Gaming ping on 2degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gaming ping on 2degrees

gingeralenz

46 posts

Geek

#270180 27-Apr-2020 12:22

I play World of Tanks, and sometimes need to connect to a game server in Asia. My friend on spark NZ gets 100ms ping while I get 350-400ms ping on 2degrees. Any idea why? I have the full speed fibre plan. Quite like 2degrees would be a shame to move ISP because of that.

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132 posts

Master Geek
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#2472030 27-Apr-2020 12:25

Are you connected to your router via Ethernet or wifi?

gingeralenz

46 posts

Geek

#2472031 27-Apr-2020 12:26

Ethernet cable. Thanks

Jase2985

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#2472033 27-Apr-2020 12:31

what ip is it testing to?

where are your trace routes and pings to back up your issue?

you need to do some basic fault finding yourself and see if you can attribute it to something

could just be poor routing, or if could be something else

yitz

2074 posts

Uber Geek

#2472040 27-Apr-2020 12:52

Relevant hosts may be

wotasia2.login.wargaming.net
wotasia3.login.wargaming.net

hio77

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Lizard Networks

#2472042 27-Apr-2020 12:54

World of Tanks asia servers are in Singapore.

you will likely find this comes down to choose of upstream providers.

There is a very limited (and often faulty) cable that goes from aus to SG that is generally the 'best route' latency wise.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

gingeralenz

46 posts

Geek

#2472044 27-Apr-2020 12:58

I found this info server is in Hong Kong (there is no more singapore server) ip address is 92.223.52.47. Usually when i'm in-game the ping says 350-400ms.

My connection

7 131 ms 126 ms 126 ms las-b24-link.telia.net [62.115.175.226]
8 162 ms 162 ms 162 ms palo-b22-link.telia.net [62.115.119.90]
9 163 ms 160 ms 159 ms sjo-b21-link.telia.net [62.115.115.217]
10 303 ms 304 ms 304 ms las-b21-link.telia.net [62.115.116.41]
11 250 ms 251 ms 251 ms tky-b1-link.telia.net [62.115.142.129]
12 303 ms 304 ms 308 ms hnk-b2-link.telia.net [62.115.143.60]
13 320 ms 318 ms 318 ms hnk-b1-link.telia.net [62.115.115.137]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

My friends

5 149 ms 151 ms 149 ms be11.cor01.alb01.akl.nz.vocus.network [114.31.202.48]
6 149 ms 149 ms 150 ms be201.cor01.syd11.nsw.vocus.network [114.31.202.53]
7 149 ms 151 ms 152 ms be-102.bdr02.hkg01.hkg.vocus.net [119.161.84.35]
8 150 ms 146 ms 147 ms 199524.hkg.equinix.com [36.255.56.162]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * *

yitz

2074 posts

Uber Geek

#2472046 27-Apr-2020 13:05

Yeah the routing seems a bit funky on the way back too:

via AS58453 China Mobile International Limited ??

https://lg.gcore.lu/

I'm guessing there's a config issue with some peering or they have new owners lol

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Linux

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#2472085 27-Apr-2020 14:16

A ping is not true reflection of the actual real world latency

Lias

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#2472113 27-Apr-2020 15:09

Linux: A ping is not true reflection of the actual real world latency

Maybe technically correct from a Telco perspective, but the reality is customers, especially gamers, rely on it to test latency.

Also, something is clearly rotten in the state of denmark if any traffic to HK is going via NZ -> California -> Tokyo -> HK, which both the level of latency and his trace route appear to show.

Hopefully @nickmack can get it looked into and resolved for OP.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

NickMack

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#2472265 27-Apr-2020 18:09

Lias:

Linux: A ping is not true reflection of the actual real world latency

Maybe technically correct from a Telco perspective, but the reality is customers, especially gamers, rely on it to test latency.

Also, something is clearly rotten in the state of denmark if any traffic to HK is going via NZ -> California -> Tokyo -> HK, which both the level of latency and his trace route appear to show.

Hopefully @nickmack can get it looked into and resolved for OP.

Hi Lias, All;

We have routed to the Asia via US for a number of years, Transit via Australia to Singapore is hideously expensive, it's not currently on our roadmap. We do look at this regularly and re-evaluate where we spend our investment - the reality is that a lot of services that were located / available in Singapore via services like AWS/Azure are now available in Australia, for services that dont use large CDN's and are limited to a geographic location, this may well be an issue. There are other threads on GZ on this topic - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=250934&page_no=2, https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=251670.

Also worth noting that ICMP traffic is de-prioritised and while it's a measure, it's not entirely useful. See - A Practical Guide to (Correctly) - Troubleshooting with Traceroute & ICMP (ping)

I will have the team investigate if we can optimise in anyway, I can see from our smokeping monitoring (we monitor World of Tanks in Singapore already) that traffic behaviour has changed since early Saturday morning, this maybe due to an upstream change.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

KiwiSurfer

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#2472435 27-Apr-2020 21:44

For what's its worth this is a traceroute from a Slingshot UFB connection in Auckland:

traceroute: Warning: wotasia2.login.wargaming.net has multiple addresses; using 92.223.52.64
traceroute to wotasia2.login.wargaming.net (92.223.52.64), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 9.815 ms 3.714 ms 4.757 ms
2 * * *
3 * * *
4 ae9-20.cpcak-mdr-r1.vocus.co.nz (101.98.5.22) 9.928 ms 8.997 ms 10.874 ms
5 be-101.bdr02.akl05.akl.vocus.net.nz (175.45.102.233) 12.895 ms 13.365 ms 14.846 ms
6 be10.cor01.akl05.akl.nz.vocus.network (114.31.202.100) 140.076 ms 142.969 ms 143.995 ms
7 be202.cor01.syd11.nsw.vocus.network (114.31.202.55) 144.698 ms 151.336 ms 144.919 ms
8 be-102.bdr02.hkg01.hkg.vocus.net (119.161.84.35) 141.436 ms 147.996 ms 150.051 ms
9 199524.hkg.equinix.com (36.255.56.162) 226.726 ms 225.172 ms 204.319 ms
10 * * *

Vocus seems to route via Australia. Vocus is the network underlying the Slingshot and Orcon brands.

Looking at your friend's trace above it seems they're also with Vocus (and not Spark as you mentioned earlier)? Unless that was a different friend.

NickMack

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#2472978 28-Apr-2020 19:17

Update - This is still under investigation, we are working with the content owner to see if they can offer some alternative options.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

NickMack

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#2474499 1-May-2020 11:36

Update - An upstream provider of ours has changed a peering arrangement which is caused the increase in latency to Asia. We are investigating options around this, as previously mentioned, Routing to Asia via Transit Australia to Singapore is hideously expensive especially as most content is in AWS/Azure or CDNs accessible in Australia - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=270180&page_no=1#2472265.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

yitz

2074 posts

Uber Geek

#2474520 1-May-2020 12:15

The wotasia2 game servers are in Hong Kong, moved from Singapore a year or so ago...

Stacy88

84 posts

Master Geek

#2515352 30-Jun-2020 21:32

Hi there,

My boyfriend and I have been getting high ping when gaming and was wondering if anyone else is getting high ping when gaming? My league ping has suddenly gone from 40 to around 70-80. Are there any weird routing issues with 2Degrees end? Hopefully it fixes itself soon.

P.S. I've checked all my connections and made sure everything is plugged in tight and also done the usual trouble-shootings. Using ethernet too :D .

Games tried: League of legends, CSGO, Apex Legends, TF2, POE. PUBG, VRCHAT

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