MyRepublic is transferring broadband business to 2degrees.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic is transferring broadband business to 2degrees.

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85 posts

Master Geek

#3102125 10-Jul-2023 13:25

We still use a landline and it will cost an extra $15/month if I join separately and not get the auto move from MR to 2D. MY have said we will still be charged the same as usual.

doobre

89 posts

Master Geek

Subscriber

#3114582 11-Aug-2023 12:29

Well it may be an omen, but I called the 2d business line at the start of August to find answers about some points (some of which are raised here) and it took 18mins on hold just to get a human, and then it was obviously not a technical person. Had it been MR, I would have got through to someone who knows someone, and almost immediately, especially if it was following up an problem…
2d claim that business customers have priority support.!????

quickymart

13933 posts

Uber Geek

ID Verified

#3114665 11-Aug-2023 13:42

doobre: Had it been MR, I would have got through to someone who knows someone, and almost immediately, especially if it was following up an problem…

I thought My Republic ditched their phone support a few years ago?

doobre

89 posts

Master Geek

Subscriber

#3114667 11-Aug-2023 13:51

Nope, I don’t know exactly when, but I spoke to a technician for an issue, on the business support line, mid 22. His name was Luke.

Bananabob

511 posts

Ultimate Geek

ID Verified

Trusted

#3114668 11-Aug-2023 13:53

quickymart:

doobre: Had it been MR, I would have got through to someone who knows someone, and almost immediately, especially if it was following up an problem…

I thought My Republic ditched their phone support a few years ago?

I think that businesses can still ring in but home users can't.

dapples

51 posts

Master Geek

#3114808 11-Aug-2023 19:19

Any other ex My Republic customers been switched and find their internet speed now trash?

yitz

2075 posts

Uber Geek

#3114817 11-Aug-2023 19:46

dapples: Any other ex My Republic customers been switched and find their internet speed now trash?

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k1w1k1d

1519 posts

Uber Geek

#3114856 11-Aug-2023 21:55

I missed that post from Sounddude, so wonder how many took up his offer?

I haven't heard any more since original email advising of 2D takeover. Just waiting to see what happens and hoping it doesn't all turn to the brown smelly stuff.

dapples

51 posts

Master Geek

#3115031 12-Aug-2023 17:06

These are my speedtests below, all around 300 down on my republic and significantly slower after transfer to 2degrees (yes I rebooted everything).

quickymart

13933 posts

Uber Geek

ID Verified

#3115046 12-Aug-2023 17:48

And what do you get over a LAN connection? Speedtests over wifi generally aren't much use.

dapples

51 posts

Master Geek

#3115105 12-Aug-2023 18:29

quickymart:
And what do you get over a LAN connection? Speedtests over wifi generally aren't much use.

Those tests are run on the router, results viewed in the app, sorry for any confusion.

doobre

89 posts

Master Geek

Subscriber

#3115109 12-Aug-2023 18:56

as of today before any changes..

dapples

51 posts

Master Geek

#3115180 12-Aug-2023 20:51

quickymart:

And what do you get over a LAN connection? Speedtests over wifi generally aren't much use.

Vindy500

53 posts

Master Geek

Trusted

Chorus

#3115379 13-Aug-2023 18:25

quickymart:
And what do you get over a LAN connection? Speedtests over wifi generally aren't much use.

Surely as a comparison pre and post a change without any hardware changes they would be a pretty good indication of how the change went?

fishb8

85 posts

Master Geek

#3115412 13-Aug-2023 22:11

After MR to most ISPs, there are adjustments to our routers to align with 2D. Do they give assistance for this?

Have read up changes and seem fairly easy - I have an Asus RT-AX5400

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