Sites unreachable on Orcon

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#411029 30-Nov-2010 09:35

And here we are again, no international traffic.

D

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#411034 30-Nov-2010 09:46

Working fine here.... Orcon ADSL and Orcon Fibre

XPD / Gavin

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dauckland

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#411054 30-Nov-2010 10:27

Well, below is what I've got.
It must be inside orcon as I don't believe multiple providers would fail at the same time.

traceroute www.google.com
traceroute to www.l.google.com (66.102.11.104), 64 hops max, 52 byte packets
...
6 ge-0-3-0-450.ar1.nct.orcon.net.nz (60.234.24.33) 9.570 ms 9.016 ms 8.496 ms
7 121.98.9.142 (121.98.9.142) 10.915 ms 12.206 ms 9.152 ms
8 p17746.syd.equinix.com (202.167.228.94) 34.103 ms 35.082 ms 33.802 ms
9 * * *
10 * * *

traceroute www.facebok.com
traceroute to www.facebok.com (72.47.204.195), 64 hops max, 52 byte packets
...
6 ge-0-3-0-450.ar1.nct.orcon.net.nz (60.234.24.33) 8.222 ms 8.898 ms 8.196 ms
7 121.98.9.142 (121.98.9.142) 9.678 ms 10.055 ms 10.526 ms
8 gi10-0-0-401.gw1.akl1.asianetcom.net (203.192.167.33) 34.439 ms 34.437 ms 34.462 ms
9 ge-0-0-0-0.gw1.akl2.asianetcom.net (203.192.185.45) 34.852 ms 34.761 ms 35.382 ms
10 * * *
11 * * *

Aaroona

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#411055 30-Nov-2010 10:28

What teh heck is going on!?!? Nearly all internetational traffic is now gone. I can't access my Firefox Sync, xe.com, etc etc etc.

Talkiet

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#411061 30-Nov-2010 10:35

dauckland:
traceroute www.facebok.com
traceroute to www.facebok.com (72.47.204.195), 64 hops max, 52 byte packets
[snip]

Well, THERE'S your problem.

Facebok? Bok Bok Bok?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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#411073 30-Nov-2010 11:08

Facebook.com and Google tracing fine here on both lines we have with Orcon.... no idea why youre seeing different results on Google.

XPD / Gavin

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#411078 30-Nov-2010 11:14

30/11/10 9:31 am International Degradation

Sites accessed via the LA link are showing degraded service.

We have made changes to the routing to bypass this link but it will take some time for this to clear and the situation is being monitored by our engineers.

Dunno why I seem ok so far :)

XPD / Gavin

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#411084 30-Nov-2010 11:23

International service update: normal service has resumed. If you are still having issues, please call on 0800 131415 ^QR

XPD / Gavin

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dauckland

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#411094 30-Nov-2010 11:41

It's funny how Orcon can say that it's LA traffic that was affected when google via equinix from Sydney was out as well.

Smoke and mirrors I say.

D

dauckland

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#411100 30-Nov-2010 11:45

XPD

Don't you think it's a bit cheeky to first say "Facebook.com and Google tracing fine here..."
and then 6 minutes later quote Orcon's service status that confirms there was a problem?
If you don't have a problem count yourself lucky but spare a thought for those who ARE having issues.

And strangely www.facebok.com IS an actual website, which wasn't working just as facebook.com

D

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#411104 30-Nov-2010 11:49

They were tracing fine here at the time of my post.
My post was not aimed at rubbing peoples noses in it and I apologize if it came across that way.

XPD / Gavin

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#411146 30-Nov-2010 12:48

dauckland: It's funny how Orcon can say that it's LA traffic that was affected when google via equinix from Sydney was out as well.

Smoke and mirrors I say.

D

Depends on the return route :-)

Google may have been sending traffic back to LA rather than over Sydney.

Pretty sure we had a convesation about return routes before? :P

BTW, What was the source IP for your traceroutes? I will be able to confirm.

dauckland

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#411401 30-Nov-2010 21:47

Sounddude

You've asked for my source IP a few times.
Not sure why you'd need this.
Afte all you always say all dsl customers are being treated the same way.

So please explain why this latest supposed LA outage only affected some dsl customers, not all?
Doesn't sound like it was either the upstream issue or all dsl customers are equal.

D

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#411423 30-Nov-2010 22:23

The traceroutes you give are not from a DSL line, they are from colocation. Do you buy DSL from a colocation customer of Orcon? or are you actually a customer of Orcon?

I need the source IP so I can get to the bottom of your routing issue. If you don't want my help then thats fine.

As for your question about why LA only effected some DSL customer. When you have multiple upstreams like Orcon does. There is a need to balance traffic across them. We use AS Prepends to perfer some carriers over others for some netblocks. The DSL netblocks are big, so they get carved up.

When LA had the issue, it was still advertising prefixes to the internet, but dropping them once they came into the LA router. Any netblocks which had the LA site preferred had issues.

nate

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#411582 1-Dec-2010 12:18

dauckland: You've asked for my source IP a few times.
Not sure why you'd need this.
Afte all you always say all dsl customers are being treated the same way.

It could be anything, the more information you can give to technical support, the quicker they can isolate the issue, and see what is going on.

Sounddude works for Orcon and wants to help you, why are you being so difficult?

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