?



richms
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  #2269482 3-Jul-2019 19:32
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davidcole:
technician14: Can you get in at or or locked out of system? Theres no reset switch on them


Took me a few hours but it’s actually remarkably (and scarily) simple.

 

Is it a master password?

 

 





Richard rich.ms

davidcole

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  #2269485 3-Jul-2019 19:39
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richms:

davidcole:
technician14: Can you get in at or or locked out of system? Theres no reset switch on them


Took me a few hours but it’s actually remarkably (and scarily) simple.


Is it a master password?


 



Yeah. Date based.

I did hear back from the vendor....but before then I’d found something that would generate the master password




Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
Media:Chromecast v2, ATV4 4k, ATV4, HDHomeRun Dual
Server
Host Plex Server 3x3TB, 4x4TB using MergerFS, Samsung 850 evo 512 GB SSD, Proxmox Server with 1xW10, 2xUbuntu 22.04 LTS, Backblaze Backups, usenetprime.com fastmail.com Sharesies Trakt.TV Sharesight 


josephmoore490
1 post

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  #2320782 19-Sep-2019 22:22
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hey can you please tell me what you used to generate password?


technician14
122 posts

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  #2321647 20-Sep-2019 22:08
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Hey, are you locked out of your one and need to reset password?

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