Gaming ping on 2degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gaming ping on 2degrees

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hio77

12999 posts

Uber Geek

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Lizard Networks

#2618009 8-Dec-2020 11:06

NickMack:

thudb:

Anyone else finding Fortnite Oceania pings are now at ~100ms whereas they were ~20ms? Is this a 2Degrees issue?

--------

tracert qosping-aws-ap-southeast-2.ol.epicgames.com

Tracing route to qosping-aws-ap-southeast-2.ol.epicgames.com [13.210.108.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC68U-9F88 [192.168.1.1]
2 2 ms 3 ms 3 ms 100.69.255.254

Trace complete.

Are you a CGNAT customer?

Looks like it. That CGNAT Network sure seems to carry a few pains.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Stasis007

85 posts

Master Geek

#2618020 8-Dec-2020 11:16

Dunno if related, but I'm struggling over here.

Tracing route to forums.3k.org [75.75.210.89]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 10 ms 7 ms 2 ms 198.18.10.218
4 2 ms 1 ms 1 ms 198.18.10.217
5 2 ms 2 ms 2 ms 173.10.69.111.static.snap.net.nz [111.69.10.173]
6 19 ms 19 ms 19 ms as23655.auckland.megaport.com [43.243.22.49]
7 19 ms 19 ms 19 ms as6939.akl.ix.nz [43.243.21.17]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

Same issue on home fibre and phone data.

NickMack

962 posts

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#2618026 8-Dec-2020 11:23

Stasis007:

Dunno if related, but I'm struggling over here.

Tracing route to forums.3k.org [75.75.210.89]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 10 ms 7 ms 2 ms 198.18.10.218
4 2 ms 1 ms 1 ms 198.18.10.217
5 2 ms 2 ms 2 ms 173.10.69.111.static.snap.net.nz [111.69.10.173]
6 19 ms 19 ms 19 ms as23655.auckland.megaport.com [43.243.22.49]
7 19 ms 19 ms 19 ms as6939.akl.ix.nz [43.243.21.17]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

Same issue on home fibre and phone data.

Responses seem to be be blocked for 2degrees customers for some reason, works fine via Voyager.

Via 2degrees

nick@thenet-rs04:~$ traceroute --resolve-hostnames forums.3k.org
traceroute to forums.3k.org (75.75.210.89), 64 hops max
1 * 202.124.98.41 (thenet.gen.nz) 1.104ms 0.758ms
2 111.69.7.12 (12.7.69.111.static.snap.net.nz) 9.756ms 20.688ms 28.027ms
3 * * *
4 62.115.175.227 (twodegrees-svc063403-ic344202.c.telia.net) 144.586ms 143 .092ms 142.918ms
5 62.115.175.226 (las-b24-link.telia.net) 144.356ms 143.471ms 144.764ms
6 62.115.118.246 (dls-b22-link.telia.net) 174.550ms 173.663ms 173.703ms
7 * * *
8 62.115.125.152 (chi-b23-link.telia.net) 198.756ms 197.720ms 197.825ms
9 62.115.141.223 (det-b1-link.telia.net) 211.309ms 209.454ms 211.489ms
10 62.115.33.225 (acdnet-ic-338293-det-b1.c.telia.net) 212.762ms 208.582ms 208.297ms
11 207.179.109.13 (gi2-1-0-subint22.router.backbone.flntmimn.acd.net) 392.707ms 319.534ms 375.777ms
12 207.179.77.178 (vlan20.switch.core.flntmimn.acd.net) 207.938ms 206.890ms 207.002ms
13 207.179.77.187 (207.179.77.187) 207.978ms 207.616ms 207.300ms
14 69.89.99.1 (vlan22.switch.core.metroix.net) 209.031ms 209.177ms 235.851ms
15 69.89.116.140 (vlan24.switch2.colo.metroix.net) 209.120ms 207.709ms 207.936ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *

Via Voyager

Tracing route to forums.3k.org [75.75.210.89]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.1.6.1
2 2 ms 2 ms 1 ms xe-0-2-0-3300.cr1.wla.vygr.net [114.23.25.42]
3 2 ms 2 ms 2 ms xe-0-0-0-0.cr1.per.vygr.net [114.23.16.252]
4 3 ms 2 ms 2 ms xe-0-0-3-0.cr2.per.vygr.net [114.23.16.251]
5 20 ms 20 ms 19 ms xe-0-1-0-0.cr1.qst.vygr.net [114.23.16.243]
6 17 ms 19 ms 24 ms et-0-0-3-0.cr2.qst.vygr.net [114.23.0.179]
7 20 ms 21 ms 21 ms static-13.75.255.49.in-addr.VOCUS.net.au [49.255.75.13]
8 146 ms 147 ms 147 ms be13.cor01.akl05.akl.nz.vocus.network [114.31.202.34]
9 145 ms 145 ms 145 ms 32.202.31.114.core.vocus.network [114.31.202.32]
10 146 ms 146 ms 145 ms be200.bdr03.lax01.ca.us.vocus.network [114.31.199.74]
11 144 ms 155 ms 144 ms hurricane-electric.as6939.any2ix.coresite.com [206.72.210.122]
12 176 ms 176 ms 176 ms 100ge9-2.core1.den1.he.net [184.105.222.114]
13 187 ms 187 ms 187 ms 100ge14-1.core1.oma1.he.net [184.105.65.162]
14 196 ms 196 ms 196 ms 100ge8-1.core1.chi1.he.net [184.105.213.1]
15 197 ms 197 ms 211 ms 100ge0-36.core2.det1.he.net [184.105.213.190]
16 197 ms 197 ms 197 ms acd-net.10gigabitethernet12-3.core1.det1.he.net [216.66.72.170]
17 206 ms 205 ms 205 ms gi0-0-0-subint24.router.backbone.247nw.acd.net [69.89.98.202]
18 205 ms 205 ms 205 ms gi2-1-0-subint22.router.backbone.flntmimn.acd.net [207.179.109.13]
19 201 ms 200 ms 200 ms gi2-0-0-subint25.router.backbone.metroix.net [207.179.109.57]
20 204 ms 204 ms 204 ms gi0-1-0-subint24.router2.backbone.metroix.net [69.89.98.177]
21 205 ms 204 ms 243 ms te2-3-subint86.switch2.core.metroix.acd.net [69.89.98.233]
22 201 ms 201 ms 201 ms vlan24.switch2.colo.metroix.net [69.89.116.140]
23 200 ms 200 ms 201 ms 75-75-210-89.static.acd.net [75.75.210.89]

Trace complete.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

962 posts

Ultimate Geek

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#2618027 8-Dec-2020 11:25

thudb:

Anyone else finding Fortnite Oceania pings are now at ~100ms whereas they were ~20ms? Is this a 2Degrees issue?

--------

tracert qosping-aws-ap-southeast-2.ol.epicgames.com

Tracing route to qosping-aws-ap-southeast-2.ol.epicgames.com [13.210.108.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AC68U-9F88 [192.168.1.1]
2 2 ms 3 ms 3 ms 100.69.255.254

Trace complete.

Looks like it. That CGNAT Network sure seems to carry a few pains.

Shouldn't be an issue, my suggestion is to call Customer Care and log a ticket for investigation - 0800 022 022.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

humandan

8 posts

Wannabe Geek

#2627404 28-Dec-2020 15:28

Any updates? Still no change for ping to SEA servers in Apex Legends. I'm hoping post Christmas & New Years this can be resolved.

Unsure if it's due to usage on my internet (which is the highest 2degrees plan you can get - so that's highly unlikely), or due to 2degrees; but a new issue has arisen recently as I also get inflated latency (230ms-300ms) to Oregon servers a lot of the time when I normally (and consistently) get around 170ms. This was my compromise due to not being able to queue any SEA servers but the ping is inconsistent and spikes far too high for a few hours so I can't do this either.

The short term fix for 2degree's routing issues to SEA is to pay for an Exitlag subscription. This is the only way I can get 130-150ms on Singapore servers in Apex.

humandan

8 posts

Wannabe Geek

#2632639 9-Jan-2021 02:54

Hi, happy new year. Now we're back into the rhythm of things - are there any updates on this issue? Unfortunately no changes so far. Hoping to hear that some progress is going to be made.

hio77

12999 posts

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Lizard Networks

#2632673 9-Jan-2021 09:39

humandan:
Hi, happy new year. Now we're back into the rhythm of things - are there any updates on this issue? Unfortunately no changes so far. Hoping to hear that some progress is going to be made.

Highly suspect brownout will still be on till next week for 2d

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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Linux

11428 posts

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#2632675 9-Jan-2021 09:57

hio77:
humandan:
Hi, happy new year. Now we're back into the rhythm of things - are there any updates on this issue? Unfortunately no changes so far. Hoping to hear that some progress is going to be made.

Highly suspect brownout will still be on till next week for 2d

100% correct I reckon to 18th

NickMack

962 posts

Ultimate Geek

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#2639403 21-Jan-2021 09:01

Hi All,

Looks like someone at 2degrees may have worked some peering magic with upstream, I see a drop in latency to Apex Legions in Singapore from ~3am this morning -https://smokeping.thenet.gen.nz/smokeping/smokeping.cgi?target=gaming.apexlegends01

U:\>tracert 72.5.161.228

Tracing route to 72.5.161.228 over a maximum of 30 hops

1 1 ms <1 ms <1 ms thenet01.thenet.gen.nz [192.168.0.1]
2 3 ms 4 ms 4 ms 12.7.69.111.static.snap.net.nz [111.69.7.12]
3 * * * Request timed out.
4 43 ms 43 ms 42 ms ip4.gtt.net [67.199.137.170]
5 41 ms 43 ms 43 ms ip4.gtt.net [67.199.137.169]
6 159 ms 142 ms 141 ms 89.149.131.10
7 173 ms 173 ms 174 ms as4637.sin10.ip4.gtt.net [183.182.80.170]
8 173 ms 173 ms 174 ms unknown.telstraglobal.net [202.126.191.170]
9 289 ms 289 ms 288 ms border1.xe-1-0-1.bbnet2.sin001.pnap.net [202.58.8.72]
10 289 ms 290 ms 290 ms edge1.ae1-edgenet.sin003.pnap.net [202.58.9.14]
11 288 ms 288 ms 287 ms 202.58.10.198
12 286 ms 287 ms 288 ms 72.5.161.228

Trace complete.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

humandan

8 posts

Wannabe Geek

#2640215 22-Jan-2021 18:26

Overall ping is much improved for Singapore. Just now had a match at 180ms which is a little higher than I was expecting but far better than 300. Right after and as of writing, was pinging 250ms. I did a tracert today at about 12am and was reporting 160ms. Regardless, it's much more consistent yet somewhat high, but much better than before. Unfortunately I will still have to use exitlag so to avoid inconsistencies that can screw over a match.

yitz

2080 posts

Uber Geek

#2640355 22-Jan-2021 21:42

The Apex Singapore server (72.5.161.228) is hosted behind a provider called Internap who (if I'm not mistaken) developed a routing system that selects paths based on real world packet loss and other metrics over and above standard BGP. This could explain why routes and the resulting latency seem to change based on time of day.

You can query their paths through their marketing site: https://www.inap.com/network/performance-ip/demo/
Using this tool it seems depending on time of day they select one of these paths back from Singapore to 2degrees in NZ and since they are so geographically diverse results in large latency swings. Anyway here is output (I have added reverse DNS and location details):

Carrier 1
132.428 ms
AS Distance: 3
Hop Latency IP ASN
1 1.123 ms 202.126.191.169 α unknown.telstraglobal.net
2 3.435 ms 202.84.225.237 α i-94.sgcn-core01.telstraglobal.net
3 37.240 ms 202.84.143.177 α i-0-4-1-4.hkth-core01.bx.telstraglobal.net
4 37.240 ms 202.84.143.177 α i-0-4-1-4.hkth-core01.bx.telstraglobal.net
5 30.948 ms 202.84.173.22 α i-0-5-0-5.hkth12.telstraglobal.net
6 32.148 ms 183.182.80.121 β xe-7-3-3.cr1-hkg1.ip4.gtt.net
7 148.560 ms 141.136.106.1 β xe-3-3-0.cr1-syd1.ip4.gtt.net
8 132.428 ms 67.199.137.170 γ ip4.gtt.net (2degrees Sydney)

Carrier 2
266.649 ms
AS Distance: 3
Hop Latency IP ASN
1 0.589 ms 120.29.215.45 δ ix-xe-4-1-0-3-0.tcore1.svq-singapore.as6453.net
2 157.034 ms 180.87.98.9 δ if-ae-7-2.thar1.svq-singapore.as6453.net
3 147.323 ms 180.87.98.38 δ if-ae-11-2.tcore1.svw-singapore.as6453.net
4 157.062 ms 80.231.153.49 δ if-ae-11-2.tcore1.pvu-paris.as6453.net
5 159.385 ms 80.231.153.202 δ
6 240.629 ms 213.200.124.178 β ae6.cr7-lax2.ip4.gtt.net
7 266.649 ms 209.120.165.10 ε ip4.gtt.net (2degrees Los Angeles)

Carrier 3
248.349 ms
AS Distance: 3

Hop Latency IP ASN
1 0.329 ms 203.208.177.9 ζ SingTel 7473
2 0.809 ms 203.208.152.82 η SingTel 7473
3 182.301 ms 203.208.158.126 η SingTel 7473
4 179.805 ms 62.115.8.200 θ palo-b1-link.telia.net
5 175.607 ms 62.115.115.217 θ sjo-b21-link.ip.twelve99.net
6 241.838 ms 62.115.175.225 θ TWODEGREES-svc063402-ic344201.c.telia.net (2degrees Los Angeles)
7 248.349 ms 103.66.124.x ι x.124.66.103.static.2degrees.nz

SheepNZ

6 posts

Wannabe Geek

#2686332 4-Apr-2021 15:46

I have the exact same issue as OP regarding the Hong Kong World of Tanks server. It has always been like this for me but my friends on other ISP get much lower ping. Would love an update on whether this is in the road map to be fixed. Otherwise I might consider swapping to someone else sadly.

NickMack

962 posts

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#2686347 4-Apr-2021 17:15

SheepNZ:

I have the exact same issue as OP regarding the Hong Kong World of Tanks server. It has always been like this for me but my friends on other ISP get much lower ping. Would love an update on whether this is in the road map to be fixed. Otherwise I might consider swapping to someone else sadly.

Have you raised a ticket with 2degrees? What is the IP address/fqdn of the service so 2degrees can investigate if they can do anything to assist with peering/transit providers?

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

962 posts

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#2686349 4-Apr-2021 17:18

NickMack:

SheepNZ:

I have the exact same issue as OP regarding the Hong Kong World of Tanks server. It has always been like this for me but my friends on other ISP get much lower ping. Would love an update on whether this is in the road map to be fixed. Otherwise I might consider swapping to someone else sadly.

Have you raised a ticket with 2degrees? What is the IP address/fqdn of the service so 2degrees can investigate if they can do anything to assist with peering/transit providers?

Nick

Here's my tracking latency for WOT in Singapore for the last 3 or so months - https://smokeping.thenet.gen.nz/smokeping/smokeping.cgi?target=gaming.wot01

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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