No, I wouldn't call a scratch a replaceable issue at all.

A scratch would be classed as cosmetic damage, which the Ts&Cs for AppleCare+ state that it is not covered.

Thought that might be the case.

geekiegeek:

 

If one were to scratch one's new iPhone display would one be eligible for express replace under Applecare+??

 

No idea, you may have some luck under the NZ consumer Guarantees Act as Apple touts how tough the glass is.

OK, if some one attacked it with a diamond ring then you should look at insurance, but if it has been scratched though

normal use...hmmmm.... that would be interesting.

If the phone works fine and it is just a scratch and not a crack then I would leave well enough alone. The iPhone X is still very hard to get hold of afaik and so the chances of you getting a new one as opposed to a refurbished model will be slim to none at a guess :)

josephhinvest: Whether it’s express replacement I don’t know, but you could certainly use one of your two incidents to get it repaired if you like.

“AppleCare+ also provides service coverage through the Coverage End Date above and adds coverage for up to two incidents of accidental damage from handling. Each incident will be subject to a service fee of NZ$49 for screen damage, or NZ$169 for all other damage. AppleCare+ benefits are in addition to any rights you may have under consumer law.”

Cheers
Joseph

As taken from https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnz.html

Apple will not provide Hardware Services or ADH Services in the following circumstances:

(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;