Purchased one of these for brother in law yesterday.

Had some issues setting it up (with connected screen, splash would show up, then turn off, suspected it was pushing video out VGA not hdmi).

Finally got it working via browser and set about changing the password.

Pasted in a password twice....but then the same password was not accepted on login.

So locked out now.

Their password reset instructions read:

NOTE: If you forget your password, you will be unable to login to the system. You will need to contact Concord to reset the password if you are locked out. Visit: www.concord.support.

It better not be a master password. Surely it will be a hardware reset switch somewhere?

Does anyone know? I'm waiting for a reply from them, but as yet no acknowledgement....it's a bad system to require a support ticket for something like this.