So ive been with orcon many years now but over the last 6 months the service has turned to crap. Basically what happens is the connection will be stable for about a week then one night about 11pm I start getting disconnected every 5 minutes. It never happens during the hours of helpdesk service so theres never a chance to complain. Ive called them a few times and all they say is 'try reseting your modem'. Now days its impossible to get through to them. They say the other alternative is they will send someone out but I know the guy will make an excuse and charge a large sum. This makes it impossible to play online games late at night :/. Usually the disconnection time last for about 2 hours so all I can do is wait it out. Ive tried every trick in the book from disconnecting all the other phones to using splitters. Heres a pic of what the modem does: https://i.imgur.com/2szB0.jpg .
So where can the fault lie? I live in Mt Eden and I suspect the exchange is overused, perhaps I could get a newer modem with a stronger signal but it does work for a weeks without interruption, perhaps there's water in the line? A friend of mine is an engineer for whoosh perhaps he has the tools to measure the line noise. If its not fixed ill have to swap ISP's. I dont need a good helpdesk or speeds, just a stable 24/7 connection. Though asking which ISP is useless because while one person will have flawless service another with have crap. All I know is that when you change ISP's you get a fresh line, perhaps its because my line is so old that it takes second place over all the new lines being installed. I cant help feeling like older customers are being ignored.