Help ! Home business connection and VDSL dead. yikes.

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help ! Home business connection and VDSL dead. yikes.

Scotsman

83 posts

Master Geek

#143485 16-Apr-2014 15:07

Just spoke to Orcon tech as both lines went dead at home/business today. He raised a ticket no. 11738690.

Vdsl modem has no connection. The tech went through the usual stuff reset etc.

Downstairs business Genius Adsl is also dead.

I did see a chorus tech outside at the cabinet today at lunch....hopefully he didnt do anything stupid.

Anyhelp is greatly appreciated!

Cant post any stats yet from this phone...but sufficient to say tech support couldnt get us back on.

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Geek @ Coastguard NZ
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#1026269 16-Apr-2014 15:16

Piece of toast says it was the Chorus guy.
Unfortunately theyre not always careful about the things they unplug, or even just forgot to plug them back in :-p

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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FlameBeard

344 posts

Ultimate Geek

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#1026273 16-Apr-2014 15:22

You by chance in the Titirangi area?

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

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FlameBeard

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#1026274 16-Apr-2014 15:23

Just checked, you are, bad news I'm afraid. The area is down, not just you, so related to a larger FRE - getting something up on the network status page as we speak

Scotsman

83 posts

Master Geek

#1026275 16-Apr-2014 15:23

By chance I do live in the Rangi.....dont tell me?....

Scotsman

83 posts

Master Geek

#1026276 16-Apr-2014 15:25

Damn it....here was me hoping I could blame that Chorus tech. No toast for me then :(

FlameBeard

344 posts

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#1026278 16-Apr-2014 15:28

sorry mate, just hang tight, its up on the network status page, as there are over 250 users from just Orcon affected alone I would expect resolution today sometime - they're normally quick with these

ubergeeknz

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Vocus

#1026279 16-Apr-2014 15:28

Yep, spade fade I'm afraid

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Scotsman

83 posts

Master Geek

#1026282 16-Apr-2014 15:33

Thanks for the update !

sbiddle

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#1026285 16-Apr-2014 15:40

Issue is apparently a large fibre cut.

xpd

Geek @ Coastguard NZ
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#1026306 16-Apr-2014 16:15

Damnit... I owe you a piece of toast.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Scotsman

83 posts

Master Geek

#1026307 16-Apr-2014 16:15

Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.

Scotsman

83 posts

Master Geek

#1026311 16-Apr-2014 16:21

xpd: Damnit... I owe you a piece of toast.

Yep. Make that vogels. Dont skimp with that cheap stuff.

FireEngine

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#1026325 16-Apr-2014 17:18

Scotsman: Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.

We are chasing it.

With fibre or cable cuts the key is if it is civil works and the machinery operator realizes and 'fesses up then the repair can start nearly straight away, if it is e.g. rat damage it can take a while to find before the repair can begin, fingers crossed....

Regards FireEngine

Scotsman

83 posts

Master Geek

#1026332 16-Apr-2014 17:33

FireEngine:
Scotsman: Awesome! Fibre cut eh?....sounds like we'll be waiting for this then.

We are chasing it.

With fibre or cable cuts the key is if it is civil works and the machinery operator realizes and 'fesses up then the repair can start nearly straight away, if it is e.g. rat damage it can take a while to find before the repair can begin, fingers crossed....

Have wifi tethered to Android device so old Vodafone 3G is keeping us going.

Bummer huh, looks like Henderson area is affected too!

FireEngine

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#1026415 16-Apr-2014 19:59

Latest update from Korus: "Technicians are onsite and preparation activities required for splicing have commenced, however due to the nature of the fault, are complex and restoration activities are expected to begin early tomorrow."

Regards FireEngine

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