Still have speed/connectivity issues 1 month after new UFB install

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Still have speed/connectivity issues 1 month after new UFB install - at what stage can i cancel?

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#801903 18-Apr-2013 21:16

What about placing a switch between the ont and the genius? Have you tried another (1M+) patch lead?

You're not on Atlantis anymore, Duncan Idaho.

greminn

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#801904 18-Apr-2013 21:17

MadEngineer: What about placing a switch between the ont and the genius?

A good idea!!! Will try it :)

greminn

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#802175 19-Apr-2013 11:42

Have not had time to test getting the switch in between the Ultrafast ONT and the Orcon Genius modem.. but orcon tech team have confirmed that the fault is there and im correct with the ONT port issue.

The Ultrafast is a Huawai HG8240..
http://www.huawei.com/en/products/fixed-access/fttx/ont/hg8240/

According to the specs, it has "four GE(Gigabit Ethernet)/FE(Fast Ethernet) auto-adapting Ethernet ports" - in theory it should automatically sense and connect to the Genius modem at Fast Ethernet speeds.

Seems such a shame to go from 1000 to 100 back to 1000 :)

Ragnor

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#802421 19-Apr-2013 18:09

Interesting compatibility issue between two devices... wonder which is at fault the Genius or the Huawei.

Genius is using broadcom chipset I think and Broadcom NIC's have had auto sensing issues in the past..

greminn

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#802509 19-Apr-2013 20:07

Putting the switch between the ONT and the genius fixed the issue.. But now I ain't got a switch :)

Flicked pfsence onto a spare (atom powered) box I had with gig Ethernet and set that as firewall/router to replace the genius. Works sweet as.

Zeon

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#802564 19-Apr-2013 22:36

greminn: Putting the switch between the ONT and the genius fixed the issue.. But now I ain't got a switch :)

Flicked pfsence onto a spare (atom powered) box I had with gig Ethernet and set that as firewall/router to replace the genius. Works sweet as.

Good to hear you have a result at least. So was a duplex issue? Have duplex issues quite often on auto negotiation when connecting to ISPs TBH.

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greminn

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#803624 22-Apr-2013 11:49

Zeon:
greminn: Putting the switch between the ONT and the genius fixed the issue.. But now I ain't got a switch :)

Flicked pfsence onto a spare (atom powered) box I had with gig Ethernet and set that as firewall/router to replace the genius. Works sweet as.

Good to hear you have a result at least. So was a duplex issue? Have duplex issues quite often on auto negotiation when connecting to ISPs TBH.

Just waiting for Orcon to come back to me with a fix.

greminn

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#805082 24-Apr-2013 18:21

An update on this.. it is the ONT's fault. It will not connect correctly at 100Mbits. If you are on Ultrafast and your modem/router has a 100Mbit port to connect to the ONT, chances are you are in the same boat.

However, as it seems to restrict the speed down to around 30Mbit and pretty much 90-95% of connections are on the 30/10Mbit plan - no one really realises that there is a fault.

I have now ditched the Genius and used a older Fortigate that we had sitting doing nothing.. and temp solved the issue by putting a small gigabit switch between the ONT and the Fortigate.

I remember paying about $2500 (or something like that) to buy this firewall when it first came out...

PS: I dont use Orcon VOIP

MadEngineer

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#805197 24-Apr-2013 22:36

They're a nice firewall. Have you subscribed to and making use of its antivirus filtering?

You're not on Atlantis anymore, Duncan Idaho.

greminn

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#805292 25-Apr-2013 07:41

MadEngineer: They're a nice firewall. Have you subscribed to and making use of its antivirus filtering?

No - the 100A is end of life and we replaced it with a new Fortigate unit a while back. I let the subscription lapse and haven't bothered to re-new it... its got the latest firmware. Anyways.. it will do 100Mbit firewall thruput, but only 20Mbit with AV turned on... i bit pointless on a 100Mbit link :)

Sounddude

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#805757 26-Apr-2013 09:20

Hi Greminn

Looks like an Auto-neg issue between the ONT and Genius modem. We are taking this up with UFF as this shouldn't be the case.

Glad you got it sorted and sorry for the troubles you have had! If you do want to change back to the Genius at some point, let us know and we can force 100/full on both the ONT and the Genius.

-------
Simon
Networks
Orcon

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greminn

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#805802 26-Apr-2013 10:08

Sounddude: Hi Greminn

Looks like an Auto-neg issue between the ONT and Genius modem. We are taking this up with UFF as this shouldn't be the case.

Glad you got it sorted and sorry for the troubles you have had! If you do want to change back to the Genius at some point, let us know and we can force 100/full on both the ONT and the Genius.

-------
Simon
Networks
Orcon

Thanks Sounddude - The only issue with the Fortigate is that it has 100Mbit ports as well.. so i have had to add a gigabit switch between the Fortigate and the ONT to make it work. This would be the same as the Genius.

If the ONT can be forced to 100/full, which would make it work correctly with the Genius and therefore the Fortigate - that would be great! I can then take out the gigabit switch from between the two.

Let me know if thats possible?

Thanks

Simon

greminn

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#807229 29-Apr-2013 12:01

Hmm - just had a Ultrafast guy turn up to measure the distance from ETP to the end of the driveway. I wonder what they are expecting to learn from that?

wired

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#807378 29-Apr-2013 14:25

greminn:

I tested connecting the PC directly to the ONT forcing the network card to both 100/Half Duplex and 100/Full Duplex.. Speed drops down to below 30Mbit for half duplex and even worse for full. The Ultrafast ONT does NOT in anyway shape or form like being connected to with anything but 1000.

I thought it what was meant to happen. When a 1000 Mbps port is connected to a port that is manually set to another speed, it will always assume half duplex hence if you set your PC to full duplex then there would be lots of collisions and no resends from the end that assumed it to be full duplex. Hence the lousy speed.
When the PC is set for half duplex, then while they will both talk, the nature of half duplex is that it will be slower than full duplex.

So I'm not sure that this test proves that anything is at fault.

What did you find out about CPE - was it set to 100M auto negiotate? Can you find another switch that is only 100 Mbps and with auto neg enabled?

greminn

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#807395 29-Apr-2013 14:42

wired:
greminn:

I tested connecting the PC directly to the ONT forcing the network card to both 100/Half Duplex and 100/Full Duplex.. Speed drops down to below 30Mbit for half duplex and even worse for full. The Ultrafast ONT does NOT in anyway shape or form like being connected to with anything but 1000.

I thought it what was meant to happen. When a 1000 Mbps port is connected to a port that is manually set to another speed, it will always assume half duplex hence if you set your PC to full duplex then there would be lots of collisions and no resends from the end that assumed it to be full duplex. Hence the lousy speed.
When the PC is set for half duplex, then while they will both talk, the nature of half duplex is that it will be slower than full duplex.

So I'm not sure that this test proves that anything is at fault.

What did you find out about CPE - was it set to 100M auto negiotate? Can you find another switch that is only 100 Mbps and with auto neg enabled?

In this case i forced the PC's network card to both 100/Half Duplex and 100/Full Duplex when connecting it to the ONT - neither worked correctly, just degrees of speed. :) Also tried a 100Mbit switch with full auto neg on the ports and that does not work either.

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