Orcon international performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international performance

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150 posts

Master Geek

#133503 27-May-2008 09:21

Again, for clarity - we have been open and honest about our use of this appliance (the explination has been on our website for more than 18 months), and it has been running for some time now, including a significant period of time before we were acquired by Kordia.

So this is all well and good, but when can we expect a resolution? I just want to be able to play my games again, and Orcon support continually steps around the subject. I too have transferred serveral customers to Orcon, I fear they will change to orcon+ plans and blame me!

redkea

21 posts

Geek

#133505 27-May-2008 09:23

Orcon does NOT throttle traffic! They just "manage" it.

Sounds like Orwellian Doublespeak. Smells like BS.

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#133512 27-May-2008 10:01

dan:
duncanblair: Hi guys,

We think that we have resolved most (if not all) of these issues now. However, if you are still experiencing issues with certain sites please let us know (either by posting here or lodging a fault ticket).

Duncan, is Orcon throttling BT traffic OFF peak now? In my experience in the weeks or so, the answer is Yes, preformance is nowhere near what it used to be,

Your website still says it will be restricted to Peak Hours?

This, combined with constant billing problems Orcon has been giving me for the last 3 months, is pushing a long time supporter
of Orcon away. I have transfered many customers to Orcon in the past, i hope these issues will be solved soon,

I have found the same thing, I used to be able to download torrents fine with amazing speeds.
It used to go up to about 5PM then all my connections will die and there will be pretty much no torrent downloading form 5PM till midnight.
And how come torrent well pretty much dont download at all on onpeak times, what happened to "only restricts the bandwidth to P2P applications" it doesn't resstrict it, it blocks it completely.

but as you have also said, it seems like they are blockking torrent (p2p) trafic alot of the time, way befre 5PM somewhere around 3PM now or erlyer....
Even after midnight speeds arn't as fast as they used to be.

trakman

162 posts

Master Geek

#133515 27-May-2008 10:13

I've said it before and I'll say it again, turn that Layer 7 switch off for 1 week so we can rule that out of the equation

gsty

2 posts

Wannabe Geek
Inactive user

#133526 27-May-2008 11:42

takarada:

You won't be able to connect BT during peak hours.

Recently they have started slowing downloads outside of peak hours although they don't say so.

Looking at their new plans I think they want to stop people using p2p as much as possible.

The kodia takeover has totally screwed a great ISP.

so who can tell me whats wrong with my connection then?
even i am not downloading. it got disconnected quite frequently.. and i have to restart my router to get ADSL signal again
I am sick of it !
I dont have any of these problem with IHUG before....

Zub

147 posts

Master Geek

#133547 27-May-2008 12:28

Hi gstv,

Disconnections from the internet requiring a hard reboot sounds like you might need dedicated support from Orcon tech support. Have you tried giving them a call to log a ticket? Could also be a hardware issue with router maybe? (although I understand what you mean if it worked fine on ihug)

Bittorrent concerns could be a great topic for the community to look into. If you wanted to start a new thread just about bittorrent on Orcon I'd be happy to come along and give tips on port forwarding etc, as well as participate in any testing you want to organise (downloading a linux torrent at a set time and comparing the results for example).

takarada

18 posts

Geek

#133551 27-May-2008 12:50

I think Kodia has been bad for Orcon.

First of all, all the big data cap plans have gone. This can only mean Kodia does not want nasty file sharers using their system regardless of what they pay and I pay $213/month including phone.

Second, I know my torrent performance is down. This morning at 4am downloading a popular anime with 3,000 peers I could not get above 20kps.
My firewall is set up OK, my ports are properly forwarded. A speed check shows good performance both locally and internationally.

It is hard to measure torrent performance objectively as it can vary due to many factors but as near as I can tell something is slowing my torrents down compared to a few weeks ago.

Probably Kodia believes that their traffic management software is working OK just as Xtra with golarge thought it was configured correctly. But are they really running p2p software themselves to check it? If not, how do they know it is not impacting off peak service levels? Or, given that they have removed the large plans do they care?

I know p2p costs Kodia a lot of money in communication costs but we also pay a lot for this.

I am happy that Kodia is going to build another cable, NZ is really getting screwed with the cost of international traffic.
But I wish they hadn't brought Orcon or at least had not interfered with the running of Orcon.

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TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#133596 27-May-2008 16:03

Yea I got sick of waiting days for a small 700MB torrent to finish, so thats when I discovered RS :) and haven't looked back since.

wonderferret

139 posts

Master Geek

Lifetime subscriber

#133692 27-May-2008 22:34

I can't really comment on the BT issues as I only use it once per week but there are definitly throttling issues with anything that it isn't plan http. youTube even now is just a crawl, streaming media from major bandwidth sites like the BBC is rubberbanding the audio all the time. Basically in the last 4 weeks the performance of my orcon link almost anything except webbrowing has been definitley ~~sub par.~~ crap

takarada

18 posts

Geek

#133703 27-May-2008 23:35

TechnoGuy001: Yea I got sick of waiting days for a small 700MB torrent to finish, so thats when I discovered RS :) and haven't looked back since.

You mean rapidshare? Yes, I signed up for megaupload and rapidshare and get most things that way now. It saves on bandwidth because you only download stuff not like p2p where you have to upload the same file as well.
however, there are some things only available on p2p because overseas bandwidth is cheap compared to in NZ so they would rather use p2p than pay for a premium file sharing service.

Until recently I could download at full speed on megaupload during peak hours but they found me out and slow that down as well now (fair enough)

TechnoGuy001

853 posts

Ultimate Geek

ID Verified

#133704 27-May-2008 23:43

takarada:
TechnoGuy001: Yea I got sick of waiting days for a small 700MB torrent to finish, so thats when I discovered RS :) and haven't looked back since.

You mean rapidshare? Yes, I signed up for megaupload and rapidshare and get most things that way now. It saves on bandwidth because you only download stuff not like p2p where you have to upload the same file as well.
however, there are some things only available on p2p because overseas bandwidth is cheap compared to in NZ so they would rather use p2p than pay for a premium file sharing service.

Until recently I could download at full speed on megaupload during peak hours but they found me out and slow that down as well now (fair enough)

yea it was Rapidshare.

I seem to be able to find most (99%) of my stuff from there, and I don't download much so it's not hard to satisfy my needs

duncanblair

248 posts

Master Geek

Trusted

#133743 28-May-2008 09:45

takarada:First of all, all the big data cap plans have gone. This can only mean Kodia does not want nasty file sharers using their system regardless of what they pay and I pay $213/month including phone.

You are still able to add up to 100GB to your base plan allowance. Overage charging is also now cheaper and fairer than it used to be (per 1GB instead of 5GB chunks). I do not understand how this could be taken as an indication that we don't want big data users on our network - we have essentially made it more affordable to use a lot of data.

Do you want the option to add bundles larger than 100GB? If there is genuinely a demand for 200GB or 500GB (!) data packs I am more than happy to look into providing these options.

pyronical

150 posts

Master Geek

#133744 28-May-2008 09:47

duncanblair:

takarada:First of all, all the big data cap plans have gone. This can only mean Kodia does not want nasty file sharers using their system regardless of what they pay and I pay $213/month including phone.

You are still able to add up to 100GB to your base plan allowance. Overage charging is also now cheaper and fairer than it used to be (per 1GB instead of 5GB chunks). I do not understand how this could be taken as an indication that we don't want big data users on our network - we have essentially made it more affordable to use a lot of data.
Do you want the option to add bundles larger than 100GB? If there is genuinely a demand for 200GB or 500GB (!) data packs I am more than happy to look into providing these options.

Who cares about data plans when the connection is horribly slow? One thing at a time...

takarada

18 posts

Geek

#133766 28-May-2008 10:36

duncanblair:

takarada:First of all, all the big data cap plans have gone. This can only mean Kodia does not want nasty file sharers using their system regardless of what they pay and I pay $213/month including phone.

You are still able to add up to 100GB to your base plan allowance. Overage charging is also now cheaper and fairer than it used to be (per 1GB instead of 5GB chunks). I do not understand how this could be taken as an indication that we don't want big data users on our network - we have essentially made it more affordable to use a lot of data.
Do you want the option to add bundles larger than 100GB? If there is genuinely a demand for 200GB or 500GB (!) data packs I am more than happy to look into providing these options.

http://www.orcon.net.nz/orconathome/
The largest I could see for those outside the Orcon@Home+ area is 20GB.
It does not say anything about base plan allowance or overage charging.

100GB is the most I can afford. I am a returnee from overseas and I miss having no data cap but I realize its not possible in NZ as the charges for the southern cross cable are too high.

I think what is happening with bittorrent performance is that the number of people using p2p is increasing so that the network is getting overloaded even at off peak times causing the traffic management software to cut in.
It will only get worse as more people in NZ discover p2p.

At some stage Orcon will have to buy more capacity. I realize the bean counters don't want that but I am not getting what I am paying for.

mattosaur4

40 posts

Geek

#133770 28-May-2008 10:50

To get this thread back on track and avoid it just becoming an Orcon rant this seem to be the current issues that need resolving

** Voice services like Ventrillo & TeamSpeak have been unusable for about the last 6 weeks.
(Due to latency, traffic shaping / filtering, or some other issue)

** Similar problems with lag / latency and Skype have been posted.

** People are experiencing "slower than they used to be" speeds with Torrents.
(A lot of factors are involved in Torrent downlods)

** International speeds are becoming slower during the 6-12pm time period
(If there is enough bandwidth as per previous posts, what's causing it?)

Matt

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