iPhone 6 Plus $49 Battery Replacement

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#1971842 9-Mar-2018 13:39

CYaBro:
A battery has always been a consumable item.

Yes but the way Apple has treated batteries in the past, is not like a part that needs to be replaced during the products life, as they seal it into the device, which means it isn’t treated as a consumable by Apple. A phone shouldn’t need a 150 dollar repair for example after 1-2 years, just to replace the battery, which when worn Apple will slow down the iPhone to prevent it from crashing at 30 percent. So you have to pay for repair, if you want the phone to work properly if you have used it for 1-2 years.

If they have reduced the price of batteries only, does that mean that agents will replace other iPhone batteries for 59 which aren’t covered, eg the 5s which I believe may use the same battery as the se?

CYaBro

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#1972038 9-Mar-2018 18:03

mattwnz:
CYaBro:

A battery has always been a consumable item.

Yes but the way Apple has treated batteries in the past, is not like a part that needs to be replaced during the products life, as they seal it into the device, which means it isn’t treated as a consumable by Apple. A phone shouldn’t need a 150 dollar repair for example after 1-2 years, just to replace the battery, which when worn Apple will slow down the iPhone to prevent it from crashing at 30 percent. So you have to pay for repair, if you want the phone to work properly if you have used it for 1-2 years.

If they have reduced the price of batteries only, does that mean that agents will replace other iPhone batteries for 59 which aren’t covered, eg the 5s which I believe may use the same battery as the se?

Apple aren't the only ones that don't have user removable batteries.

The batteries need to be sealed inside, as they don't have the hard plastic shells around them.

Without that they can be pretty dangerous if they get bent or punctured, so that's probably why they aren't user replaceable.

With the battery prices, Apple have only reduced the prices for batteries in iPhone 6 and newer models, so no, AASPs won't do them at the cheaper rate.

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#1972198 10-Mar-2018 00:27

mattwnz:
redherring: Haven't really followed this. Is there a way to find out the battery status and if it needs replacing?

There are apps for battery, but apple don't have any built in way. you have to phone them, and they will do a diagnostics on it and tell you i it is worn. Ironically my phone crashes a lot now and has a two year old battery in it, and the app shows a 29% battery wear. However apple told me that the battery is still performing like new and doesn't need changing

My wife’s 6+ was given to her by a family member who used to work for a NZ software development business which bought a heap of various phones for product testing purposes. The business has now closed down.

When we took the phone into the Apple Store here in Florida, to get the battery replaced under this ‘sorry for throttling your phones’ programme, the guy in the Store ran a diagnostic on the phone and he (and we) were surprised that the phone had reportedly done 127 ‘battery cycles to flat’ - which he reckoned was very high and unusual - and that the battery had 98% wear. i.e. was close to death. Family member later confirmed that the devs in the business would have often run the battery to flat during app testing.

The Store guy confirmed my understanding that although they run the diagnostic as a matter of course, they will replace the battery under the programme regardless of what it shows. Good news for us is that the phone, which is otherwise in mint condition, is now like new again in the battery department.

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#1973147 12-Mar-2018 12:52

eracode:
mattwnz:

redherring: Haven't really followed this. Is there a way to find out the battery status and if it needs replacing?

There are apps for battery, but apple don't have any built in way. you have to phone them, and they will do a diagnostics on it and tell you i it is worn. Ironically my phone crashes a lot now and has a two year old battery in it, and the app shows a 29% battery wear. However apple told me that the battery is still performing like new and doesn't need changing

When we took the phone into the Apple Store here in Florida, to get the battery replaced under this ‘sorry for throttling your phones’ programme, the guy in the Store ran a diagnostic on the phone and he (and we) were surprised that the phone had reportedly done 127 ‘battery cycles to flat’ - which he reckoned was very high and unusual - and that the battery had 98% wear. i.e. was close to death.

127 cycles isn't a lot at all, you sure you got that right?

iPhone batteries should last around 500 cycles before they are classed as 'consumed'.

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Aaroona

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#2006791 2-May-2018 22:05

What is the expectation about battery life here?

Mine is an iPhone 7, around 19months old and is sitting at 85% Max capacity. It says "Peak Performance Capability". What is the cut off for "needing replacement"?

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#2006799 2-May-2018 22:37

Aaroona:

What is the expectation about battery life here?

Mine is an iPhone 7, around 19months old and is sitting at 85% Max capacity. It says "Peak Performance Capability". What is the cut off for "needing replacement"?

I guess it really just depends on whether it is dying unexpectedly - my 6S was showing a similar or higher figure- but it would go from 30% battery to dead within a few minutes if I stepped outside into cooler air. Turned off the throttling and it would just turn off several times a day.

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#2006811 2-May-2018 23:48

Aaroona:
What is the expectation about battery life here?

Mine is an iPhone 7, around 19months old and is sitting at 85% Max capacity. It says "Peak Performance Capability". What is the cut off for "needing replacement"?

500 cycles or there abouts is consumed and apple say that’s 80% of max capacity.

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Dairyxox

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#2006882 3-May-2018 08:45

My 6S was at 85% capacity (from the beta battery stats) but I paid to have the battery done anyway. It used to drain quickly from about 15%.

It hasn't made much difference from what I can tell. It no longer drains quickly from 15% but total usage time is still fairly bad (about 6-7 hours).

I got another 6S battery replaced, but it was actually part of a battery recall, its serial number was on the recall list, and the battery was done for free. The previous user said battery life was poor, but when i used it for a week or so it seemed normal.

I had to wait about a month for the authorized repair center to get the batterys in stock.

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#2008006 4-May-2018 18:14

Dairyxox:

My 6S was at 85% capacity (from the beta battery stats) but I paid to have the battery done anyway. It used to drain quickly from about 15%.

It hasn't made much difference from what I can tell. It no longer drains quickly from 15% but total usage time is still fairly bad (about 6-7 hours).

I got another 6S battery replaced, but it was actually part of a battery recall, its serial number was on the recall list, and the battery was done for free. The previous user said battery life was poor, but when i used it for a week or so it seemed normal.

I had to wait about a month for the authorized repair center to get the batterys in stock.

When you say you paid for it anyway - did they charge you only the $59? or did they charge you the full price?

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#2008069 4-May-2018 19:06

Aaroona:

When you say you paid for it anyway - did they charge you only the $59? or did they charge you the full price?

I think it was $49.00, just the standard fee, no markup/surcharge.

CYaBro

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#2023290 27-May-2018 11:17

FYI if anyone paid for a battery replacement in 2017 at the old pricing:

https://support.apple.com/en-nz/iphone-out-of-warranty-battery-replacement-credit

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#2023315 27-May-2018 11:48

Good on Apple for BACKpaying a warrantee claim!

mattwnz

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#2027056 1-Jun-2018 17:05

CYaBro:

500 cycles or there abouts is consumed and apple say that’s 80% of max capacity.

That is less than 2 years though for many people who charge it every day. I wouldn't expect a phone to need an expensive repair in under 2 years, to replace a consumable. I just wish they made batteries user replaceable. Many Androids appear to be, and Samsung did with their older flagship S models, and even had a model that still had waterproofing with a user replacbale battery. If well designed it shouldn't affect the formfactor or waterproofing, but it may add a few dollars to the price to manufacturer.. Also phones have been getting fatter in recent years anyway. At least it is currently $49, or $59 not sure which, which is probably where the price should be normally anyway IMO as it is a consumable part that will likely need swapping during the products life..

CYaBro

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#2027111 1-Jun-2018 17:50

mattwnz:

CYaBro:

500 cycles or there abouts is consumed and apple say that’s 80% of max capacity.

That is less than 2 years though for many people who charge it every day. I wouldn't expect a phone to need an expensive repair in under 2 years, to replace a consumable. I just wish they made batteries user replaceable. Many Androids appear to be, and Samsung did with their older flagship S models, and even had a model that still had waterproofing with a user replacbale battery. If well designed it shouldn't affect the formfactor or waterproofing, but it may add a few dollars to the price to manufacturer.. Also phones have been getting fatter in recent years anyway. At least it is currently $49, or $59 not sure which, which is probably where the price should be normally anyway IMO as it is a consumable part that will likely need swapping during the products life..

It's $49 if you do it yourself directly with Apple, as a Mail-in service.

If you go to an AASP then it could be anything, but should be around $90 cheaper than it was previously, since Apple have reduced the price of the batteries that the AASP has to purchase.

Why should it be cheap to replace though, just because it's a consumable item?

The price of printer inks and toner cartridges come to mind.

A set of those usually cost more than a new printer!

And they are easily replaced by the user.

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mattwnz

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#2027320 1-Jun-2018 23:32

CYaBro:

It's $49 if you do it yourself directly with Apple, as a Mail-in service.

If you go to an AASP then it could be anything, but should be around $90 cheaper than it was previously, since Apple have reduced the price of the batteries that the AASP has to purchase.

Why should it be cheap to replace though, just because it's a consumable item?

The price of printer inks and toner cartridges come to mind.

A set of those usually cost more than a new printer!

And they are easily replaced by the user.

Because batteries are reasonably cheap to buy. You can buy replacement batteries for an iphone for less than $20. But if you install it yourself, it will void the warranty, so the only way to avoid that is for apple to do it, which is about $150, which is the price of an average android phone which includes it's own battery.

Consumer grade inkjets are often sold cheap initially, possibly even at a loss and then they make the money on very high ink prices, unless you buy generic ink. But people can still use generic ink and they don't have to take apart their printer with suction cups and pry tools to do this! So it is a totally difference business model. Iphones have a really expensive initial buy price, and so people expect them to last a reasonable period of time.

I heard today that radio NZ were discussing this battery replacement thing today. It sounded they said that people can ask for batteries to be replaced at no charge under the CGA. Link at https://www.radionz.co.nz/programmes/bits-and-bytes/story/2018647494/apple-tv-will-apple-start-making-its-own-shows and it is at 7min 50 secs. Anyone done this?

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