Rubber banding in game/on peak packet loss

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Rubber banding in game/on peak packet loss

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1223 posts

Uber Geek

Trusted

#1101647 4-Aug-2014 12:21

GTRgod: Yep, still the same for me too. Yet another couple of days of poor international traffic, which only happens during peak evening hours.

It was mentioned that there is no; throttling, data shaping etc. on unlimited fibre plans... but really!?
Well if it actually is a true statement, then maybe it's high time that you need to utilize something so that everyone gets a more stable connection across your network?

I think I might just need to swap to Telecom or Vodafone. My gaming friends still have no such issues on other networks and my Vodafone ADSL used to be fine (actually 10x better international than my current fibre during evenings).

Is there any other orcon plan I can change to, that my gaming doesn't turn horrible on during peak hours? Anyone getting international slowdown on fibre limited plans?
Anyone know if I get out of my 12month contract that I signed up to, if I am being provided with sluggish international evening connection?

Lets have a tracert to wherever you see the issue, we have (as do most ISPs), international data flows to both the US and Oz so I'd need to see which route you are using and where the issue is occurring, the above issue was off our network, obviously ANY throughput issue between your PC and the destination server will limit the throughput you see.

No there is no shaping/throttling on the Orcon network. Your traffic however is still subject to the speed of the slowest step between your PC and the destination. I am not seeing any pervasive reports of International throughput issues so that would indicate it is likely related to your destination or your last-mile circuit to your house. If it is your last-mile then your local traffic would likely be affected too. If related to your destination then it could be remote server, their throttling/throughput/connection quality, or related to the upstream(s) we use or congestion somewhere off our network etc. Tracert will be a great starting point.

Regards FireEngine

jihadnz

10 posts

Wannabe Geek

#1101829 4-Aug-2014 16:07

FireEngine:
jihadnz: internet is horrible tonight, trying to watch twitchtv , set on mobile quality, still buffering every few seconds :(

Where are you in NZ?

Wigram Skies, Christchurch.

Did send a support ticket (11728546) back in April with tracert data, all I got was a generic "not our problem, its the server you are trying to contacts". However this problem happens over a lot of different mediums, in my case, twitchtv, Diablo, Counter strike.

I've tried sticking this out hoping service would improve, but it's getting to the point where I'm going to switch providers.

FireEngine

1223 posts

Uber Geek

Trusted

#1101885 4-Aug-2014 17:09

jihadnz:
FireEngine:
jihadnz: internet is horrible tonight, trying to watch twitchtv , set on mobile quality, still buffering every few seconds :(

Where are you in NZ?

Wigram Skies, Christchurch.

Did send a support ticket (11728546) back in April with tracert data, all I got was a generic "not our problem, its the server you are trying to contacts". However this problem happens over a lot of different mediums, in my case, twitchtv, Diablo, Counter strike.

I've tried sticking this out hoping service would improve, but it's getting to the point where I'm going to switch providers.

In that case we have a 3rd possibility which is the LFC's network - I'll pull up the ticket you quoted and work from there. How is your performance to national, i.e. when you get game/twitch issues at peak what is your speedtest to speedtest.orcon.net.nz?

Regards FireEngine

FireEngine

1223 posts

Uber Geek

Trusted

#1101888 4-Aug-2014 17:17

So these were the tracers you supplied then:

Aus server - normal ping 5pm

C:\Users\Ben>tracert 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BoB.Orcon [10.1.1.1]
2 22 ms 26 ms 24 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 21 ms 21 ms 21 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 27 ms 21 ms 21 ms 121.99.12.0
5 60 ms 59 ms 58 ms p17746.syd.equinix.com [202.167.228.93]
6 57 ms 57 ms 59 ms p9443.syd.equinix.com [202.167.228.33]
7 52 ms 51 ms 53 ms ge-1-1-9.csr01.mel.iprimus.net.au [203.134.2.253]
8 54 ms 54 ms 53 ms xe-1-2-0.csr02.sydnmtc.iprimus.net.au [203.134.2.9]
9 80 ms 68 ms 71 ms xe-3-1-0.csr02.mel.iprimus.net.au [203.134.2.58]
10 68 ms 66 ms 65 ms xe-0-2-0-21.melpe01.mel.iprimus.net.au [203.134.123.38]
11 59 ms 58 ms 58 ms 202.138.3.55

Trace complete.

Aus server - 6pm

C:\Users\Ben>tracert 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BoB.Orcon [10.1.1.1]
2 22 ms 27 ms 46 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 21 ms 21 ms 21 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 22 ms 21 ms 21 ms 121.99.12.0
5 95 ms 117 ms 96 ms p17746.syd.equinix.com [202.167.228.93]
6 94 ms 90 ms 88 ms p9443.syd.equinix.com [202.167.228.33]
7 85 ms 86 ms 84 ms ge-1-1-9.csr01.mel.iprimus.net.au [203.134.2.253]
8 85 ms 82 ms 83 ms xe-1-2-0.csr02.sydnmtc.iprimus.net.au [203.134.2.9]
9 103 ms 105 ms 102 ms xe-3-1-0.csr02.mel.iprimus.net.au [203.134.2.58]
10 103 ms 106 ms 105 ms xe-0-2-0-21.melpe01.mel.iprimus.net.au [203.134.123.38]
11 107 ms 106 ms 107 ms 202.138.3.55

Trace complete.

Aus server - 7pm

C:\Users\Ben>tracert 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BoB.Orcon [10.1.1.1]
2 23 ms 27 ms 32 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 21 ms 40 ms 21 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 21 ms 21 ms 23 ms 121.99.12.0
5 122 ms 118 ms 109 ms p17746.syd.equinix.com [202.167.228.93]
6 104 ms 106 ms 106 ms p9443.syd.equinix.com [202.167.228.33]
7 123 ms 115 ms 165 ms ge-1-1-9.csr01.mel.iprimus.net.au [203.134.2.253]
8 107 ms 109 ms 107 ms xe-1-2-0.csr02.sydnmtc.iprimus.net.au [203.134.2.9]
9 123 ms 121 ms 124 ms xe-3-1-0.csr02.mel.iprimus.net.au [203.134.2.58]
10 133 ms 135 ms 138 ms xe-0-2-0-21.melpe01.mel.iprimus.net.au [203.134.123.38]
11 135 ms 132 ms 131 ms 202.138.3.55

NZ server - 5pm

C:\Users\Ben>tracert 203.97.27.200

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms BoB.Orcon [10.1.1.1]
2 26 ms 25 ms 39 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 24 ms 22 ms 21 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 22 ms 23 ms 21 ms xe-1-0-0.cre2.nct.orcon.net.nz [121.98.9.14]
5 22 ms 21 ms 21 ms g7-0-1-117.tkcr4.global-gateway.net.nz [203.96.66.101]
6 22 ms 22 ms 55 ms ae2-4.akcr11.global-gateway.net.nz [210.55.202.54]
7 21 ms 21 ms 21 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
8 24 ms 22 ms 22 ms front-vrrp-clix.clear.net.nz [203.167.243.214]
9 23 ms 22 ms 22 ms gfep2.clear.net.nz [203.97.27.200]

Trace complete.

All indicate an issue with equinox when the traffic hits Sydney - but then this was April, I will discuss the routing via Equinix as soon as I can - likely tomorrow.

Regards FireEngine

brookz

215 posts

Master Geek

#1101971 4-Aug-2014 18:44

6pm and lag time :( Any game is unplayable, might change to another company and cop the fee. Not worth having third world speeds. When I do a speedtest, it randomly pauses when uploading, the pauses last for a few seconds at a time and is the same thing that is happening when gaming.

Markuchi

26 posts

Geek

#1101979 4-Aug-2014 18:54

brookz: 6pm and lag time :(

Sure is :(

Beccara

1469 posts

Uber Geek

ID Verified

#1102003 4-Aug-2014 19:46

Better get Alcatel Lucent on it!

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

Equinox IT

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PassiveFever81

367 posts

Ultimate Geek

#1102014 4-Aug-2014 19:48

brookz: 6pm and lag time :( Any game is unplayable, might change to another company and cop the fee. Not worth having third world speeds. When I do a speedtest, it randomly pauses when uploading, the pauses last for a few seconds at a time and is the same thing that is happening when gaming.

I'm curious to know what games you're playing? I've been playing BF4 the past few nights and lag has been pretty bad (No packet loss surprising with my new modem)

Twitch is still very much hit and miss, sometimes will work great for 5 minutes, then just starts buffering... Getting really sick of this. Always after 7PM for my on UFB

FireEngine

1223 posts

Uber Geek

Trusted

#1102028 4-Aug-2014 20:03

brookz: 6pm and lag time :( Any game is unplayable, might change to another company and cop the fee. Not worth having third world speeds. When I do a speedtest, it randomly pauses when uploading, the pauses last for a few seconds at a time and is the same thing that is happening when gaming.

Where abouts in NZ are you?

Regards FireEngine

FireEngine

1223 posts

Uber Geek

Trusted

#1102035 4-Aug-2014 20:09

Guys, if you have a problem related to this thread title, please PM me your account number, a speedtest to speedtest.orcon.net.nz and a tracert to a typical server showing the issue.

Without these details I have nothing specific to troubleshoot or investigate.

Thanks in advance....

Regards FireEngine

jihadnz

10 posts

Wannabe Geek

#1102041 4-Aug-2014 20:15

8pm, ping is normal but loss on counterstrike fluctuates between 0% - 30%

www.speedtest.net

nz

Aus

(upload randomly pauses about 3 times, same as discribed by brookz)

tracert to Aus server

not sure whats happening at stop #3, is this between the orcon genius and the ONT?

C:\Users\Ben>tracert 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ROUTER [192.168.2.1]
2 1 ms <1 ms <1 ms BoB.Orcon [10.1.1.1]
3 821 ms 236 ms 317 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
4 18 ms 18 ms 18 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
5 19 ms 18 ms 18 ms 121.99.12.0
6 42 ms 42 ms 41 ms p17746.syd.equinix.com [202.167.228.93]
7 42 ms 43 ms 43 ms p9443.syd.equinix.com [202.167.228.33]
8 42 ms 43 ms 42 ms ae4.csr01.masceqx.nsw.m2core.net.au [203.134.2.233]
9 42 ms 42 ms 76 ms ae3.csr01.sydnmtc.nsw.m2core.net.au [203.134.2.5]
10 56 ms 56 ms 77 ms xe-2-0-1.csr01.melbpri.vic.m2core.net.au [203.134.2.202]
11 60 ms 59 ms 59 ms ae10.per01.melbpri.vic.m2core.net.au [203.134.24.10]
12 57 ms 56 ms 57 ms 202.138.3.55

Trace complete.

Pathping

This failed at 8pm as it wouldn't show anything past stop #3, below is one that I did at 6:30pm. I think this is showing 100% loss rate at the equinox exchange?

C:\Users\Ben>pathping 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

0 Ben-PC [192.168.2.2]
1 ROUTER [192.168.2.1]
2 BoB.Orcon [10.1.1.1]
3 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
4 xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
5 121.99.12.0
6 p17746.syd.equinix.com [202.167.228.93]
7 p9443.syd.equinix.com [202.167.228.33]
8 ae4.csr01.masceqx.nsw.m2core.net.au [203.134.2.233]
9 ae3.csr01.sydnmtc.nsw.m2core.net.au [203.134.2.5]
10 xe-2-0-1.csr01.melbpri.vic.m2core.net.au [203.134.2.202]
11 ae10.per01.melbpri.vic.m2core.net.au [203.134.24.10]
12 202.138.3.55

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ben-PC [192.168.2.2] 0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% ROUTER [192.168.2.1] 0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% BoB.Orcon [10.1.1.1] 0/ 100 = 0% |
3 18ms 0/ 100 = 0% 0/ 100 = 0% 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141] 0/ 100 = 0% |
5 21ms 0/ 100 = 0% 0/ 100 = 0% 121.99.12.0 0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% p17746.syd.equinix.com [202.167.228.93] 0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% p9443.syd.equinix.com [202.167.228.33] 0/ 100 = 0% |
8 42ms 0/ 100 = 0% 0/ 100 = 0% ae4.csr01.masceqx.nsw.m2core.net.au [203.134.2.233] 0/ 100 = 0% |
9 50ms 0/ 100 = 0% 0/ 100 = 0% ae3.csr01.sydnmtc.nsw.m2core.net.au [203.134.2.5] 0/ 100 = 0% |
10 58ms 0/ 100 = 0% 0/ 100 = 0% xe-2-0-1.csr01.melbpri.vic.m2core.net.au [203.134.2.202] 0/ 100 = 0% |
11 60ms 0/ 100 = 0% 0/ 100 = 0% ae10.per01.melbpri.vic.m2core.net.au [203.134.24.10] 0/ 100 = 0% |
12 56ms 0/ 100 = 0% 0/ 100 = 0% 202.138.3.55

Trace complete.

brookz

215 posts

Master Geek

#1102062 4-Aug-2014 20:27

(paused up about 5 times @ the upload stage)

(ditto)

C:\Users\Brooks>tracert 202.138.3.55

Tracing route to 202.138.3.55 over a maximum of 30 hops

1    <1 ms    <1 ms    <1 ms Orcon.Home [192.168.20.1]
2     *        *        *     Request timed out.
3     5 ms     4 ms     4 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4     4 ms     4 ms     4 ms 121.99.12.0
5    29 ms    30 ms    28 ms p17746.syd.equinix.com [202.167.228.93]
6    28 ms    27 ms    27 ms p9443.syd.equinix.com [202.167.228.33]
7    27 ms    28 ms    28 ms ae4.csr02.masceqx.nsw.m2core.net.au [203.134.2.2
53]
8    42 ms    42 ms    43 ms xe-0-2-0.csr01.melbpri.vic.m2core.net.au [203.13
4.2.242]
9    40 ms    40 ms    41 ms ae10.per01.melbpri.vic.m2core.net.au [203.134.24
.10]
10    42 ms    40 ms    39 ms 202.138.3.55

Trace complete.

Whangarei, Morningside Road.

Orcon Speedtest

Download Speed: 94730 kbps (11841.3 KB/sec transfer rate)
Upload Speed: 32211 kbps (4026.4 KB/sec transfer rate)
Latency: 3 ms
4/08/2014 8:29:27 pm

As with the usual speedtest, it got all nasty and sluggish on the upload.

PassiveFever81

367 posts

Ultimate Geek

#1102068 4-Aug-2014 20:42

Not sure how relevant this is...

Testing using detailed network option on my XBOX ONE gives:

27Mb/s Down, 8-9Mb/s Up with 170 Ping 0% Packet Loss

After about 6-7PM:

20-25Mb/s Down, 0.34Mb/s Up 246-300 Ping 1-5% Packet Loss

Guessing it's testing to a West U.S server?

richms

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#1102070 4-Aug-2014 20:45

And whatever you do, log a ticket so you have something to show when you tried to start resolving the problem if you need to bail for somewhere else.

Keep logging tickets till its sorted or you give up.

Richard rich.ms

FireEngine

1223 posts

Uber Geek

Trusted

#1102102 4-Aug-2014 21:00

Brandonrnz: Not sure how relevant this is...

Testing using detailed network option on my XBOX ONE gives:

27Mb/s Down, 8-9Mb/s Up with 170 Ping 0% Packet Loss

After about 6-7PM:

20-25Mb/s Down, 0.34Mb/s Up 246-300 Ping 1-5% Packet Loss

Guessing it's testing to a West U.S server?

I've asked for advice, the problem is we don't know where its testing to. I'd be surprised if those speeds were to the US but not surprised at the packet loss, many core routers will discard ping packets en route and without a tracert we can't see where it is occurring (it can occur on ping traffic for instance on our bng's as you can see from tracert's above)

Regards FireEngine

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