SaltyNZ:
Having just done my mandatory annual refresher course on the New Zealand Privacy Act - which I assume is also probably required for the other guys - I assure you that selling user data is a lot more difficult for carriers here than the US.
Google directly integrates chatbot services like Phorm into RCS.
I think we're going down a rabbit hole, and i acknowledge that our views will differ given that you work for an ISP. But note that Phorm wasn't a chatbot service, it was an advertising vendor that relied on ISPs giving it access to deep packet inspection of user data. And ISPs were happy to do this, without even telling users, right up until they got caught out. So it's good to know that user privacy is now higher profile than it used to be