Still have speed/connectivity issues 1 month after new UFB install

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Still have speed/connectivity issues 1 month after new UFB install - at what stage can i cancel?

greminn

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#115751 5-Apr-2013 12:05

Yes i signed up to a 12 month contact with Orcon for my UFB connection.

But 1 month on and we are still having issues with speed/connectivity... cant get over 30Mbit anywhere except Orcons official speedtest (and that includes our own gear at Orcons DC) and upload connectivity is complete crap (dialup speeds over FTP etc).

At what stage is it a case of "You are not providing us with what you said you would" and therefore i can leave Orcon?

Anyone dealt with this type of issue with Orcon before?

Simon

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#793805 5-Apr-2013 12:22

Hi there, can you please PM me your details and i can take a look at your account?

Paul

meat popsicle

greminn

181 posts

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#793806 5-Apr-2013 12:22

Thanks Geekzone Robot... but:

greminn

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#793807 5-Apr-2013 12:23

ptinson: Hi there, can you please PM me your details and i can take a look at your account?

Paul

Hey Paul, on a call with business tech support now, so will flick you a PM only if there is no resolution here OK? Dont want to clog the system with multiple people checking the same thing :)

ptinson

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#793809 5-Apr-2013 12:25

Absolutely.
They should give you a ticket ID as well.

Paul

meat popsicle

greminn

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#797544 11-Apr-2013 08:16

ptinson: Absolutely.
They should give you a ticket ID as well.

Paul

Still no luck :( - will flick you a ticket ID :)

MadEngineer

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#798161 12-Apr-2013 00:04

Are u on a 100meg plan?

You're not on Atlantis anymore, Duncan Idaho.

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Zeon

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#798167 12-Apr-2013 00:54

I get around 65mbps to Orcon DC or p2p Orcon fibre on a 100/50mbps "business" UFB service. It's not perfect but still pretty good for us.

Speedtest 2019-10-14

ripdog

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#799260 14-Apr-2013 18:53

What town do you live in?

Delorean

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#799273 14-Apr-2013 19:09

I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

greminn

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#799502 15-Apr-2013 11:08

Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)

PassiveFever81

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#799542 15-Apr-2013 11:53

I was getting 0.5Mb/s to Sydney last night, when ever it gets slow try a test to Sydney, that usually shows how slow it really is... Locally as you would expect should be maxing out your line... Orcon are having so many speed issues

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tchart

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#799546 15-Apr-2013 12:02

Delorean: I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!

Is that the same as turning it off at the wall? Or does a reset do something deeper?

ptinson

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#799574 15-Apr-2013 12:18

greminn: Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)

That will be to make sure its not the Genius being, some what less than genius...

meat popsicle

surfisup1000

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#799578 15-Apr-2013 12:26

ptinson:
greminn: Im in Tauranga.. the speed issues are all over the show. Orcon want me to connect a laptop directly to the ONT so they can test.. something is stuffed :)

That will be to make sure its not the Genius being, some what less than genius...

He he, I bet it is orcon that is stuffed.

Delorean

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#799768 15-Apr-2013 17:49

tchart:
Delorean: I have fibre with another provider, initially I had issues and finally did a 'reset' on the ONT. (need a small pin) and once this was done and I also reset the modem, the connectivity and speed issues disappeared!

Is that the same as turning it off at the wall? Or does a reset do something deeper?

Yes, does something more than just switching it off. Hope the OP tries it, as it worked straight away for me!

The ONT obviously does re download its settings or something - was about 5 mins from memory

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

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