Apple TV audio drops in and out

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jsauni

65 posts

Master Geek

#106655 28-Jul-2012 18:41

I have an Apple TV that is connected to my TV via an HDMI cable. When I play a movie from my computer (mbp) the video plays fine. However every 5-10 seconds, the audio drops out for about 2-5 seconds.

I have tried different combinations of TV settings and Apple TV settings and have not resolved this issue. I have tried the Apple TV on another TV with the same HDMI cable, same issue. I have tried the Apple TV on another TV with a known good HDMI cable, same issue. I have streamed YouTube videos, same issue.

Not sure what else to try, thinking it's possibly a dud Apple TV. Or the fact that this is all running across a wireless network? But wouldn't expect a wireless network to impact the performance like this.

Any help appreciated.
Thanks

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#663385 28-Jul-2012 19:03

What type of Apple TV?

What speed is your network?

SD or HD movie?

Have you tried connecting via ethernet cable rather than WiFi?

jsauni

65 posts

Master Geek

#663402 28-Jul-2012 19:51

Apple TV Model MD199X/A.
Sorry, I'm not sure what do you mean by speed of my network?
SD movie
I have just tried connecting via ethernet cable and still no resolution.

Dunnersfella

4100 posts

Uber Geek
+1 received by user: 887

#663410 28-Jul-2012 20:13

Have you updated the firmware / plugged into iTunes and completed a full restore?

jsauni

65 posts

Master Geek

#663414 28-Jul-2012 20:16

Is this the same as performing a Software Update on the Apple TV? If not I'll give it a go.

Ventura

109 posts

Master Geek
+1 received by user: 9

#663416 28-Jul-2012 20:30

What spec is your computer you are streaming from? Are you using the latest iTunes? Is your network wireless N or G?

jsauni

65 posts

Master Geek

#663422 28-Jul-2012 21:00

I have iTunes 10.6.3, when I check for updates, it says it's the current version.
MBP specs, Processor 2.8GHz Intel Core i7 and Memory 8 GB 1600 MHz DDR3.
Wireless network supports both N and G.

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Ventura

109 posts

Master Geek
+1 received by user: 9

#663438 28-Jul-2012 21:18

Your specs should be more than up to it, I have an old compaq wireless g laptop connected to my ATV via router which is wireless N and no lag unless another device starts to hog the wireless.
Try any of these remedies from apple- http://support.apple.com/kb/TS4215 or check the settings on your router, that may be causing a clog in the system.

jsauni

65 posts

Master Geek

#663581 29-Jul-2012 13:20

I ended up taking it back to JB HI-FI and got a replacement Apple TV. Set it up and tested it, no issues with the audio.