2degrees router has blocked some work websites for me!! (Teams/onedrive/sharepoint/work intranet)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees router has blocked some work websites for me!! (Teams/onedrive/sharepoint/work intranet)

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Linux

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#3124299 6-Sep-2023 22:47

@DimitryD factory reset router to factory and then try update again

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#3124556 7-Sep-2023 13:21

Linux:

@DimitryD factory reset router to factory and then try update again

@Linux

Ok - reset my modem to factory settings, installed the new update through the 192.168.178.1 site, tested, all worked fine for about 5 mins (except the work homepage - hosted in MS Azure). This was about 5 mins ago. Now it has reverted back to same sites not working again (e.g Tableau gives the same error re Microsoft)?!?!?! So weird.

Any thoughts?

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#3124559 7-Sep-2023 13:37

Get 2degrees to allocate you a static ipv4 address and see if that helps!

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#3124565 7-Sep-2023 13:45

@Linux we have previously tried that with 2degrees and it did nothing. Do you reckon there's a chance I will experience different results now that I'm on v7.57?

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#3124614 7-Sep-2023 14:00

It improved my home Fibre connection but 7.57 was only meant to be a vulnerability patch so I really have no idea now

Try the static IP again I guess

MadEngineer

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#3124655 7-Sep-2023 15:32

DimitryD:
Linux:

@DimitryD factory reset router to factory and then try update again

@Linux

Ok - reset my modem to factory settings, installed the new update through the 192.168.178.1 site, tested, all worked fine for about 5 mins (except the work homepage - hosted in MS Azure). This was about 5 mins ago. Now it has reverted back to same sites not working again (e.g Tableau gives the same error re Microsoft)?!?!?! So weird.

Any thoughts?

Run through my test on the previous page.

You're not on Atlantis anymore, Duncan Idaho.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

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#3124828 7-Sep-2023 22:29

MadEngineer:

Run through my test on the previous page.

@MadEngineer right now onedrive and teams are working, and so is the work intranet. The only thing I can see not working is the Tableau connection to Microsoft (which works on any other internet connection). It refers to a website which, if I just load on Edge, works fine. Is there any way to test this issue?

Otherwise, I'll wait for the problem to pop up again (it intermittently does) and I'll follow your instructions then. Thanks.

DimitryD

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#3126868 13-Sep-2023 09:22

Resolved (at least for me).

I've received a new router (Orbi) from 2degrees (who have been fantastic to deal with throughout) and this seems to have solved all my issues.

A little anti-climatic at the end for my situation and not exactly clear yet what had caused the issue in the first place but so be it. If anyone is still experiencing the issue, I know the root cause is still being looked at.

I will be staying with 2degrees as a happy customer.

MadEngineer

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#3127281 13-Sep-2023 17:47

Did you have to pay for the replacement router out of interest?

You're not on Atlantis anymore, Duncan Idaho.

DimitryD

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#3127634 14-Sep-2023 11:16

MadEngineer:
Did you have to pay for the replacement router out of interest?

I did not.

freitasm

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#3137849 2-Oct-2023 16:17

People, am I going to have to block more people from this discussion? The topic is 2degrees, not One NZ. @xor is welcome to create a new topic in the One NZ subtopic and then people can try to figure out what's going on.

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#3137856 2-Oct-2023 16:22

Since the OP's problem seems to be solved by replacing the router, I have removed all off-topic replies, and I am locking this thread.

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