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Topic # 116499 1-May-2013 09:36
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Hi All, over the last few days my iphone 5 has developed a power button issue. It stops responding to presses on the right side of the button, and the left side is a bit hit and miss as well.

Searching on the internet tells me that it's a relatively common problem. I'm taking it back today, but wondering if anyone's had any experience with this issue, and if so what was the resolution? (immediate replacement, phone sent away etc).

Cheers,

Scott

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  Reply # 809396 1-May-2013 10:20
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I very much doubt you'll get immediate replacement.

You're likely up for a 3-week wait for a replacement - and that'll likely be a refurb...unless there are no refurbished units in the region - then you'll get a new replacement item.





Handsome Dan Has Spoken.

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Ultimate Geek
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  Reply # 809446 1-May-2013 12:19
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I sent my iPhone 5 back to apple for the power button issue. My friend has sent her 5 off too.

Pretty common by the sounds of it.

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Master Geek
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  Reply # 809448 1-May-2013 12:39
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Same issue here. They won't do an over-the-counter swap. It has to be assessed and they often swap out the chassis. Sometimes just the whole phone.



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  Reply # 810477 2-May-2013 21:08
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Yeah I took it back and got the standard spiel about impact damage etc. It's been sent off now so we'll see how that goes.

Thanks all.

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Master Geek
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  Reply # 810493 2-May-2013 21:31
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I just took mine in yesterday back to telecom and had it sent away. (Had mine since Sep) The other girl who worked there said she got her 5 in Nov and already had it replaced last month with the same fault.

Haven't heard good things about telegistics the place they send it to though. Thought I'd take it back to the store instead of apple as I could deal with someone locally.



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  Reply # 810500 2-May-2013 21:48
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Yeah took mine into a telecom store yesterday, it's gone to telegistics. Mine was purchased in jan.

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Master Geek
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  Reply # 810503 2-May-2013 22:00
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Pretty certain we'll be getting refurb units as the girl in the store did. Hopefully soon as I'm stuck with a loan phone, she said they only have 1 loan iphone which was already booked out for a least a month.

They said if I'm lucky I should get it back Tue/Wed next week at the quickest. Telegistics have a tracker on their website. Not sure if you've looked? It says they've received mine, don't know how accurate it is though.

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  Reply # 810511 2-May-2013 22:19
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I recall reading some consumer article recently, and they didn't think that refurbished units were an acceptable type of solution for replacement during warranty, and it should be switched with a new one, if it can't be repaired. Apples refurbs seem quite good, but they still aren't new.

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  Reply # 810512 2-May-2013 22:33
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mattwnz: I recall reading some consumer article recently, and they didn't think that refurbished units were an acceptable type of solution for replacement during warranty, and it should be switched with a new one, if it can't be repaired. Apples refurbs seem quite good, but they still aren't new.


Where would the warranty stand for a refub, 1yr from when you get it or from your original warranty?



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  Reply # 810918 3-May-2013 16:29
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I did not know you could track it., looks like mine's been received as well. Yeah getting a refurb is a bit of a cop out.

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Master Geek


  Reply # 810937 3-May-2013 17:13
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Where would the warranty stand for a refub, 1yr from when you get it or from your original warranty?


The warranty is the greater of either 90 days or what is remaining on the warranty of the original phone.



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  Reply # 813699 8-May-2013 14:23
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Well, looks like they're trying to attribute the power button issue to some kind of customer fault. This will be fun.

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  Reply # 813700 8-May-2013 14:25
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I got my phone back yesterday. New
Refurb.

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  Reply # 813702 8-May-2013 14:30
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scottr: Well, looks like they're trying to attribute the power button issue to some kind of customer fault. This will be fun.


To try to blame the customer is not good customer service. If you went into any apple store anywhere in the world, they would likely just swap it on the spot, if there is no sign of damage.

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  Reply # 813703 8-May-2013 14:31
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Nate001:
mattwnz: I recall reading some consumer article recently, and they didn't think that refurbished units were an acceptable type of solution for replacement during warranty, and it should be switched with a new one, if it can't be repaired. Apples refurbs seem quite good, but they still aren't new.


Where would the warranty stand for a refub, 1yr from when you get it or from your original warranty?


The original warranty would remain, but you also get additional consumer protection with the CGA if you buy from a NZ retailer.

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