Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › moving house - slingshot naked adsl issues?
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
webwat
2036 posts

Uber Geek
+1 received by user: 145

Trusted

  #355632 24-Jul-2010 00:32
Send private message

Hi Nikki, whats the reason for not allowing new NDSL without an existing phone number? Has Telecom not fixed the "failed install" issues that randomly occur without a full install when they connect the wrong pair?

At least you could offer full install, even though it shouldn't otherwise be necessary with NDSL. If the contractor finds no need for wiring upgrade then Telecom should normally credit the install fee later on, otherwise customer will get more reliable service with the wiring fixed.




Time to find a new industry!



michaelmurfy
meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator
ID Verified
Trusted
Lifetime subscriber

  #355645 24-Jul-2010 01:19
Send private message

That's a bit screwed up imo, when I provision plans through work I am able to just provision it as ADSL w/o POTS, there's no messing around with Telecom with this.

My mate was the same, he was gonna join Slingshot nADSL, they told him to join Telecom first, so in the end he ended up just joining Snap who had the connection up in 3 working days (quite impressive from my point of view)




Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Slingshot
1004 posts

Uber Geek
+1 received by user: 59

Trusted
Slingshot

  #358251 29-Jul-2010 11:49
Send private message

Hi guys,

Nikki has asked me to reply on her behalf -

Q1. What?s the reason for not allowing new NDSL without an existing phone number?
A1. To be honest it?s due to a system limitation at our end. We are making progress on fixing it though and you can see this by seeing my answer to your next question ?

Q2. ?At least you could offer full install, even though it shouldn't otherwise be necessary with NDSL.? ?My mate was the same, he was gonna join Slingshot nADSL, they told him to join Telecom first?
A2. We?ve fixed this! Customers can now sign-up for Slingshot Homeline and Broadband without having an active connection. You can then transfer to n-DSL but you?d need to request this once your connection has gone through. Unfortunately, you?d still need to pay for the time you had your Homeline connected. Yes, it was strange we haven?t always been able to offer this but in the days of Slingshot doing tolls-only it wasn?t a problem. Our contact centre staff can handle this without any problems / delays.

So, we do want to be able to get customers to join our n-DSL plan from day one but we?re not quite there yet I?m afraid.

Let me know if you have any other questions.

Aaron (and Nikki)
Product Manager, Slingshot




www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ



kaljames79
64 posts

Master Geek


  #358591 29-Jul-2010 17:32
Send private message

So if I wanted to get SlingShot I would have to ask for the homeline and broadband (25 gig plan) and then once connected ask to change to nDSL? so I would pay $47 for the phoneline even though I am only going to have it connected for a day or so and not even use it.

So am I right that my first months bill will be $127 ($47 for phoneline (might as well call it installation cost and $80 for 25 gig plan) subsequent months will be $80 providing I dont buy datablocks?

thanks




Kal James
Downloading TV in New Zealand

webwat
2036 posts

Uber Geek
+1 received by user: 145

Trusted

  #358701 29-Jul-2010 19:26
Send private message

And have telecom fixed their system as well? So will the telecom installer now check that its working on the pairs being used on actual jackpoints when provisioning the service?




Time to find a new industry!

kaljames79
64 posts

Master Geek


  #362561 3-Aug-2010 18:28
Send private message

I see no replies from SS on this yet.

I just signed up with Slingshot, not sure why; the service better be bloody good as far as I'm concerned after an $80 connection fee to get Naked DSL.
I think its $50 for the new line connection fee and then $25 to disconnect the line to get Naked DSL.
So im paying $80 for a connection fee; you mentioned I will have to pay the monthly phone line bill for the 1 day I will have a slingshot land line @ $47 is this correct? so my connection fee is actually going to be $126?




Kal James
Downloading TV in New Zealand

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright