iPhone 6 screen cracked.

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surfisup1000

5288 posts

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#161764 19-Jan-2015 10:52

My iphone 6 suffered quite a small knock and the display cracked. It's not too bad and is a small crack rather than the 'shatter' type damage.

I checked the apple website for details and in the USA they fix the screen for $109USD (or $79 if you have applecare) ( https://www.apple.com/support/iphone/repair/screen-damage/ )

But, on ringing my local apple service agent said apple nz do not fix broken screens. You basically must buy a new phone.

So, if your iphone 6 screen suffers any damage at all then apple nz will not fix as it is too hard.

I wonder why apple US can do it and not apple NZ. In the US you can take the phone into the apple store and they have an onsite tech who repairs it right away.

Looks like a trip to the insurance company.

tdgeek

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#1217425 19-Jan-2015 11:06

Check what the excess is, and if the premium will increase, just to get a handle on the real cost to repair via insurance.

Bedroom iPhone repairers seem to be everywhere, my daughters have had good experiences from them, may be worth tracking a couple down to see what they say and cost.
How to find one? Maybe ask the asian case sellers that are often in malls, if in ChCh I can locate details.

nitrotech

1285 posts

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#1217474 19-Jan-2015 11:29

iPhone 6 screens are still very expensive but they dropped by 25% last month alone and will likely fall more after Chinese New Year - we're charging $280 for repairing them at the moment I would imagine repairers in CHCH are about the same.

Out of warranty replacement from apple is over $400.

lxsw20

3552 posts

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#1217479 19-Jan-2015 11:35

nitrotech: iPhone 6 screens are still very expensive but they dropped by 25% last month alone and will likely fall more after Chinese New Year - we're charging $280 for repairing them at the moment I would imagine repairers in CHCH are about the same.

Out of warranty replacement from apple is over $400.

Does touch ID still work when you replace the screen, or do you take the button part off the old screen?

surfisup1000

5288 posts

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#1217484 19-Jan-2015 11:37

nitrotech: iPhone 6 screens are still very expensive but they dropped by 25% last month alone and will likely fall more after Chinese New Year - we're charging $280 for repairing them at the moment I would imagine repairers in CHCH are about the same.

Out of warranty replacement from apple is over $400.

Interesting.

When you say out of warranty replacement is over $400, this is is not apple nz right? My apple service agent said that Apple NZ do not repair iphone 6 screens at all. I find this hard to believe though , I might go direct to apple and ask them , maybe they have a mail-in service.

Either way, I'd say my insurance excess @ $150 is the best way to go. If i can get around to it, the screen damage is relatively minor.

CYaBro

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#1217486 19-Jan-2015 11:40

Be aware that if you get it repaired at a place that is not an Apple Authorised Service Provider then you void any warranty you have left on the iPhone.

If it is just one small crack then Apple may replace under warranty.
Have you called Apple directly and spoken them about it?

Opinions are my own and not the views of my employer.

lxsw20

3552 posts

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#1217490 19-Jan-2015 11:53

surfisup1000:
nitrotech: iPhone 6 screens are still very expensive but they dropped by 25% last month alone and will likely fall more after Chinese New Year - we're charging $280 for repairing them at the moment I would imagine repairers in CHCH are about the same.

Out of warranty replacement from apple is over $400.

Interesting.

When you say out of warranty replacement is over $400, this is is not apple nz right? My apple service agent said that Apple NZ do not repair iphone 6 screens at all. I find this hard to believe though , I might go direct to apple and ask them , maybe they have a mail-in service.

Either way, I'd say my insurance excess @ $150 is the best way to go. If i can get around to it, the screen damage is relatively minor.

Ring Apple, they will offer you a repair exchange phone (referb) but will not actually fix your old phone and give it back to you. The cost as mentioned above is around $400.

nitrotech

1285 posts

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#1217494 19-Jan-2015 12:04

lxsw20:
nitrotech: iPhone 6 screens are still very expensive but they dropped by 25% last month alone and will likely fall more after Chinese New Year - we're charging $280 for repairing them at the moment I would imagine repairers in CHCH are about the same.

Out of warranty replacement from apple is over $400.

Does touch ID still work when you replace the screen, or do you take the button part off the old screen?

Sensor gets swapped from the old screen works fine as long as it has not been damaged.