2Degrees - Hyperfibre BYOD Unsupported / Issues (Deco X50 Pro)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees - Hyperfibre BYOD Unsupported / Issues (Deco X50 Pro)

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34 posts

Geek

#3257941 9-Jul-2024 21:32

Cxf:

Those settings seem right when compared with my own Deco, but I'm only using 1Gig UFB. Are you sure it's not a layer1 issue, do you see any lights flash on the ONT LAN port? The static public IP is reserved on our end against your username but you still want to learn it with DHCP+vlan10, don't use STATIC on the WAN interface options.

The most notable thing I could see regarding the ONT is that the 10G light goes solid green when connected to the deco - but flashes green when connected to the Orbi (which I assume indicates activity).

And yep I'm using the Dynamic IP option and VLAN10, Priority 0.

I also have a fault logged with you guys to investigate/do a renewal of the lease just in case under ID#42561877

RunningMan

8953 posts

Uber Geek

#3257942 9-Jul-2024 21:38

Solid green = link. Flashing = activity.

Source https://www.chorus.co.nz/q/hyperfibre-ont

yaajme

34 posts

Geek

#3257945 9-Jul-2024 21:41

RunningMan:

Solid green = link. Flashing = activity.

Source https://www.chorus.co.nz/q/hyperfibre-ont

It flashes when I first connect the cable from ONT to the Deco, then sits solid green afterwards. App says no internet, the wifi network shows no internet access yada yada.

Mikek

108 posts

Master Geek

#3257947 9-Jul-2024 21:47

Just a thing to try can you select custom profile and enter in your own settings rather then pre stored settings.

yaajme

34 posts

Geek

#3257948 9-Jul-2024 21:49

Mikek:

Just a thing to try can you select custom profile and enter in your own settings rather then pre stored settings.

I have also done this already, trust me I tinkered with every setting I could think of.. I'm at a loss, it should just bloody work 😂

Cxf

56 posts

Master Geek

2degrees

#3257967 10-Jul-2024 05:58

Yeah that sounds like you get layer 1 up. Not something simple like you're using a LAN port instead of a WAN port?

BMarquis

445 posts

Ultimate Geek

Trusted

Chorus

Lifetime subscriber

#3257968 10-Jul-2024 06:02

Assuming this is a chorus connection…
I can check the DHCP/PPP and traffic stats.

PM me the ONT serial number (it’s on the bottom a starts with ALCL), and a couple of timeslots where you can hook up the deco. Let’s find a time that works for us both and I’ll dive in and take a look 👍

-Brent

Equinox IT

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yaajme

34 posts

Geek

#3258021 10-Jul-2024 09:47

BMarquis: Assuming this is a chorus connection…
I can check the DHCP/PPP and traffic stats.

PM me the ONT serial number (it’s on the bottom a starts with ALCL), and a couple of timeslots where you can hook up the deco. Let’s find a time that works for us both and I’ll dive in and take a look 👍

-Brent

I wish it was a chorus connection! It's through Tuatahi First Fibre, which I don't think uses Chorus does it?

If they do, let me know and I can PM you. I even tried to hook up my laptop to the ONT and login to the admin terminal to see what was going on, but its refusing connections on the admin IP.

Cheers!

BMarquis

445 posts

Ultimate Geek

Trusted

Chorus

Lifetime subscriber

#3258038 10-Jul-2024 10:16

2Degrees PM'd me to say its not a Chorus connection, so I cant help sorry!

it does sound like the ONT<->Deco connection is not using a Deco WAN port for the Ethernet connection though. Not sure if they do that silly auto-detect WAN thing still or if you can actually tell it which port of which unit is the WAN interface.

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#3258041 10-Jul-2024 10:35

Does Deco (with vlan not tagged) get an IP address on WAN if in router mode behind your other Deco or Fritz. Does it still get an address if you tag the WAN interface with vlan 10 (when it should NOT).

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

yaajme

34 posts

Geek

#3258056 10-Jul-2024 10:52

BMarquis:

2Degrees PM'd me to say its not a Chorus connection, so I cant help sorry!

it does sound like the ONT<->Deco connection is not using a Deco WAN port for the Ethernet connection though. Not sure if they do that silly auto-detect WAN thing still or if you can actually tell it which port of which unit is the WAN interface.

It does the silly auto-detect WAN thing, but from what I understand it takes every connection as a WAN connection first before trying it as ETH. It just has two WAN/LAN ports and uses auto-sensing to detect.

yaajme

34 posts

Geek

#3258058 10-Jul-2024 10:54

Spyware:

Does Deco (with vlan not tagged) get an IP address on WAN if in router mode behind your other Deco or Fritz. Does it still get an address if you tag the WAN interface with vlan 10 (when it should NOT).

Sorry, can you rephrase what I should be checking here?

Are you saying connect to do the following chain? ONT -> WAN Orbi -> ETH to Deco X50

In the above chain, check if the Deco gets an IP address in Router mode, and also if it gets an IP if tagged with VLAN10?

The expected output should be no IP address with VLAN10 Tagging if connected in the above chain, and an IP address when untagged?

Please confirm and I can test that soon :)

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#3258059 10-Jul-2024 10:58

Sorry I meant Orbi. Yes.

yaajme

34 posts

Geek

#3258066 10-Jul-2024 11:11

Spyware:

Sorry I meant Orbi. Yes.

I can confirm this behavior works as you expected.

ONT -> Orbi WAN -> Deco X50 LAN with VLAN Tagging off shows the following:

Tagging to VLAN10 using the NZ UFB preset, it loses the IP address & shows a solid red light.

Gets network just fine with VLAN tagging turned off, and the wifi broadcasted works as expected.

saf

155 posts

Master Geek

ID Verified

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Vetta Group

Subscriber

#3258073 10-Jul-2024 11:32

yaajme:

I even tried to hook up my laptop to the ONT and login to the admin terminal to see what was going on, but its refusing connections on the admin IP.

Hold up - are you saying you connected your laptop to the ONT and got a local subnet? What was the "admin IP"?

If you're getting a local (RFC1819) address from your ONT, something is wrong.

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

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