"Out of NZ data" SMS... when I'm not?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › "Out of NZ data" SMS... when I'm not?

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kiwikiwi

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#1054181 27-May-2014 10:29

I'll pm you both exact address. Also yes this is prepay so I still expect them to come just not when I'm physically in the area.

Done.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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2degreesCare

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#1054199 27-May-2014 10:34

kiwikiwi:
Maungatapere Whangarei.
Pretty sure I'm still in the area.'
If you want the exact address I'll PM.

Yes please (plus #, phone make/model, what you're seeing onscreen signal wise).

First though, please try a manual Network search and see if you can find and lock into 2degrees signal. That would stop it, but remember to switch back to Automatic when you're travelling out of our canopy.

Cheers
^POB

2degreesCare

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#1054200 27-May-2014 10:35

PhantomNVD: not quite on topic, but also a stupid message i keep getting (incorrectly) from 2Degrees...

I'm on $19 prepay, mostly for the unlimited txt and data, currently have over 650mins (carryover) and still get the 'out of credit, txt Y in the next 48 to autotopup' txt after EVERY call I make???

I do keep a minimal balance to avoid 'casual rate' charge blowouts, but with so much calling 'credit' WHY do I need balance reminders????

We'll try to let you know if you're running low on your cash, texts, minutes or data balances. If you're below $2.50 we'll try to text you. You can turn these off by texting 'STOP low' to 233, or you can top-up and keep the balance above $2.50 and you won't receive them.

kiwikiwi

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#1054201 27-May-2014 10:37

PM'd you POB my number.
Also I can lock into the 2degrees network just fine and it literally just stays there at full bars(I don't actually go out to any other zone or area so it's just manually locked all day) what is strange is that yes I know that there is 1 or 2 blackouts in my area that it will only do Vodafone 2G so I'm assuming it's just the trees and lack of radio towers to keep signal up.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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SaltyNZ

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#1054204 27-May-2014 10:42

PhantomNVD: not quite on topic, but also a stupid message i keep getting (incorrectly) from 2Degrees...

I'm on $19 prepay, mostly for the unlimited txt and data, currently have over 650mins (carryover) and still get the 'out of credit, txt Y in the next 48 to autotopup' txt after EVERY call I make???

I do keep a minimal balance to avoid 'casual rate' charge blowouts, but with so much calling 'credit' WHY do I need balance reminders????

If you have an active combo and are calling Australia or NZ, you shouldn't get them at all. You should get them once a day if you make some other international call. If you PM me your number I can try to figure out why.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

ripdog

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#1054248 27-May-2014 12:03

Hmm, I had this a few days ago after moving two phones to 2degrees - one on share everything and another sharing said plan. The receiving phone had voice and SMS, but getting the no data message (and not connecting). I think it was different to this issue though, due to the youth of the account. I think that free 2gig offer had something to do with it, the problem started after the bonus was applied.

In other news, this new worry free data offer is fantastic - 2degrees injecting sanity into the NZ mobile market yet again. PAYG rates are an incredible ripoff.

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sampler

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#1054253 27-May-2014 12:17

Yup got this message too. Almost fell over thinking I had sucked through over 20 gig of data since last night when I checked it.

I still like the "upsell" message(s) I sometimes get when paying my bill. I have an unlimited plan etc etc but still get offered $19 style addons plans after topping up.

Last message I got informed me that I had been given 100 free mins for 3 months, on an unlimited plan ... go figure ...

Either way .. Love 2D!

2degreesCare

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#1054351 27-May-2014 14:52

sampler: I still like the "upsell" message(s) I sometimes get when paying my bill. I have an unlimited plan etc etc but still get offered $19 style addons plans after topping up.

Last message I got informed me that I had been given 100 free mins for 3 months, on an unlimited plan ... go figure ...

Either way .. Love 2D!

Hi, can you PM me your number so we can look into that. As a Pay Monthly customer you shouldn't be getting an 'upsell' to a Carryover Combo, you're already getting the best value.

Cheers
^POB

Rodent01

1 post

Wannabe Geek

#1054367 27-May-2014 15:28

Hi, got same message at 5am, they (2degrees) are promoting a worry free data management where if you run out of data they will stop your data allowance until you buy one of their 4 data plans, I thought it a bit strange as I have 9Gb of data

polglase

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#1054413 27-May-2014 16:04

I got the text and immediately purchased an add-on data pack - can I get that refunded as it turns out i didn't need it...

SaltyNZ

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#1054542 27-May-2014 19:10

Yes, if you ring the call centre they can sort that out for you.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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Scribblar

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#1054607 27-May-2014 20:33

Judging by the tone of the 2d call center girl when I rang after work they received a large number of calls about this issue today.

Quite happy my phone auto-silences after 10pm, I remember a few years ago I got a message from 2 degrees at some stupid am and my phone hadn't been on silent, ugh.

PhantomNVD

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#1055348 28-May-2014 19:05

Scribblar: Quite happy my phone auto-silences after 10pm, I remember a few years ago I got a message from 2 degrees at some stupid am and my phone hadn't been on silent, ugh.

I LOVE that feature too... keen for trademe push msgs during the day, but hated getting them in the night just cos i was watching an auction that was expiring at 1:30am (!)

and don't get me started on international family that send WhatsApp SPAM at ungodly hours!!!

back on topic, wish I could afford the heafty (even if realistic) mobile data charges for realistic 12Gb and just dump my slow as 4.71Km's copper ADSL internet entirely

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