Sorry 2degrees I am moving on!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Sorry 2degrees I am moving on!

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#2925504 12-Jun-2022 09:49

JasonParis:
Linux:

@cokemaster I agree with @jasonparis active on Geekzone the thought has crossed my mind this afternoon about moving my Fibre connection to VodafoneNZ

Do it...you know you want to....and you have your own personal account manager here to help. jason.paris@vodafone.nz

It’s very comforting to know you are here in GZ listening. There is nothing worse for a business than getting a bad reputation so kudos to you for taking initiatives to improve this by giving customers your email. It feels personal. The cynics can but try it out and report on their experiences.

nztim

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#2925509 12-Jun-2022 10:12

I read this thread late last night and reading it again now, and here is my 2c if 2degrees offered $80 per month to everyone who re-signed their contract they would make no money.

Most of that $80 goes to the LFC for the Tail and with the remaining funds they have to provide bandwidth, service a helpdesk, and pay Amazon and Sky for Neon and Prime

this would leave at a pinch maybe $5 in profit for the company.

They are banking on signing up new customers (and hoping that they stay after the promotion period). Let's face it, the amount of people that switch after their contract is up is marginal compared to those who stay on and pay the extra $16 per month.

TBH they most likely don't care if you go elsewhere as this makes up a small % of their customer base.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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#2925512 12-Jun-2022 10:36

@nztim I do not agree with all of your statement as for a start new customers need a new router, I already have a Fritzbox 7590 that is 2 years old that does a great job on Gb Fibre

These routers are a cost to the ISP to get customers up and running

1024kb

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#2925551 12-Jun-2022 13:04

@JasonParis grabbing a golden opportunity to capture the business of dedicated geeks & tech freaks who all carry substantial customer LTV. Vodafone PR could not have scripted a better platform. The goodwill that this thread generates over time - GZ threads rank high with Goggle - will be substantial. Since we're all geeks & our friends & neighbours often ask for our opinion on matters technology, the word will spread organically too.

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Dratsab

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#2925711 12-Jun-2022 14:21

I've considered a move away from 2degrees off and on over the last wee while. Problem for me though is my static ip which I don't get charged for.

Mahon

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#2925726 12-Jun-2022 15:31

If Chorus is grabbing just under $80/customer then thats a massive amount of revenue. I am not saying its not justified, but who exactly is keeping them honest? Do they have or need competition? I know this is off topic, but just read it in this thread. Seems to me they put up prices each annum when their revenue is growing substantially every year as more and more NZrs get fibre.

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antoniosk

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#2925790 12-Jun-2022 16:11

Mahon:

If Chorus is grabbing just under $80/customer then thats a massive amount of revenue. I am not saying its not justified, but who exactly is keeping them honest? Do they have or need competition? I know this is off topic, but just read it in this thread. Seems to me they put up prices each annum when their revenue is growing substantially every year as more and more NZrs get fibre.

Wholesale fibre is a regulated service under the Commerce Commission. All the suppliers are allowed to increase their fees based on a formula, and they all do regular as clockwork.

The only competition to fibre is wireless services (not RBI, but 4g/5g) which is a terrible technology for density, HFC cable in Wellington/CHCH and private fibre services, which I dont think really exist anymore.

I think the current Bitstream 2 prices are $59/month? can someone check me on this?

________

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Stu

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#2925801 12-Jun-2022 17:08

Apparently power companies are no longer allowed to offer enticements to new customers, or existing customers. One price for all, apparently. Why isn't this the case for internet/broadband service? It would put a stop to this nonsense. I see Vodafone advise contract prices include a life of contract discount, which suggests they also put prices up as soon as your contact ends, unless you remember to sign up for a new contract term.

I'm also contemplating moving on from 2Degrees broadband, since they seem quite happy for me to subsidise new customers unless I wish to spend ages on a phone and jump through hoops to get a better deal.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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RunningMan

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#2925802 12-Jun-2022 17:25

Probably find the Chorus pricing here https://company.chorus.co.nz/ufb-service-agreements

nztim

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#2925804 12-Jun-2022 17:26

Stu: Apparently power companies are no longer allowed to offer enticements to new customers, or existing customers. One price for all, apparently. Why isn't this the case for internet/broadband service?

This is the best thing so far I have seen in this thread

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

BarTender

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#2925827 12-Jun-2022 18:58

I was planning to sign my MIL up when she was moving apartments and was with Trustpower and needed her land line phone as she is wedded to it. Rang up two weeks in advance to get the Chorus Service Order placed as it was a new build and there was no intact Chorus ONT.

I did the order online so there wouldn't be mistakes with the address and names, then rung up straight away saying "I have raised the service order, please add me as a nominated person and got that all sorted out via my MIL." 2D rep responded saying "Oh we are having issues but we will get back to you.

Then 5 days later after I hadn't heard anything I rang every single day spending on average 20-40 mins on hold before getting through to someone asking if the Chorus Service Order had been raised and did they have an order number.

After ringing for 9 consecutive days and getting the same answer every day "Sorry, we are having issues with our provisioning system, someone in the Provisioning team will action this and send you an email" and no email arriving.

Then she was moving on the Monday and I rang Spark on the Thursday afternoon. They offered Wireless Broadband which was $45 per month which is perfect for my MIL as she hardly uses the internet. Setup online in 10 mins, call back 20 mins later and had me added as a nominated person within 15 mins once I managed to get hold of my MIL. Went into the Spark store Friday morning, purchased the router and installed it in her apartment and it was all setup. Then Tuesday morning the PSTN phone ported across and hasn't missed a beat.

The experience was just night and day and I have always been fairly happy with my 2D home broadband, but this experience has left me incredibly frustrated to the point I am planning to move.

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quickymart

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#2925828 12-Jun-2022 19:15

Did they ever call back in the end?

BarTender

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#2925829 12-Jun-2022 19:45

quickymart:

Did they ever call back in the end?

No.. I rang back and cancelled the order.

antoniosk

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#2925833 12-Jun-2022 20:45

BarTender:
quickymart:

Did they ever call back in the end?

No.. I rang back and cancelled the order.

To be fair, you did ask for an eclectic bizarre old school service

Landlines. Geez

________

Antoniosk

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#2925836 12-Jun-2022 21:11

As a relatively recent 'new customer' for 2degrees, but on mobile rather than broadband, I have to say the experience thus far is poor. Being double-charged and over-charged for various things, almost impossible to get through to a person, go in-store and they can't help apparently. Would be tempted to try Vodafone again, by the sound of this thread (it's been 16 years since I escaped what was at that point the worst service provider of any sort I've ever dealt with), but mobile coverage here seems very spotty, so probably not a go-er at the moment. If anyone has any tips on how to actually get a call answered by 2degrees that'd be great.

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