Large Spike in latency to Australia

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Large Spike in latency to Australia

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#2930490 16-Jun-2022 16:25

NickMack:

Interesting, looks normal to me.

Oh, this was not on 2degrees 😀

Edit: yes for Spark and Compass (which use for Voyager transit I think) both around 120 ms.

nztim

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#2930492 16-Jun-2022 16:45

yitz:

NickMack:

Interesting, looks normal to me.

Oh, this was not on 2degrees 😀

Edit: yes for Spark and Compass (which use for Voyager transit I think) both around 120 ms.

Spark don't peer with Cloudflare in Auckland so traffic to www.geekzone.co.nz goes to the Sydney node for Spark customers which, at the moment is taking a scenic route

This is my ping response, 10ms round trip up from Wellington to Auckland

Pinging www.geekzone.co.nz [172.67.37.187] with 32 bytes of data:
Reply from 172.67.37.187: bytes=32 time=10ms TTL=60
Reply from 172.67.37.187: bytes=32 time=10ms TTL=60
Reply from 172.67.37.187: bytes=32 time=10ms TTL=60
Reply from 172.67.37.187: bytes=32 time=11ms TTL=60

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

yitz

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#2930499 16-Jun-2022 17:13

nztim:

Spark don't peer with Cloudflare in Auckland so traffic to www.geekzone.co.nz goes to the Sydney node for Spark customers which, at the moment is taking a scenic route

Is a shame on the Compass connection with Voyager transit that the Spark route is preferred, I assume the peering between Spark and Cloudflare takes higher precedence over any peering between Voyager and Cloudflare.

Also, is this the second or third time this has happened in the past year?? Are the existing Southern Cross cables est.1999-2000 going the same way as good old HFC I wonder, becoming less reliable with higher 100G data rates/modulation??

VygrNetworkMonkey

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#2930509 16-Jun-2022 18:20

Just a heads up, We (Voyager) have re-routed over TGA.

Voyager Internet - Network Monkey

Mahon

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#2930517 16-Jun-2022 18:50

2 Degrees website states no known issues....Would have been nice to list the issue there. Im getting 125ms to Sydney in WoW. Over double whats normal.

Behodar

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#2930518 16-Jun-2022 18:52

My WoW (Voyager) was 43 ms earlier but now it's 114. That's still playable but far from normal.

Spark and Voyager's status pages also aren't reporting this issue. This probably annoys me more than it should, but what's the point of having a status page if it's not kept up to date?

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Zeusssy

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#2930530 16-Jun-2022 19:49

Behodar:

Spark and Voyager's status pages also aren't reporting this issue. This probably annoys me more than it should, but what's the point of having a status page if it's not kept up to date?

The reason I got told a while ago was its not updated for PtW planned work stuff. Good news is the permit expires at 10:00 UTC so almost there. I imagine it would have saved many a phone call to the residential side of Spark and others who are running over SCCN only. It does make me appreciate how much further it is from NZ to Hawaii and back than direct to ALX

My views aren't that of my employers and all the usual.

I know that I know nothing, so really, I know everything?

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#2930548 16-Jun-2022 19:54

Mahon:

2 Degrees website states no known issues....Would have been nice to list the issue there. Im getting 125ms to Sydney in WoW. Over double whats normal.

@Mahon A increase in latency is something that does not need to posted on the carriers website

Now this is just getting silly it is not a outage / complete loss of service or even part loss of service

Zeusssy

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#2930550 16-Jun-2022 20:03

should be just about cleared now too and back to norm for SCCN

yitz

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#2930556 16-Jun-2022 20:08

Browsing feels snappier from here 👍

Behodar

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#2930557 16-Jun-2022 20:12

Credit where it's due: If this thread didn't exist then I probably wouldn't have noticed the problem. Well done to the teams involved with this.

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noroad

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#2930644 16-Jun-2022 21:52

Also, is this the second or third time this has happened in the past year?? Are the existing Southern Cross cables est.1999-2000 going the same way as good old HFC I wonder, becoming less reliable with higher 100G data rates/modulation??

They are going around replacing the power systems it is not a breakdown. The system has been operational for 20 years, a few 1/2 day maintenance breaks after 20 years online is not unreasonable. The network is planned to be operational up until about 2030. The new Southern Cross "Next" cable system is just coming online that replaces 1/2 the network with a direct (avoid Hawaii) Los Angles link, it is expected the other half will follow well before the EOL of the rest of it. There are now three path's to Australia so carriers that had the ability (or cared as such) could swap to using TGA or Hawaiki today. I know I reprioritised my company's network this morning to prefer TGA before the maintenance and it was all good as the maintenance was notified to the carriers in advance.

yitz

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#2930646 16-Jun-2022 22:15

Good info, that is reassuring to hear.

trig42

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#2930833 17-Jun-2022 10:16

I noticed it yesterday on our work connections (we SDWAN to Melbourne) using Vodafone services here in NZ. Pings were noticeably higher, but did not affect anything meaningfully (other than it made remote access a bit more sluggish).

Mahon

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#2931023 17-Jun-2022 16:39

noroad:

Also, is this the second or third time this has happened in the past year?? Are the existing Southern Cross cables est.1999-2000 going the same way as good old HFC I wonder, becoming less reliable with higher 100G data rates/modulation??

They are going around replacing the power systems it is not a breakdown. The system has been operational for 20 years, a few 1/2 day maintenance breaks after 20 years online is not unreasonable. The network is planned to be operational up until about 2030. The new Southern Cross "Next" cable system is just coming online that replaces 1/2 the network with a direct (avoid Hawaii) Los Angles link, it is expected the other half will follow well before the EOL of the rest of it. There are now three path's to Australia so carriers that had the ability (or cared as such) could swap to using TGA or Hawaiki today. I know I reprioritised my company's network this morning to prefer TGA before the maintenance and it was all good as the maintenance was notified to the carriers in advance.

I dont believe anyone has been complaining about it once they know what is causing it. Of course maintenance needs to be done and I am sure all the retailers were advised of this. I noticed it as my WoW latency to the Aussie servers was more than double and I was on the phone to 2 degrees when I read this thread. I am sure many other gamers also noticed it and lodged and unnecessary call to their ISP.

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