2degrees Prepay/Pay Monthly plan required for shared data recipients

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees Prepay/Pay Monthly plan required for shared data recipients

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#3114378 10-Aug-2023 22:16

& now I see inappropriate data access / ID theft by 2Degrees staff as well?

Admittedly, I'm just seeing the headline & haven't read the posts yet, but seriously, 🤬🤬🤬

ANglEAUT

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#3114379 10-Aug-2023 22:21

michaelmurfy: ... keep using her iPad on mobile too while she is on the train etc ...

With this move, 2 Degrees just told me that I wasted $300 last month because I now have to do mobile hot spotting again, or pay even more.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

phrozenpenguin

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#3114384 10-Aug-2023 23:13

I will be impacted by this change as well.

Is there an obvious network to move to?

michaelmurfy

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#3114387 10-Aug-2023 23:37

phrozenpenguin: Is there an obvious network to move to?

Afraid not with data sharing (yet) but really hoping that One / Spark jump onto where 2degrees left off.

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Dratsab

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#3114396 11-Aug-2023 05:34

ANglEAUT: & now I see inappropriate data access / ID theft by 2Degrees staff as well?

Admittedly, I'm just seeing the headline & haven't read the posts yet, but seriously, 🤬🤬🤬

Dangerous ground to be on, posting stuff like this. There's a little thing called evidence which is required to ensure you're not venturing into libel territory.

ElectronicFerret

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#3114415 11-Aug-2023 08:20

michaelmurfy:
phrozenpenguin: Is there an obvious network to move to?

Afraid not with data sharing (yet) but really hoping that One / Spark jump onto where 2degrees left off.

For years I've specifically supported the underdog to simply get shafted without warning.
Let us know an alternative

boosacnoodle

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#3114418 11-Aug-2023 08:34

The way 2d have (not) communicated this is pretty poor but I can certainly understand why they're doing it - everyone else charges some $10/SIM/mth for a data SIM - why should it be free?

2d isn't some charity and I've never really understood why they're reverred so much on here given, at the end of the day, they are motivated by profit after all.

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rayonline

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#3114422 11-Aug-2023 08:48

boosacnoodle:
The way 2d have (not) communicated this is pretty poor but I can certainly understand why they're doing it - everyone else charges some $10/SIM/mth for a data SIM - why should it be free?

2d isn't some charity and I've never really understood why they're reverred so much on here given, at the end of the day, they are motivated by profit after all.

I totally get it for charging it communication could been better.

Who does data sims? I did some research. Spark have retired sharing plans? One or Vodafone has the leader paying 65$ then each other pays 35$ to share. Skinny has a 9$ but it also has 100 minutes which I think 2 degrees have something similar also.

michaelmurfy

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#3114427 11-Aug-2023 09:17

@boosacnoodle I totally get you but also breaking peoples sharing, not notifying them, not even coming out to say this has changed apart from a SMS to the sharer some time later and an update to their sharing page (also note the last updated date has not been changed) is really not on. They literally screwed over many of their customers and also potentially did a damaging change where many of these customers won’t know for some time why their devices stopped working. You also have no idea the type of devices too for example who knows, there may be some health monitoring devices that people are just sharing data to among the security cameras and many other IoT devices.

If they notified customers in advance then sweet but this never happened. The excuses I’ve heard such as “we sent you an email some time ago” and “you got a text” when as the account holder I have still not had a single word of communication is considered gaslighting. This is not at all on. I’m the account holder and if it were not for this thread I’d still have no idea why sharing suddenly stopped working.

And still. Not even an official PR post anywhere from them some days later… No apology, no nothing. Yes they’re a business but when you fundamentally screw over a large proportion of your customers with a silent breaking change then own up to it and stop gaslighting.

Bluntj

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#3114443 11-Aug-2023 10:25

michaelmurfy: @boosacnoodle I totally get you but also breaking peoples sharing, not notifying them, not even coming out to say this has changed apart from a SMS to the sharer some time later and an update to their sharing page (also note the last updated date has not been changed) is really not on. They literally screwed over many of their customers and also potentially did a damaging change where many of these customers won’t know for some time why their devices stopped working. You also have no idea the type of devices too for example who knows, there may be some health monitoring devices that people are just sharing data to among the security cameras and many other IoT devices.

If they notified customers in advance then sweet but this never happened. The excuses I’ve heard such as “we sent you an email some time ago” and “you got a text” when as the account holder I have still not had a single word of communication is considered gaslighting. This is not at all on. I’m the account holder and if it were not for this thread I’d still have no idea why sharing suddenly stopped working.

And still. Not even an official PR post anywhere from them some days later… No apology, no nothing. Yes they’re a business but when you fundamentally screw over a large proportion of your customers with a silent breaking change then own up to it and stop gaslighting.

Would make a good Fair Go story.

mwh

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#3114453 11-Aug-2023 10:48

The network status page now says

We know some 2degrees’ customers are experiencing difficulty in using and sharing their Mobile Data.

This impact to business customers as the behavior for consumers is the intended behavior (for now).

We’re sorry for the hassle and rest assured our technicians are working hard to fix this for you, ASAP. Again, our apologies for the inconvenience and thanks for your patience.

This is changed from what it said last night and implies something different.

I still haven't received any notice from them about this intended behaviour, even though some people apparently have done.

CamH

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#3114455 11-Aug-2023 10:48

We have about 15 shared data SIMs that we use for basic IoT tasks, like monitoring or OOB network access that just went dead yesterday. No notice, no information. Like most people, we saw the outage on 2degrees website and assumed something was broken. But nope, they've just taken away the functionality completely

If they had just said - OK, this is changing, we would have found other solutions or spoken to 2degrees about IoT connectivity. But nothing. Zero. Silence. So now I have to scramble to find a solution to cover 11 SIMs, go out and replace them all in the most annoying locations, all while having our important sites offline.

Guess it's lose-lose for everyone, cause we'll be cancelling the $550 a month in 2degrees mobile we have now and just moving it to Vodaf(one) or something. I feel sorry for the 2degrees reps who were literally using shared data as a selling point, cause it's about the only positive 2degrees mobile had over the others.

Edit: I've just been told that all the SIMs came back live yesterday about 4:30pm. So maybe for business customers, this is being rolled back.

freitasm

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#3114461 11-Aug-2023 11:09

CamH:

Edit: I've just been told that all the SIMs came back live yesterday about 4:30pm. So maybe for business customers, this is being rolled back.

Still goes to show that you should have a contingency plan, just in case your provider breaks things or changes the rules of engagement.

Dratsab

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#3114463 11-Aug-2023 11:15

CamH: Edit: I've just been told that all the SIMs came back live yesterday about 4:30pm. So maybe for business customers, this is being rolled back.

You might want to check you're not being charged casual data rates on all those sims.

belldandy99

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#3114570 11-Aug-2023 11:53

Bluntj:

michaelmurfy: @boosacnoodle I totally get you but also breaking peoples sharing, not notifying them, not even coming out to say this has changed apart from a SMS to the sharer some time later and an update to their sharing page (also note the last updated date has not been changed) is really not on. They literally screwed over many of their customers and also potentially did a damaging change where many of these customers won’t know for some time why their devices stopped working. You also have no idea the type of devices too for example who knows, there may be some health monitoring devices that people are just sharing data to among the security cameras and many other IoT devices.

If they notified customers in advance then sweet but this never happened. The excuses I’ve heard such as “we sent you an email some time ago” and “you got a text” when as the account holder I have still not had a single word of communication is considered gaslighting. This is not at all on. I’m the account holder and if it were not for this thread I’d still have no idea why sharing suddenly stopped working.

And still. Not even an official PR post anywhere from them some days later… No apology, no nothing. Yes they’re a business but when you fundamentally screw over a large proportion of your customers with a silent breaking change then own up to it and stop gaslighting.

Would make a good Fair Go story.

I actually wrote an email to them last night.

But found out it didn't send and was stuck in outbox this morning.

When I tried to muck around to try to get it to send it disappeared.

Now I am wondering if I should retype everything and resend.

Anyone want to give them a try first?

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