2Degrees dont want to retain customers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees dont want to retain customers

1 | 2 | 3 | 4

xpd

Geek of Coastguard
14315 posts

Uber Geek
+1 received by user: 4837

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3148383 17-Oct-2023 12:27

The fact you have to chase them or find your own way, for a "fix" shows they have issues.

My "fix" for 2D issues was to leave.

XPD / Gavin

LinkTree

XMusic Module Player

joemate

65 posts

Master Geek
+1 received by user: 25

ID Verified

#3148389 17-Oct-2023 12:44

Well, that's one option.

I really hate seeing existing customers being disadvantaged in comparison with potential new customers.

I had a callback scheduled, got an email. Had fixed IP, got CGNAT-ted "by mistake", then they couldn't give me the same IP. It's a PITA.

Next thing I am expecting is for someone to tell me that my UDM PRO is not compatible with Hyperfibre.

Vindy500

66 posts

Master Geek
+1 received by user: 59

Trusted

Tuatahi First Fibre

#3148423 17-Oct-2023 14:06

joemate:

Next thing I am expecting is for someone to tell me that my UDM PRO is not compatible with Hyperfibre.

You should be good here :)

Nudibranch

87 posts

Master Geek
+1 received by user: 32

ID Verified

#3148517 17-Oct-2023 19:28

"Your mileage may vary depending on who at 2D you speak to"

I think this is the bit 2deg execs need to pay attention to. Not good for business.

michaelmurfy

meow
13732 posts

Uber Geek
+1 received by user: 11151

Moderator

ID Verified

Trusted

Lifetime subscriber

#3148565 17-Oct-2023 20:01

I fully shifted away from 2degrees broadband. The technical staff are awesome but what let things down for me is the shift from the 2degrees network over to Vocus as I’ve had so many friends connections so far have problems and while I know this will get corrected, I just decided it was time for a change.

You guys can guess who I’ve switched to fully. But yeah those driving these decisions (the move to Vocus, the fact Hyperfibre is only available to new customers, the new customer deals etc) need to take a look at what their customers are saying. It almost feels like lately there is a huge disconnect between 2degrees and their customers.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup) | Starlink

NZ Politics 2026 Tracking & Quiz: https://nzpol.nz

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

quickymart

15405 posts

Uber Geek
+1 received by user: 15018

ID Verified

#3148570 17-Oct-2023 20:53

michaelmurfy: I fully shifted away from 2degrees broadband....You guys can guess who I’ve switched to fully.

Vodafone? 😝

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

michaelmurfy

meow
13732 posts

Uber Geek
+1 received by user: 11151

Moderator

ID Verified

Trusted

Lifetime subscriber

#3148581 17-Oct-2023 21:56

quickymart:
Vodafone? 😝

Who’s that? Didn’t think there was a Vodafone in NZ still 😉

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup) | Starlink

Behodar

11408 posts

Uber Geek
+1 received by user: 6504

Trusted

Lifetime subscriber

#3148583 17-Oct-2023 21:58

michaelmurfy: Who’s that? Didn’t think there was a Vodafone in NZ still 😉

I don't think people will be Quic to forget the old name.

quickymart

15405 posts

Uber Geek
+1 received by user: 15018

ID Verified

#3148588 17-Oct-2023 22:26

I still call them Vodafone, everyone I speak to knows what I mean when I say it too 😉

RunningMan

9426 posts

Uber Geek
+1 received by user: 5122

#3148612 18-Oct-2023 07:34

quickymart:

michaelmurfy: I fully shifted away from 2degrees broadband....You guys can guess who I’ve switched to fully.

~~Vodafone? 😝~~ MYR

xpd

Geek of Coastguard
14315 posts

Uber Geek
+1 received by user: 4837

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3148627 18-Oct-2023 08:25

michaelmurfy: I fully shifted away from 2degrees broadband. The technical staff are awesome

Can agree with this, the staff are technically competent , but internal process is **** and holds back the staff from doing what they need to do..... staff know how to fix the problem, but arent allowed to without jumping through 20 hoops while balancing a $500 bottle of rum on their nose.

This became extremely noticeable during the recent purchases/migrations - too much too soon, too big.

XPD / Gavin

LinkTree

XMusic Module Player

1 | 2 | 3 | 4