$59 unlimited Broadband for 12 month available for existing customers

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › $59 unlimited Broadband for 12 month available for existing customers - YAY

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tukapa1

725 posts

Ultimate Geek

#1589111 10-Jul-2016 11:46

I've just dropped 2D and gone to Voyager.

A bonus on top of the savings is that Voyager hooked me up to VDSL when 2D said I couldn't get VDSL.

Lorenceo

904 posts

Ultimate Geek

Trusted

#1589174 10-Jul-2016 17:12

Chorus relaxed their standards recently, and will allow VDSL out to 15dB attenuation. Previously the limit was 10.8dB. This applies to all ISPs.

tukapa1

725 posts

Ultimate Geek

#1589180 10-Jul-2016 17:40

Lorenceo:

Chorus relaxed their standards recently, and will allow VDSL out to 15dB attenuation. Previously the limit was 10.8dB. This applies to all ISPs.

That may be the case - but I completed enquiries about VDSL/ADSL with the ISP's I was interested in before moving (including 2D) and Voyager were the only one who came back and said it was possible.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1592215 13-Jul-2016 19:18

Anyone else gotten a billing problem with this offer? The 2degrees guy I spoke with said the new plan with the special offer and new two year contract will kick in at the end of the month, which was a few days ago. Now I get an invoice for $115 - $82.61 recurring charges, $17.39 adjustments, plus GST. Fortunately I record all calls so I have a record of it, in case there's any disagreement.

Of course I'll call 2degrees, but I just tried and gave up after ten minutes, wondered if the heavy call volume was because they messed up more than a few bills.

KiwiJaz

31 posts

Geek

#1592216 13-Jul-2016 19:23

timmmay:

Anyone else gotten a billing problem with this offer? The 2degrees guy I spoke with said the new plan with the special offer and new two year contract will kick in at the end of the month, which was a few days ago. Now I get an invoice for $115 - $82.61 recurring charges, $17.39 adjustments, plus GST. Fortunately I record all calls so I have a record of it, in case there's any disagreement.

Of course I'll call 2degrees, but I just tried and gave up after ten minutes, wondered if the heavy call volume was because they messed up more than a few bills.

Yes, I have had the exact same thing happen.

I will try calling them tomorrow - but I didn't record the call I had with them when I went to the new price - so may be my word against theirs!

Good luck getting yours sorted.

spronkey

117 posts

Master Geek

#1608509 10-Aug-2016 12:13

As an existing customer (from Snap), I had a bit of a mission of a time getting them to give me the new offer upgrading to UFB from ADSL.

The playbook?

Call 2degrees, "Press 1 for mobile, Press ...9 for Broadband" (wtf 2degrees, make it 2)
Select 'accounts' from (Sales / Tech Support / Accounts)
Hold for 12 minutes, then get disconnected. "Heavier than normal call volumes."
Call again, select 'Sales', connected after less than one minute
Transferred to accounts, connected after a couple of minutes
"You can't stay on your existing Snap plan and will have to move to a 2degrees plan for fibre"
Bla bla bla "Early termination fee" blablabla (I have ~2 months left on a 24 month Snap contract)
Got that waived, but no mention of the deal at all - just full price quoted
Told "no", then asked them to ask supervisor, after which I was told yes.

Thankfully they played ball and I didn't have to pull the "do you want 2 months of my money or 24?" card, but I can't say I've been put in a situation before where the business wasn't pretty happy to extend my contract then and there.

I didn't need a new modem (already have a 7490), the contract I was on previously was a pretty slick deal so I can't imagine it's particularly profitable to them given Chorus vs UFB costs and the two plan prices.

Points for trying to make it hard for me to give me more of your money.

jnimmo

1097 posts

Uber Geek

#1608511 10-Aug-2016 12:17

I'll definitely take up the offer if either 2degrees let us defer the modem until the new model Fritz is available, or include a static IP for less than $10/month

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2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1610160 11-Aug-2016 15:10

@timmmay:

Anyone else gotten a billing problem with this offer? The 2degrees guy I spoke with said the new plan with the special offer and new two year contract will kick in at the end of the month, which was a few days ago. Now I get an invoice for $115 - $82.61 recurring charges, $17.39 adjustments, plus GST. Fortunately I record all calls so I have a record of it, in case there's any disagreement.

Of course I'll call 2degrees, but I just tried and gave up after ten minutes, wondered if the heavy call volume was because they messed up more than a few bills.

Hi timmmay, if you still need help on this please PM us your customer ID.

@jnimmo:

I'll definitely take up the offer if either 2degrees let us defer the modem until the new model Fritz is available, or include a static IP for less than $10/month

Static IP is $10 a month atm but remember if you're a 2degrees Pay Monthly customer you'll get a $10 discount each month on your rental. :)

Cheers

^POB

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1610162 11-Aug-2016 15:17

I called them up again and they fixed it I think, thanks.

KiwiJaz

31 posts

Geek

#1610251 11-Aug-2016 18:46

spronkey:

As an existing customer (from Snap), I had a bit of a mission of a time getting them to give me the new offer upgrading to UFB from ADSL.

The playbook?

Call 2degrees, "Press 1 for mobile, Press ...9 for Broadband" (wtf 2degrees, make it 2)
Select 'accounts' from (Sales / Tech Support / Accounts)
Hold for 12 minutes, then get disconnected. "Heavier than normal call volumes."
Call again, select 'Sales', connected after less than one minute
Transferred to accounts, connected after a couple of minutes
"You can't stay on your existing Snap plan and will have to move to a 2degrees plan for fibre"
Bla bla bla "Early termination fee" blablabla (I have ~2 months left on a 24 month Snap contract)
Got that waived, but no mention of the deal at all - just full price quoted
Told "no", then asked them to ask supervisor, after which I was told yes.
Thankfully they played ball and I didn't have to pull the "do you want 2 months of my money or 24?" card, but I can't say I've been put in a situation before where the business wasn't pretty happy to extend my contract then and there.

I didn't need a new modem (already have a 7490), the contract I was on previously was a pretty slick deal so I can't imagine it's particularly profitable to them given Chorus vs UFB costs and the two plan prices.

Points for trying to make it hard for me to give me more of your money.

I had asked to be signed up for the $59 deal too and was told they would put me on it. Called after the following billing cycle had me charged at the full amount. Was told that it would be fixed and they would get back to me.

Nobody called back and then the following month I got the bill for the full amount again.

Called again and was told that they would be applying it when I got my UFB connection (I applied for this in November 2015). They are saying that I should get the fibre upgrade in Sept (I am hoping they mean 2016!).

Interestingly, when I enter my address into other ISP's UFB availability checker website, they say UFB is not available at my address, but 2Degrees say that it is. I guess I will find out in Sept.

timmmay

20574 posts

Uber Geek

Trusted

Lifetime subscriber

#1611203 13-Aug-2016 21:19

2degreesCare:

@timmmay:

Anyone else gotten a billing problem with this offer? The 2degrees guy I spoke with said the new plan with the special offer and new two year contract will kick in at the end of the month, which was a few days ago. Now I get an invoice for $115 - $82.61 recurring charges, $17.39 adjustments, plus GST. Fortunately I record all calls so I have a record of it, in case there's any disagreement.

Of course I'll call 2degrees, but I just tried and gave up after ten minutes, wondered if the heavy call volume was because they messed up more than a few bills.

Hi timmmay, if you still need help on this please PM us your customer ID.

I've been billed the correct amount overall, but the invoices I've been sent are incorrect - they don't match what was taken out of my bank account. The payment history on the website is super confusing, lots of credits, debits, discounts, etc. When I called customer service they said they can't regenerate invoices. Can it really not be done? Is that not a requirement for IRD, to give people accurate invoices? My accountant likes it when invoices match what I'm actually charged.

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