Sites unreachable on Orcon

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Sites unreachable on Orcon

redskt

42 posts

Geek

#72315 24-Nov-2010 06:42

Various sites are timing out with my Orcon connection (UBA), such as

cdn.store.steampowered.com, apple.com [Recurring]
steampowered.com [New]
twitter.com
plurk.com
flickr.com
vimeo.com
cnn.com
slashdot.org
mozilla.com
typepad.com
computerworld.com
MSN Messenger, Yahoo Messenger logins

and a bunch of other sites I haven't mentioned. Sample tracerts:

twitter.com

1 192.168.1.1 (192.168.1.1) 1.054 ms 0.553 ms 0.550 ms
2 lo1.ras1.nct.orcon.net.nz (60.234.8.201) 13.591 ms 14.095 ms 12.166 ms
3 ge-0-0-4-0.cre1.nct.orcon.net.nz (121.98.9.1) 10.707 ms 12.944 ms 11.707 ms
4 121.98.9.142 (121.98.9.142) 12.505 ms 13.351 ms 13.254 ms
5 Gi10-0-0-401.GW1.AKL1.asianetcom.net (203.192.167.33) 14.691 ms 13.390 ms 13.210 ms
6 ge-0-0-0-0.gw1.akl2.asianetcom.net (203.192.185.45) 14.519 ms 12.798 ms 13.554 ms
7 po1-1-0.gw3.lax1.asianetcom.net (203.192.185.62) 137.437 ms 138.344 ms 138.549 ms
8 TenGigabitEthernet1-2.ar5.LAX2.gblx.net (64.215.81.145) 139.443 ms 138.164 ms 137.938 ms
9 * * *
10 * * *

cnn.com

1 192.168.1.1 (192.168.1.1) 1.004 ms 0.553 ms 0.724 ms
2 lo1.ras1.nct.orcon.net.nz (60.234.8.201) 12.597 ms 12.225 ms 11.334 ms
3 xe-1-0-0.cre1.nct.orcon.net.nz (121.98.9.13) 12.001 ms 11.953 ms 12.317 ms
4 121.98.9.142 (121.98.9.142) 13.125 ms 13.261 ms 12.926 ms
5 Gi10-0-0-401.GW1.AKL1.asianetcom.net (203.192.167.33) 14.089 ms 12.765 ms 13.759 ms
6 ge-0-0-0-0.gw1.akl2.asianetcom.net (203.192.185.45) 12.822 ms 14.602 ms 12.747 ms
7 po1-1-0.gw3.lax1.asianetcom.net (203.192.185.62) 138.497 ms 137.882 ms 137.916 ms
8 gi8-0-0.gw5.lax1.asianetcom.net (202.147.61.214) 138.249 ms 138.797 ms 138.132 ms
9 xe-11-1-0.edge2.LosAngeles9.Level3.net (4.53.230.9) 138.941 ms 138.873 ms 138.807 ms
10 ae-62-60.ebr2.LosAngeles1.Level3.net (4.69.144.51) 144.246 ms ae-92-90.ebr2.LosAngeles1.Level3.net (4.69.144.243) 146.721 ms ae-62-60.ebr2.LosAngeles1.Level3.net (4.69.144.51) 147.107 ms
11 ae-3-3.ebr3.Dallas1.Level3.net (4.69.132.78) 178.192 ms 178.022 ms 179.970 ms
12 ae-7-7.ebr3.Atlanta2.Level3.net (4.69.134.22) 200.455 ms 200.100 ms 198.112 ms
13 ae-2-52.edge4.Atlanta2.Level3.net (4.68.103.46) 202.674 ms 190.819 ms 191.609 ms
14 * * *
15 * * *

apple.com

1 192.168.1.1 (192.168.1.1) 0.715 ms 0.777 ms 0.672 ms
2 lo1.ras1.nct.orcon.net.nz (60.234.8.201) 12.848 ms 11.270 ms 11.751 ms
3 xe-1-0-0.cre1.nct.orcon.net.nz (121.98.9.13) 11.890 ms 12.592 ms 12.052 ms
4 121.98.9.142 (121.98.9.142) 12.262 ms 12.506 ms 13.882 ms
5 Gi10-0-0-401.GW1.AKL1.asianetcom.net (203.192.167.33) 12.670 ms 13.898 ms 12.695 ms
6 po2-0-1.gw5.lax1.asianetcom.net (202.147.61.189) 138.719 ms 137.594 ms 138.168 ms
7 10gigabitethernet2-3.core1.lax1.he.net (216.218.223.205) 148.707 ms 137.483 ms 146.672 ms
8 10gigabitethernet1-3.core1.pao1.he.net (72.52.92.21) 173.917 ms 169.261 ms 169.844 ms
9 * * *
10 * * *

cdn.store.steampowered.com

1 192.168.1.1 (192.168.1.1) 1.035 ms 0.594 ms 0.553 ms
2 lo1.ras1.nct.orcon.net.nz (60.234.8.201) 12.871 ms 12.460 ms 11.599 ms
3 xe-1-0-0.cre2.nct.orcon.net.nz (121.98.9.14) 12.719 ms 12.303 ms 12.345 ms
4 121.98.9.146 (121.98.9.146) 13.377 ms 13.177 ms 12.032 ms
5 p17746.syd.equinix.com (202.167.228.94) 40.008 ms 38.500 ms 38.395 ms
6 * * *
7 * * *

Fault with Orcon? Major international route outage? Upstream provider fault?
Nothing on Orcon's Network Status page so far, about this issue.

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1332 posts

Uber Geek
Inactive user

#408661 24-Nov-2010 07:00

I can replicate:

Twitter (http://isitup.org/twitter.com)
Plurk (http://isitup.org/plurk.com)
Vimeo (http://isitup.org/vimeo.com)
Flickr (http://isitup.org/flickr.com)
CNN (http://isitup.org/cnn.com)
Typepad (http://isitup.org/typepad.com)
ComputerWorld (http://isitup.org/computerworld.com)

Sounds like it is an upstream issue.

khull

1245 posts

Uber Geek

#408662 24-Nov-2010 07:02

6th outage in 6 months - looks like Orcon has not won me over. I am switching now.

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#408903 24-Nov-2010 13:54

Hi Guys

Keen to understand this more.

Can i get your IP addresses, also can you tell me if the sites are accessable now?

redskt

42 posts

Geek

#409002 24-Nov-2010 16:34

Hi Sounddude,

Most sites seem to be working correctly now, except the ones hosted on Equinix Sydney - 117.121.253.45
Certain sites require a DNS change (from Orcon DNS to Google, Level3 etc) to load properly, like computerworld.com and steampowered.com, possibly related to Equinix Sydney CDN.

Thanks

-----
For reference:

twitter - 128.242.245.244 [multiple addresses]
cnn.com - 157.166.226.25 [multiple addresses]
apple.com - 17.251.200.70 [multiple addresses]
computerworld.com - 65.221.110.98
flickr.com - 68.142.214.24

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#409024 24-Nov-2010 17:12

What is your IP or username?

I will look into it for you.

1080p

1332 posts

Uber Geek
Inactive user

#409036 24-Nov-2010 17:40

All the sites I mentioned above are now reachable with no issues. I would hazard a guess that something beyond Orcon's control caused this.

rdjacobs

143 posts

Master Geek

#409097 24-Nov-2010 19:39

HEY SOUNDDUDE I THOUGHT YOU GUYS FIXED INTERNATIONAL AT PEAK TIME, ITS NOT, LAST NIGHT AND TONIGHT DROPPING OUT OF ALL MY POKER GAMES AND INTERNATIONAL SITES TAKING FOREVER TO LOAD SO SLOWWWWWWWWWWWWWWWW.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Deadpool

54 posts

Master Geek

#409108 24-Nov-2010 19:48

rdjacobs: HEY SOUNDDUDE I THOUGHT YOU GUYS FIXED INTERNATIONAL AT PEAK TIME, ITS NOT, LAST NIGHT AND TONIGHT DROPPING OUT OF ALL MY POKER GAMES AND INTERNATIONAL SITES TAKING FOREVER TO LOAD SO SLOWWWWWWWWWWWWWWWW.

Caps is cruise control for cool

rdjacobs

143 posts

Master Geek

#409123 24-Nov-2010 20:03

Deadpool:
rdjacobs: HEY SOUNDDUDE I THOUGHT YOU GUYS FIXED INTERNATIONAL AT PEAK TIME, ITS NOT, LAST NIGHT AND TONIGHT DROPPING OUT OF ALL MY POKER GAMES AND INTERNATIONAL SITES TAKING FOREVER TO LOAD SO SLOWWWWWWWWWWWWWWWW.

Caps is cruise control for cool

HELL YEAH HAHA

chrissie

156 posts

Master Geek

#409144 24-Nov-2010 20:39

CAPS is the equivalent of shouting - I thought everyone knew that nowadays.

dauckland

290 posts

Ultimate Geek

Trusted

Lifetime subscriber

#409150 24-Nov-2010 20:44

Hi there.

As I understand (was told) this issue is because of recent changes Orcon made to their Sandvine appliance.
So as we know this is all to do with very intensive shaping.
This is done in different way depending on one's connection being Orcon purple or telecom wholesale.
The difference is: 10-fold increase in latency for some international sites that pass through 121.98.104.2 (i.e. www.google.com)

D

1080p

1332 posts

Uber Geek
Inactive user

#409275 25-Nov-2010 06:54

Wow, so Orcon both uses data caps AND traffic shaping? They must be skimping on international transit costs :S

I can understand one or the other but shaping an already capped account is a misleading service in my opinion.

Ragnor

8223 posts

Uber Geek

Trusted

#409421 25-Nov-2010 12:32

1080p: Wow, so Orcon both uses data caps AND traffic shaping? They must be skimping on international transit costs :S

I can understand one or the other but shaping an already capped account is a misleading service in my opinion.

Yes with residential connections bandwidth can be considered a fixed resource, they buy how much they can afford given how many users they have then share it out as best they can.

Practically all ISP's do some form or traffic management or shaping to ensure good QoS, it just seems theirs is a bit messed up at the moment and having the opposite effect to what is intended.

gaming, voip > general web, email > streaming video > bulk/downloads

They have had a terrible few months and if I was a customer I wouldn't have stuck with them.

They do seem to be making a lot of big changes, so if you are the stick it out type of person you'll probably have to just relax and keep reporting the issues so they can get fixed.

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#409484 25-Nov-2010 14:41

dauckland: Hi there.

As I understand (was told) this issue is because of recent changes Orcon made to their Sandvine appliance.
So as we know this is all to do with very intensive shaping.
This is done in different way depending on one's connection being Orcon purple or telecom wholesale.
The difference is: 10-fold increase in latency for some international sites that pass through 121.98.104.2 (i.e. www.google.com)

D

Hi DAuckland

Yes Orcon traffic manages. Its somethnig we have always admitted to.,

However, we don't treat LLU vs Telecom Wholesale any different.

There isn't an increase of icmp lancy due to our shaping, especially not via 121.98.104.2 which is our google interconnect in Sydney.

Ragnor

8223 posts

Uber Geek

Trusted

#409714 26-Nov-2010 03:55

2 years old now, I imagine there would have been a lot of changes since then
http://www.orcon.net.nz/lifestyle/page/broadband_service_control_in_the_orcon_network
http://www.orcon.net.nz/lifestyle/page/broadband_service_control_in_the_orcon_network_followup/

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