JoshWright:

Bnonn: I'm the same -- connection is still garbage in Hamilton. I'm not eligible for EUBA either.

Slingshot have told me that the problem should be resolved by Monday night. If it's not, I'm going to have to switch ISP. That's not an ideal option, but I run an online business from home and a lot of my work relies on access to Google Drive and Dropbox. So guess how much my productivity has sucked the last 12 days? Yeah...quite a lot. (Not to mention I can't get FTP access to servers I need quite a lot of the time.)

The only reason I haven't already switched is because of the early disconnection fee. I'd rather not have to fight them on that. I'm not surprised they refused to waive that for you. Respect for customers and fairness in dealing with them is no longer part of the typical ISP's SOP.

That said, if I do have to switch on Tuesday, I won't be paying any penalty fee. Slingshot can't penalize customers for violating a contract when that violation is a result of Slingshot's prior violation. Ie, if they're in violation of the contract by failing to provide the services they agreed to provide, then they haven't got any leg to stand on if I simply ratify their violation by refusing to uphold my end of the contract as well. Now, maybe they've got some ironclad legal verbiage to cover such eventualities, but I'd be willing to bet a small claims court will be less than sympathetic given the circumstances. You can't provide unusable services for two weeks and expect to penalize your customers when they find a new provider out of necessity.

Same with us, I was thinking I would just refuse to pay the termination fee if I needed to change. They also told me that even if I switch providers, I'll still have the same issues because it is BUBA, which I don't really believe. Does anyone know if this would be true?