Get Help from Slingshot Here!

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Uber Geek

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#673748 17-Aug-2012 16:22

Hey Slingshot,

Been having a problem with the internet cutting out since 4pm, seems to stay up for 30 seconds then drop for 2 mins then come back up for a few seconds
DSL and PPP not dropping in the process, router reboot has no effect

Edit: Just seen the status update now on the slingshot website

Slingshot

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Slingshot

#674476 20-Aug-2012 11:12

Hi,

Let me know if you are still having issues.

Thanks,
ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Username1

69 posts

Master Geek

#676655 25-Aug-2012 00:50

Hi,

I'm considering switching to broadband 250 but I am confused about how much it will cost. When I set my location on the main site, the broadband plan comes up as $60 and $51 for the homeline. However when I log on to my account it tells me that the broadband 250 plan costs $101.

Also I want to cancel the paper bill but can't figure out how to do that online.

Thanks

Slingshot

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Slingshot

#677712 27-Aug-2012 16:55

Username1: Hi,

I'm considering switching to broadband 250 but I am confused about how much it will cost. When I set my location on the main site, the broadband plan comes up as $60 and $51 for the homeline. However when I log on to my account it tells me that the broadband 250 plan costs $101.

Also I want to cancel the paper bill but can't figure out how to do that online.

Thanks

The differences depend on whether you are in a better network area or are on wholesale equipment.
The $101 is for a bundle on our better network equipment, the $111 (60+51) is for wholesale equipment.

I don't think you can remove paper bill from the website, just pm me your account number and i'll remove it for you.

Cheers,
Warren

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

dusty42

117 posts

Master Geek

#679520 30-Aug-2012 23:53

Gidday,

I'm new to Slingshot - former Telstra Cable customer. Brilliant change over so far - it has been incredibly fast.

My problem relates about how to change my router from the old Telstra settings to the new Slingshot. I was on a staticip,

So I plugged in my modem today [the wee Dynalink RTA320v6] and are online. I have to use it direct to desktop - I cannot figure out how the settings on my router to use this modem.

I was thinking I'd slap in the DNS numbers and it'd go. But I'm also a complete rube at this.

Can anyone point me in a useful direction - what obvious thing am I doing wrong here?

insane

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#679526 31-Aug-2012 00:22

dusty42: Gidday,

I'm new to Slingshot - former Telstra Cable customer. Brilliant change over so far - it has been incredibly fast.

My problem relates about how to change my router from the old Telstra settings to the new Slingshot. I was on a staticip,

So I plugged in my modem today [the wee Dynalink RTA320v6] and are online. I have to use it direct to desktop - I cannot figure out how the settings on my router to use this modem.

I was thinking I'd slap in the DNS numbers and it'd go. But I'm also a complete rube at this.

Can anyone point me in a useful direction - what obvious thing am I doing wrong here?

Enable IP extensions and disable NAT on the RTA1320,

Make sure the router and modem are on different subnets, ie 192.168.0.1 for the modem and 192.168.1.1 for the router, use the Slingshot DNS and you'll have created a half-bridge setup and will be set.

http://www.ben.geek.nz/2006/11/adsl-routing-solution-in-detail/

jhaywood

7 posts

Wannabe Geek

#679571 31-Aug-2012 08:34

Hi Slinshot gurus

I am looking for some advice about my naked 30 plan and performance.
I am generaly happy with the service and performance of my naked plan however I am regurlalry pushing my 30gb cap and really need more data. I am considering the unlimited naked option however I am very concerned that I will lose my current good and failry constant performance of 10-12Mb/s down due to profile changes, traffic management or contention. I seem to remember reading that "unlimited" users have a different profile/traffic management settings to capped users and I would not be happy to reduce my current levels of performance. To me good constant reliable performance is more important than vast amounts of data.

Can Slingshot confirm if my performance will change in any way if I move to the unlimited naked plan.

Thanks

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Nebbie

458 posts

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#679627 31-Aug-2012 10:54

jhaywood: Hi Slinshot gurus

I am looking for some advice about my naked 30 plan and performance.
I am generaly happy with the service and performance of my naked plan however I am regurlalry pushing my 30gb cap and really need more data. I am considering the unlimited naked option however I am very concerned that I will lose my current good and failry constant performance of 10-12Mb/s down due to profile changes, traffic management or contention. I seem to remember reading that "unlimited" users have a different profile/traffic management settings to capped users and I would not be happy to reduce my current levels of performance. To me good constant reliable performance is more important than vast amounts of data.

Can Slingshot confirm if my performance will change in any way if I move to the unlimited naked plan.

Thanks

Its going to be very hard to tell you whats going to get hit and whats not, they would need to know in extreme detail to know whether it will be hit or not.

But I would suggest negotiating with them a roll back plan to the capped plan if everything goes south, I think someone here had negotiated that.

---------------------------------------------------------------
Nebukadnessar

dusty42

117 posts

Master Geek

#679661 31-Aug-2012 11:52

insane:
Enable IP extensions and disable NAT on the RTA1320,

Make sure the router and modem are on different subnets, ie 192.168.0.1 for the modem and 192.168.1.1 for the router, use the Slingshot DNS and you'll have created a half-bridge setup and will be set.

http://www.ben.geek.nz/2006/11/adsl-routing-solution-in-detail/

That was perfect mate - just what I was looking for! Followed along and finally got it working at around 1am. I have the same hardware too - Linksys running DDWRT and same modem.

I have no idea how I'd sort this stuff without Geekzone - this is my go-to spot for everything ISP/internet related.

Thanks everybody :)

Detruire

1772 posts

Uber Geek

#681601 5-Sep-2012 07:47

Has the 200GB plan been dropped again? It doesn't seem to be mentioned on the website anymore.

I don't see it listed in either of the bundles or broadband only sections.

Also, rather worryingly, when I went to see if it was still listed on the change broadband plan page in the "My Account" section, the page didn't list any plans - it just said that my plan change request had been submitted (I haven't submitted a plan change request and don't want to.)

rm *

techmeister

310 posts

Ultimate Geek

#681603 5-Sep-2012 08:08

Hi Guys

Wondering if someone from Slingshot could help me here.
My sons recently moved to Hamilton and decided to hook up to Slingshot for their broadband
as here at home the Slingshot connection has been very good.
I checked plans and found the exchange (Hamilton HNE) has been unbundled by Slingshot, pricing confirmed there address is
on the better network, they connected to the naked unlimited plan $90 a month.
The connection only took a couple of days, no issues there.
When I cheched the speed they are only getting 5Mps which I thought for the middle of HAmilton was a bit pathetic
I checked a bit and found that they seem to be hooked up to the exchange, which is good as they should be on the better network
but looking at the stats they are hooked up to Chrous gear.
Their attenuation is 38 and line speed is 8Mps.
Do you only get hooked up to Slingshot gear if you get a phone line?
They do not seem to be in a Chrous cabinet area according to the map.
Surely it must be cheaper for Slingshot to hook people up to their gear if hooked up to the exchange?

Detruire

1772 posts

Uber Geek

#681604 5-Sep-2012 08:24

techmeister: Do you only get hooked up to Slingshot gear if you get a phone line?

Unless things have changed recently, yes.

The explanation that I was given a couple of years back is that the LLU gear doesn't have separate DSL/POTS ports (so to offer DSL-only would waste a voice port.) At the time it made sense, but I'm not so sure now that they use LLU to provide voice for some cabinetised lines.

rm *

Slingshot

1004 posts

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Slingshot

#681646 5-Sep-2012 10:32

techmeister: Hi Guys

Wondering if someone from Slingshot could help me here.
My sons recently moved to Hamilton and decided to hook up to Slingshot for their broadband
as here at home the Slingshot connection has been very good.
I checked plans and found the exchange (Hamilton HNE) has been unbundled by Slingshot, pricing confirmed there address is
on the better network, they connected to the naked unlimited plan $90 a month.
The connection only took a couple of days, no issues there.
When I cheched the speed they are only getting 5Mps which I thought for the middle of HAmilton was a bit pathetic
I checked a bit and found that they seem to be hooked up to the exchange, which is good as they should be on the better network
but looking at the stats they are hooked up to Chrous gear.
Their attenuation is 38 and line speed is 8Mps.
Do you only get hooked up to Slingshot gear if you get a phone line?
They do not seem to be in a Chrous cabinet area according to the map.
Surely it must be cheaper for Slingshot to hook people up to their gear if hooked up to the exchange?

Hi,

Yes at this stage Naked broadband plans are only available on wholesaled equipment, sorry.

It is possible you would see a speed increase if connected to out network but cannot guarantee this either.

Thanks,
Ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Slingshot

1004 posts

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Slingshot

#681648 5-Sep-2012 10:34

Detruire: Has the 200GB plan been dropped again? It doesn't seem to be mentioned on the website anymore.

I don't see it listed in either of the bundles or broadband only sections.

Also, rather worryingly, when I went to see if it was still listed on the change broadband plan page in the "My Account" section, the page didn't list any plans - it just said that my plan change request had been submitted (I haven't submitted a plan change request and don't want to.)

Hi,

The new website is having some issues, 250GB plan is still available at this stage but seems like you would need to call to sort it out.

PM me your account number and I'll look into your plan change.

Cheers
Ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

tpain

16 posts

Geek

#686677 16-Sep-2012 14:37

Hi there

I have recently moved from King George Avenue in Epsom, to the Three Kings end of Mount Eden road.

At my new Three Kings address I am getting horrible speeds:

This is a typical result. Neighbours on other ISPs are having no such problems. I am on the 50gb plan. What is going on?

Thanks, Tony

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