Text slowdowns?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Text slowdowns?

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BDFL - Memuneh
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#477536 3-Jun-2011 17:44

Another reply on Twitter (http://twitter.com/jsoong/statuses/76521233256157184) saying "@TelecomNZ @2degreesmobile yes experiencing SMS receiving from tnz numbers since last night"

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tarasutherland

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#477550 3-Jun-2011 18:19

Hi team - I'll pick this up from our side and let you know as soon as I have more information.

If you are having issues, could you please log a fault with our call centre on *123 to provide us with more evidence with which to investigate.

Thanks!

jbard

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#477568 3-Jun-2011 19:44

Yes i have experienced this 7 or 8 times over the last month, always Telecom -> 2 degrees or 2 degrees -> Telecom.

Biggest delay was 2 hours.

eXDee

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#477570 3-Jun-2011 19:49

027 Telecom 027 ported to 2degrees has zero delay issues here.
edit: and right as i say that a multipart message (3 messages) from Telecom to 2degrees hasn't come through after several minutes. Single messages were instant initially.
Now everything from telecom to 2degrees is getting delayed by several minutes at least (and many haven't come through)

hatchi

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#477581 3-Jun-2011 20:07

Update: just tested the system.

2degrees to telecom, both single and multiple texts. No problems.
Telecom to 2degrees, multiple text. No problems.

My 2degrees number is ported, and the telecom number is hosted by TelstraClear.

Signed by Robbie,

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* iMessage at hatchnz@me.com

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wallross

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#477587 3-Jun-2011 20:27

Tara

Testing from 027 network (Wellington) to a ported 027 on 2 degrees (at Waikanae - Thanks Dad!) and it arrived within 1 minute....

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jbard

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#477588 3-Jun-2011 20:28

With me texts arrive on time 90% of the time, it just seems to happen at random.

tarasutherland

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#477593 3-Jun-2011 20:42

thanks guys.

We've got a Sev 1 issue logged and under investigation - and hopefully resolution

timmmay

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#477614 3-Jun-2011 21:57

Thanks for looking into it from the Telecom side Tara :) I'll PM you the times that I had trouble, in case it helps.

timmmay

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#477622 3-Jun-2011 22:19

I just talked to my gf, it turns out at least one txt sent from Telecom to 2degrees today has gone missing, and others are taking 10 minutes to 2 hours to arrive.

Txt isn't reliable enough to use at the moment, you have to call someone if you want to be sure they got the message, so to speak.

jaidevp

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#477636 3-Jun-2011 23:52

Can you please retest interconnect issues should be resolved.

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timmmay

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#477654 4-Jun-2011 07:56

I'll try when my gf is awake. What was the problem? I'm just curious.

timmmay

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#477663 4-Jun-2011 09:28

My gf sent one multipart txt and they arrived much closer together. Instead of 10 mins apart it was around 20 seconds. It's still not as fast as when I was on vodafone, which delivered them within a couple of seconds of each other, but it's better.

I'm back on the 2degrees native network now, the problem happened roaming to VF and on the actual 2deg network, so that wasn't the problem.

2degreesCare

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#477677 4-Jun-2011 10:24

The interconnect issue was resolved around 23:40 last night. If you are still experiencing delays please call 0800 022022 or 200 from your 2degrees phone.

^POB

timmmay

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#478375 6-Jun-2011 22:28

Texts from Telecom to 2degrees are going missing, and vice versa.

Two single part txts were sent from the 027 number I gave last time to myself at approx 21:48 this evening and I didn't receive them at all - at least not so far and it's 22:27 now. I was expecting the txt as it was part of a conversation, so I asked about it and two were definitely sent. They were resent and came through the second time.

A txt I sent from 2deg to Telecom at 22:09:07 never arrived. It was a multipart txt, though I don't know if that's an issue, since since part txts have gone missing too.

In general txts in both direction are getting lost, at random.

If I can't trust that my messages are delivered and that messages to me arrive there's no point me being on 2degrees, which I switched to because of their more generous allocation of text messages on their monthly plans. I never had this problem on Vodafone.

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