2degrees mobile data interruptions

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thewanderingv

185 posts

Master Geek
+1 received by user: 14

#691948 26-Sep-2012 22:23

I can confirm that this happens to me as well. It particularly happens when my iPhone requests a higher than normal amount of data. E.g. when I start an app update and it starts to pull a higher amount of data it shuts off for anything between 30 seconds to 3 minutes. This times out the app update process, and also all other network-dependent parts of the iphone go silent for that time period, nothing works.

kenkeniff

628 posts

Ultimate Geek
+1 received by user: 88

#692122 27-Sep-2012 11:20

SaltyNZ:
myfullflavour: Experienced this issue over the weekend several times - on an iPhone 4S.

All working great then the data dies. Restart the phone and it's happy again for another hour or so.

Just a note; we are interested in this topic but to be helpful we need to know more details. Please report, at minimum:

Your location when the fault is experienced - town & street address would be great, also indoor/outdoors
Date, time & frequency of the issue
Device model and firmware revision

That way we might begin to see something interesting. Random reports of 'sometimes my data drops out' are not particularly helpful. It's mobile, sometimes your data does drop out, no matter what carrier you're on.

I started having this problem yesterday morning with ALL of my devices and it's still going on today (has been working fine the last 3 weeks).

I'm connecting from the Heritage Hotel, 35 Hobson Street, Auckland CBD

My devices are:
Samsung Galaxy Note - "internet" APN (Signal Full flicking between H and H+)
iPad2 - "internet" APN (Signal Full 3G)
Netcomm NB16WV + Huawei E173S - "direct" APN (Signal 67% 3G)

Symptoms:
- Internet is barely usable on all devices, keeps timing out, DNS not resolving

Solutions (seem to help temporarily but not fix)
- Changing DNS from 118.148.1.10 , 118.148.1.20 to 8.8.8.8, 8.8.4.4
- Changing from "direct" to "internet" APN
- Re-initiating my connections

ipsi

55 posts

Master Geek

#694317 1-Oct-2012 16:00

Same issue here - sometimes Mobile Data just *dies*. Usually, toggling it on/off will fix it, but that doesn't always help.

I've experienced it in a few locations (all in Wellington):

Johnsonville (indoors and outdoors)
Wellington CDB - Willis Street / Lambton Quay (indoors and outdoors)
Karori (indoors and outdoors)
Ngauranga / Kaiwharawhara (Hutt Road, basically) (on a bus)

Plus possibly a few other locations. It happens fairly frequently, but not consistently. Sometimes I'll lose it during the bus trip to work, sometimes I won't. I can't recall exact dates/time, by and large, apart from it happening just now (~3:30 PM, Monday). However, this time I had to toggle the data connection three or four times before it started working again. This is at the intersection of Ghuznee and Willis streets, approximately.

This is all on an SGS III, using the stock 2D firmware (though rooted), 4.0.4, I9300XXLE8, IMM76D.I9300XXALE8.

profrink

257 posts

Ultimate Geek
+1 received by user: 52

#694381 1-Oct-2012 17:16

Had a pretty bad one this morning on the train from Lower Hutt into Wellington, full signal but could not establish a connection.

Only got it back once I got to Willis St after several reboots, clearing of settings and removing SIM etc.

Have noticed sessions have been stalling lately around Wellington CBD, not as bad as above but enough times to make me notice now.

HTC Sensation with ICS

alasta

6891 posts

Uber Geek
+1 received by user: 3365

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#694505 1-Oct-2012 21:03

I find it really bizarre that in my case the problem suddenly went away a few weeks ago, but it's persisting for the rest of you. It makes me think that over a given period of time only certain subscribers are being affected.

For those of you who are having problems, what APN are you using? I've just checked mine and it's blank although I have a feeling I had it set to "internet" at some stage in the past but I don't recall changing it recently.

munchkin

939 posts

Ultimate Geek
+1 received by user: 16

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#698049 8-Oct-2012 17:42

alasta: For those of you who are having problems, what APN are you using? I've just checked mine and it's blank although I have a feeling I had it set to "internet" at some stage in the past but I don't recall changing it recently.

I've been using 'internet' since I became a customer.

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SaltyNZ

8873 posts

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+1 received by user: 9560

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2degrees

Lifetime subscriber

#698071 8-Oct-2012 18:32

A blank APN is the equivalent to 'internet' *but* it will only work in a 2degrees broadband zone. A blank APN setting will *not* work if you are roaming on Vodafone or an international network.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

alasta

6891 posts

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#698151 8-Oct-2012 21:07

SaltyNZ: A blank APN is the equivalent to 'internet' *but* it will only work in a 2degrees broadband zone. A blank APN setting will *not* work if you are roaming on Vodafone or an international network.

Thanks for clarifying - I guess I should change it so that I don't get caught out when I'm outside of your territory.

pwner

423 posts

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+1 received by user: 96

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2degrees

#698268 9-Oct-2012 09:14

SaltyNZ: A blank APN is the equivalent to 'internet' *but* it will only work in a 2degrees broadband zone. A blank APN setting will *not* work if you are roaming on Vodafone or an international network.

Unfortunately you need to check the settings every time you update the software. I just updated to iOS6 and apple decided that it should remove my settings for me.

as Salty said when inside the MBB zones 2degrees will accept 'blank' but when roaming on Vodafone you must have the APN set to internet or one of the other APNs 2degrees support.

Any posts are personal comments and not that of my employer

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