Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Scottishbhoy

10 posts

Wannabe Geek


#157587 5-Dec-2014 13:48
Send private message

Hey guys,

Just wondering if anyone has had a similar experience with Apple. My iPhone 5 has had battery problems for a while, and became eligible for the apple replacement battery programme. 

Time - 

16th of Nov - make contact to arrange pick up 
24th of Nov - make contact again as no courier arrived to say that the job wasn't actually booked, although repair ID was given
26th of Nov - phone picked up and sent to Sydney
5th of Dec - Phone returned - apparently repaired. 

with great excitement I opened the box to read that my phone battery had been replaced and that the phone had been tested and verified as functioning. 

Naturally, i tried to charge it and switch it on, to which nothing happened - and its been charging since 8 am this morning. 

So i rang apple, who say the only way they can help is to organise a pick up to have my phone sent back to Sydney.. Which is now going to be another 10 days without my phone. I've escalated the case to the customers manager who I am awaiting to hear back from 

has anyone had difficulty with apple like this before? it's shoddy that they don't have a service provider in NZ for the iPhone. 

Create new topic
RunningMan
8213 posts

Uber Geek


  #1189377 5-Dec-2014 14:33
Send private message

Exact opposite experience with iPhone repair. Very quick and easy to deal with.

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).

xpd

xpd
aka Fast Raccoon !
13228 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #1189381 5-Dec-2014 14:40
Send private message

Staff member here in Auckland had iPhone 5 with battery issue - she called Apple, who initially refused to help because she didnt live in the country where the phone was originally purchased (Australia). She got put through to a supervisor who said it wasnt standard policy to sort out phones that were "away from home" as it were, but sorted it out - 10 days later she had her replacement phone in her hand.

So no, no issues with them so far.




       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree -   kiwiblast.co.nz - Lego and more

 

       Support Kiwi music!   The People   Black Smoke Trigger   Like A Storm   Devilskin

 

                                            NZ GEEKS Discord______________________________

 

 


Create new topic





News and reviews »

One New Zealand Extends 3G Switch-off Date
Posted 11-Apr-2024 08:56


Amazon Echo Hub Review
Posted 10-Apr-2024 18:57


Epson Launches New Versatile A4 Desktop Scanners
Posted 10-Apr-2024 15:31


Motorola Mobility Launches New Android Phones in New Zealand
Posted 10-Apr-2024 14:59


Logitech G Unveils the PRO X 60 Gaming Keyboard
Posted 9-Apr-2024 19:01


Logitech Unveils Signature Slim Keyboard and Combo
Posted 9-Apr-2024 13:33


ExpressVPN Launches Aircove Go Portable Router With Built-in VPN
Posted 26-Mar-2024 21:25


Shure MoveMic Review
Posted 25-Mar-2024 12:47


reMarkable 2 Launches at JB Hi-Fi New Zealand
Posted 20-Mar-2024 08:36


Samsung Galaxy S24 Ultra review
Posted 19-Mar-2024 11:37


Google Nest Wifi Pro Review
Posted 16-Mar-2024 11:28


Samsung Galaxy A55 5G and Galaxy A35 5G
Posted 12-Mar-2024 12:41


Cricut EasyPress Mini Zen Blue launches at Spotlight New Zealand
Posted 12-Mar-2024 12:32


Logitech Introduces MX Brio Webcam
Posted 12-Mar-2024 12:24


HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.