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#225919 11-Dec-2017 14:41
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If one were to scratch one's new iPhone display would one be eligible for express replace under Applecare+??





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  #1916805 11-Dec-2017 15:02
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No, I wouldn't call a scratch a replaceable issue at all.

 

A scratch would be classed as cosmetic damage, which the Ts&Cs for AppleCare+ state that it is not covered.

 

 

 

 




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  #1916822 11-Dec-2017 15:37
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Thought that might be the case.





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  #1920621 16-Dec-2017 18:14
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geekiegeek:

 

If one were to scratch one's new iPhone display would one be eligible for express replace under Applecare+??

 

 

 

 

No idea, you may have some luck under the NZ consumer Guarantees Act as Apple touts how tough the glass is.

 

 

 

OK, if some one attacked it with a diamond ring then you should look at insurance, but if it has been scratched though

 

normal use...hmmmm.... that would be interesting.


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  #1920634 16-Dec-2017 19:44
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If the phone works fine and it is just a scratch and not a crack then I would leave well enough alone. The iPhone X is still very hard to get hold of afaik and so the chances of you getting a new one as opposed to a refurbished model will be slim to none at a guess :)






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  #1920653 16-Dec-2017 20:44
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Whether it’s express replacement I don’t know, but you could certainly use one of your two incidents to get it repaired if you like.

“AppleCare+ also provides service coverage through the Coverage End Date above and adds coverage for up to two incidents of accidental damage from handling. Each incident will be subject to a service fee of NZ$49 for screen damage, or NZ$169 for all other damage. AppleCare+ benefits are in addition to any rights you may have under consumer law.”

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  #1920688 16-Dec-2017 22:37
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josephhinvest: Whether it’s express replacement I don’t know, but you could certainly use one of your two incidents to get it repaired if you like.

“AppleCare+ also provides service coverage through the Coverage End Date above and adds coverage for up to two incidents of accidental damage from handling. Each incident will be subject to a service fee of NZ$49 for screen damage, or NZ$169 for all other damage. AppleCare+ benefits are in addition to any rights you may have under consumer law.”

Cheers
Joseph

 

As taken from https://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnz.html

 

Apple will not provide Hardware Services or ADH Services in the following circumstances:

 

(a) to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;






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