2Degrees dont want to retain customers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees dont want to retain customers

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xpd

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#3148383 17-Oct-2023 12:27

The fact you have to chase them or find your own way, for a "fix" shows they have issues.

My "fix" for 2D issues was to leave.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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joemate

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#3148389 17-Oct-2023 12:44

Well, that's one option.

I really hate seeing existing customers being disadvantaged in comparison with potential new customers.

I had a callback scheduled, got an email. Had fixed IP, got CGNAT-ted "by mistake", then they couldn't give me the same IP. It's a PITA.

Next thing I am expecting is for someone to tell me that my UDM PRO is not compatible with Hyperfibre.

Vindy500

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#3148423 17-Oct-2023 14:06

joemate:

Next thing I am expecting is for someone to tell me that my UDM PRO is not compatible with Hyperfibre.

You should be good here :)

Nudibranch

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#3148517 17-Oct-2023 19:28

"Your mileage may vary depending on who at 2D you speak to"

I think this is the bit 2deg execs need to pay attention to. Not good for business.

michaelmurfy

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#3148565 17-Oct-2023 20:01

I fully shifted away from 2degrees broadband. The technical staff are awesome but what let things down for me is the shift from the 2degrees network over to Vocus as I’ve had so many friends connections so far have problems and while I know this will get corrected, I just decided it was time for a change.

You guys can guess who I’ve switched to fully. But yeah those driving these decisions (the move to Vocus, the fact Hyperfibre is only available to new customers, the new customer deals etc) need to take a look at what their customers are saying. It almost feels like lately there is a huge disconnect between 2degrees and their customers.

Michael Murphy | https://murfy.nz
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quickymart

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#3148570 17-Oct-2023 20:53

michaelmurfy: I fully shifted away from 2degrees broadband....You guys can guess who I’ve switched to fully.

Vodafone? 😝

michaelmurfy

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#3148581 17-Oct-2023 21:56

quickymart:
Vodafone? 😝

Who’s that? Didn’t think there was a Vodafone in NZ still 😉

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Behodar

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#3148583 17-Oct-2023 21:58

michaelmurfy: Who’s that? Didn’t think there was a Vodafone in NZ still 😉

I don't think people will be Quic to forget the old name.

quickymart

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#3148588 17-Oct-2023 22:26

I still call them Vodafone, everyone I speak to knows what I mean when I say it too 😉

RunningMan

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#3148612 18-Oct-2023 07:34

quickymart:

michaelmurfy: I fully shifted away from 2degrees broadband....You guys can guess who I’ve switched to fully.

~~Vodafone? 😝~~ MYR

xpd

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#3148627 18-Oct-2023 08:25

michaelmurfy: I fully shifted away from 2degrees broadband. The technical staff are awesome

Can agree with this, the staff are technically competent , but internal process is **** and holds back the staff from doing what they need to do..... staff know how to fix the problem, but arent allowed to without jumping through 20 hoops while balancing a $500 bottle of rum on their nose.

This became extremely noticeable during the recent purchases/migrations - too much too soon, too big.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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