SHAME ON YOU Slingshot adds 15% surcharge to Red Cross TXT donation

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › SHAME ON YOU Slingshot adds 15% surcharge to Red Cross TXT donation

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Ultimate Geek
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#453181 29-Mar-2011 15:59

Ragnor:
Foo: Why do I never read anything about amazing service and Slingshot in the same sentence?

Quality counts, cheapest option is rarely the best value when you take into account quality!

I always thought there were three parts of the equation: cost, speed and quality and pick any two? ;-)

mattwnz

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#453188 29-Mar-2011 16:17

Foo:
Ragnor:
Foo: Why do I never read anything about amazing service and Slingshot in the same sentence?

Quality counts, cheapest option is rarely the best value when you take into account quality!

I always thought there were three parts of the equation: cost, speed and quality and pick any two? ;-)

That is so true.

nate

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#453214 29-Mar-2011 17:56

mattwnz:
Foo:
Ragnor:
Foo: Why do I never read anything about amazing service and Slingshot in the same sentence?

Quality counts, cheapest option is rarely the best value when you take into account quality!

I always thought there were three parts of the equation: cost, speed and quality and pick any two? ;-)

That is so true.

Whoa, getting way off topic here.

Please keep your comments in line with the 15% surcharge, this is not the place to discuss Slingshot's pricing or standard of delivery - please start a new topic if you wish to discuss this.

johnr

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#453676 31-Mar-2011 01:29

There is no 15% surcharge

John

ahmad

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#453700 31-Mar-2011 08:21

johnr: There is no 15% surcharge

John

Hi John are you saying that the $3.45 was a true and legitimate charge?

Foo

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#453702 31-Mar-2011 08:31

I thought he was saying that there was no 15% surcharge in terms of Vodafone.

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ahmad

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#453703 31-Mar-2011 08:34

Foo: I thought he was saying that there was no 15% surcharge in terms of Vodafone.

Already know that Vodafone, Telecom and 2 Degrees don't add GST to zero-rated charges so I thought he was referring to Slingshot billing.

haakuturi

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#455086 4-Apr-2011 12:52

Anybody erroneously charged 15% on top of their SMS donations should be receiving an email today apologising and outlining the incoming credit.

Sorry for any stress!

ahmad

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#455087 4-Apr-2011 12:55

Hey thanks for that. Good job. And as I requested via Twitter I hope that someone can review my original phone call with a call center team leader (I can provide the name if required) because the way it was dealt with only served to inflame the situation IMO.

Didn't need to have come to this.

Foo

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#455089 4-Apr-2011 13:08

Hey, that's some good stuff there haakuturi, good to hear that some positive action has been taken.

ahmad

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#457284 10-Apr-2011 19:28

haakuturi: Anybody erroneously charged 15% on top of their SMS donations should be receiving an email today apologising and outlining the incoming credit.

Sorry for any stress!

Am I somehow excluded from receiving this email or has it not been sent out yet?

Samsung

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johnr

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#457302 10-Apr-2011 21:19

ahmad:
johnr: There is no 15% surcharge

John

Hi John are you saying that the $3.45 was a true and legitimate charge?

Sorry I missed this question and the charge should of only been $3

haakuturi

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#457517 11-Apr-2011 14:40

ahmad; no idea, I'll follow up with management for you :)

ahmad

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#457523 11-Apr-2011 14:50

I've always felt bad for those with Slingshot that don't have the confidence to query their billing and it's really on their behalf that I pursue a lot of these things.

ahmad

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#460633 19-Apr-2011 20:09

And a little customer waits. Interesting exercise.

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