Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4683 posts

Uber Geek

Trusted
Subscriber

#272944 26-Jul-2020 18:31
Send private message quote this post

Has anyone else been affected by the systems outage that Garmin has been experiencing for the last three days? It sounds like it has arisen from a major security incident and it's got me wondering how long it will take to clean up the mess, and whether there is more that they should have done to avoid such an incident. 

 

I know it's first world problems, but three days is a long time for Garmin's wearables user base to be stuck with effectively crippled devices, and who knows how much longer it might go on for.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
4915 posts

Uber Geek

Trusted

  #2529135 26-Jul-2020 19:03
Send private message quote this post

Yeah it’s annoying. Did you even run if you can’t upload it to garmin? And also their app is so stupid that it crashes because it can’t hit the server and won’t even just back up your activities from your watch.

Not even wanting it on garmin but on Strava.




Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


2469 posts

Uber Geek


  #2529138 26-Jul-2020 19:11
Send private message quote this post

Yep, they got hella hacked by Evil Corp via Wasted Locker. (Ransomwared and all the data probably exfiled and soon to be sold off, so consider that all your Garmin Devices data is now in the hands of the Bad Guys)

 

 


 
 
 
 


141 posts

Master Geek

Trusted
Spark NZ
Lifetime subscriber

  #2529139 26-Jul-2020 19:12
Send private message quote this post

Haven’t tried it myself, but if your desperate to update strava :
https://www.dcrainmaker.com/2020/07/how-to-upload-your-garmin-workout-during-the-outage.html/amp

Without Garmin Connect, the watch is still able to do the post-workout progression stuff (and tell you that your 18k run was a recovery run...).




My comments and remarks are not necessarily of my employer.


696 posts

Ultimate Geek

Trusted

  #2529160 26-Jul-2020 19:43
Send private message quote this post

Yep everyone worldwide is affected. Really simple to upload manually to Strava as the link @gajan shared shows. I've done it myself several times without any problems.

 

Sounds like a 10 million dollar ransom is being demanded and I expect Garmin will take their time getting their systems back online. It's a major clusterf#$k whichever way you look at it.

 

 

 

 






1211 posts

Uber Geek

Trusted

  #2529162 26-Jul-2020 19:49
Send private message quote this post

Colleague in the office is affected.





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


308 posts

Ultimate Geek

Trusted
Subscriber

  #2529163 26-Jul-2020 19:53
Send private message quote this post

Personally I think it points to bigger issues with their fundamental IT architecture if the ransomware was able to impact so many of their systems - Corporate, Consumer, Maritime, Aviation, Call Center, Manufacturing. I would have expected corporate systems to be segregated from the customer facing systems, especially for their maritime and aviation systems that lives can depend on.




4683 posts

Uber Geek

Trusted
Subscriber

  #2529171 26-Jul-2020 20:19
Send private message quote this post

kyhwana2:

 

Yep, they got hella hacked by Evil Corp via Wasted Locker. (Ransomwared and all the data probably exfiled and soon to be sold off, so consider that all your Garmin Devices data is now in the hands of the Bad Guys)

 

 

Their latest public statement suggests that they have 'no reason to believe' that data has been leaked to the hackers, but that doesn't exactly fill me with confidence.

 

If they are correct in their allusion that user data is secure then it will be a major embarrassment but it will eventually be forgotten.

 

If, on the other hand, user data has been leaked then the implications will be huge. There will be very expensive lawsuits and widespread consumer backlash that will have a profound impact on the company. Would they even survive it?


 
 
 
 




4683 posts

Uber Geek

Trusted
Subscriber

  #2529172 26-Jul-2020 20:21
Send private message quote this post

mrdrifter:

 

Personally I think it points to bigger issues with their fundamental IT architecture if the ransomware was able to impact so many of their systems - Corporate, Consumer, Maritime, Aviation, Call Center, Manufacturing. I would have expected corporate systems to be segregated from the customer facing systems, especially for their maritime and aviation systems that lives can depend on.

 

 

This is a very good point. I'm not an IT person so it's easy for me to sit here from a position of ignorance and suggest that their systems should have been better secured, but somehow I can't imagine something like this happening to a company like Apple.

 

There are going to be some serious questions asked over the coming days and weeks.


444 posts

Ultimate Geek

Subscriber

  #2529228 27-Jul-2020 06:56
Send private message quote this post

gajan: Haven’t tried it myself, but if your desperate to update strava :
https://www.dcrainmaker.com/2020/07/how-to-upload-your-garmin-workout-during-the-outage.html/amp

Without Garmin Connect, the watch is still able to do the post-workout progression stuff (and tell you that your 18k run was a recovery run...).

 

Thanks for the link - half marathon yesterday and I have to upload the run data to the organisers page to confirm so very timely - cheers!


3467 posts

Uber Geek

Trusted

  #2529231 27-Jul-2020 07:54
Send private message quote this post

I heard there are some ultra-marathon events currently on where they mandate garmins as the way you prove you've run the correct course.

 

 

 

I have a Garmin and am(was...?) a huge fan. But the whole thing is pretty disappointing TBH.  I suspect (hope!!) they will have a massive overhaul of their IT, security and backup practices so I would probably buy a Garmin again in the future, provided they manage to fix this whole mess sometime soon. 





"I was born not knowing and have had only a little time to change that here and there."         | Electric Kiwi | Sharesies
              - Richard Feynman


744 posts

Ultimate Geek

Trusted

  #2529232 27-Jul-2020 07:58
Send private message quote this post

mrdrifter:

Personally I think it points to bigger issues with their fundamental IT architecture if the ransomware was able to impact so many of their systems - Corporate, Consumer, Maritime, Aviation, Call Center, Manufacturing. I would have expected corporate systems to be segregated from the customer facing systems, especially for their maritime and aviation systems that lives can depend on.



Garmin still seem to have enough control over the webservers to be able to put an outage message up, and the whatever server the Garmin Connect App talks to has been updated so the app shows a message explaining that they have an outage - I was thinking from that alone that they must have some sort or segregation and control over some of their servers?

4915 posts

Uber Geek

Trusted

  #2529233 27-Jul-2020 08:00
Send private message quote this post

sidefx:

 

I heard there are some ultra-marathon events currently on where they mandate garmins as the way you prove you've run the correct course.

 

 

 

I have a Garmin and am(was...?) a huge fan. But the whole thing is pretty disappointing TBH.  I suspect (hope!!) they will have a massive overhaul of their IT, security and backup practices so I would probably buy a Garmin again in the future, provided they manage to fix this whole mess sometime soon. 

 

 

Looking at that dc rainmaker article, there are some type of smart device that have no offline method.  One thing I don't like it that the 9/10 the garmin connect software wont even load on my phone, it just crashes.  It should be able to work in an offline mode, and a, show the status of the garmin services....and b, be able to at least back up my watch to the phone (so a fit file is on watch and phone).

 

Next step, I'd prefer that the watch was smart enough to be able to send a fit file places....it's has it's own wifi connection, and/or bluetooth it should be able to send at least via email out either of those connections.





Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


827 posts

Ultimate Geek

Subscriber

  #2529242 27-Jul-2020 08:25
Send private message quote this post

Now if only Chorus would add Spotify to the Apex Pro I would jump ship in a heartbeat.




4683 posts

Uber Geek

Trusted
Subscriber

  #2529247 27-Jul-2020 08:44
Send private message quote this post

sidefx:

 

I have a Garmin and am(was...?) a huge fan. But the whole thing is pretty disappointing TBH.  I suspect (hope!!) they will have a massive overhaul of their IT, security and backup practices so I would probably buy a Garmin again in the future, provided they manage to fix this whole mess sometime soon. 

 

 

I feel the same. I switched from an Apple Watch because I believed that the Garmin product was more robust and utilitarian. I am watching this situation with great interest because it will inform whether I stick with Garmin long term, or whether I seriously consider the next generation Apple watch. 


696 posts

Ultimate Geek

Trusted

  #2529267 27-Jul-2020 09:24
Send private message quote this post

alasta:

 

I feel the same. I switched from an Apple Watch because I believed that the Garmin product was more robust and utilitarian. I am watching this situation with great interest because it will inform whether I stick with Garmin long term, or whether I seriously consider the next generation Apple watch. 

 

 

 

 

For me they are 2 different devices that fill 2 different (but slightly overlapping) areas. For me the Garmin will always win for anything fitness related and the metrics that come out of it when combined with a HR monitor or running dynamics pod cannot be beaten. I guess it depends on your usage situation.






 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.