Is anyone else on the AYCE plan experiencing this?Is

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PaulZA

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Topic # 103120 30-May-2012 20:32

Hi

I have absolutely had enough of this, is anyone else having the same problem?

Pings on google in the evening skyrocket from 37ms during to the day to sometimes over 600ms in the evening.

NZherald website is usually 16, I'm now getting over 100ms and some requests are timing out.

It's the same story most evenings. However in the day the problem usually clears

I am quite a heavy streamer, and in the day I can usually stream stuff in from almost anywhere in the world without a problem during the day.

However in the evenings not only can't I stream, however my HTTP browsing is slower almost unusable on some occasions.

It has occurred to me that NZ people protest and complain about certain issues such as Climate Change, Fruit Fly, Painted apple moth etc, however when it comes to other things such as the quality of our broadband and other infrastructure issues, the majority of people in NZ are just happy to keep quiet about it, and in reality we should be standing up and demanding better quality service. I know people are going to mention FTTH, and recently being upgraded with ADSL2+ etc, but I feel that if the government didn't fund it and National didn't make the election promise for UFB nothing would have happened, and people would have been quite happy having ADSL1, and data caps etc.

In places such as the USA, and US etc ISPs wouldn't be able to operate the way Slingshot does, with all the downtime, and high pings etc. I would just imagine if this was the USA, all the penalties they would face.

Sorry about the rant but I am really fed up of this, and I know people will suggest changing ISPs, but really in between the downtimes, and High pings in the evenings the speed and performance can be quite good. Plus Slingshot is one of the only ISPs that I know of that offers a reasonable uncapped service. (I've heard nothing but complaints about worldnet)

Here's a photo of the high pings.

Want to see even higher check out my previous post yesterday (Google pings were going at over 600ms)

Ping to Google

Ping to NZherald

I hope that Someone from Slingshot can sort this out.

Apart from replacing my modem (I have attached a spare one same problem)

So I'm assuming it must be Slingshot.

Thanks

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805 posts

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Reply # 632882 30-May-2012 20:38

Yes I am experiencing the same. In fact the pictures in your post are loading like dial up as I write this. It has only been happening the past week or so though.

I am on the same plan.

mattRSK

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Reply # 632892 30-May-2012 20:49

To google for your viewing pleasure.

mattRSK

805 posts

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Reply # 632905 30-May-2012 21:05

Youtube

JoeM

44 posts

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Reply # 633041 31-May-2012 07:48

Hi Guys.

We can look into these issues for you but we need more info that this,

Some good things to start with are:

- Physical location.
- Personal Network setup (i.e modem brands, how may pc's connected, wireless or cabled etc, etc.)
- Times of day issue is present.
- A discription of the issues i.e 'Browsing to international sites is slow' or 'FTP transfer is slow' etc.

Then PM Ben (Slingshot) or myself with your Account number or Phone number so we can check your physical connection / Line profiles etc.

Cheers.

Joe M.
Slingshot Technical Centre Manager

PaulZA

311 posts

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Reply # 633071 31-May-2012 08:34

Hi there Joe, Physical location is in Henderson Valley, Auckland using a fairly unknown modem brand. It's called a Tenda model number W150d. We usually have 2 computers plus a Playstation 3 running Over wireless. However the PS3 isn't used much. Time of the day, usually in the evenings on Tuesday night it went down just after 5:30 and it appeared to correct itself by 8pm. Yesterday it started when I got back around 7, and it came right around 9pm. I changed modems to a Linksys WAG54G2, and I still get the same problem. If you want my Account number or phone number just let me know. If you did a line profile test now I'm sure you wouldn't get anything as everything appears to be working the way it should. (No high pings or anything.

Thanks

JoeM

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Reply # 633073 31-May-2012 08:39

PaulZA: Hi there Joe, Physical location is in Henderson Valley, Auckland using a fairly unknown modem brand. It's called a Tenda model number W150d. We usually have 2 computers plus a Playstation 3 running Over wireless. However the PS3 isn't used much. Time of the day, usually in the evenings on Tuesday night it went down just after 5:30 and it appeared to correct itself by 8pm. Yesterday it started when I got back around 7, and it came right around 9pm. I changed modems to a Linksys WAG54G2, and I still get the same problem. If you want my Account number or phone number just let me know. If you did a line profile test now I'm sure you wouldn't get anything as everything appears to be working the way it should. (No high pings or anything.

Thanks

Hey PaulZA,

Thanks for that.

I still have your account details from last time so Ill run a 24hr analyser on your line and see what comes up over night.

Cheers,
Joe.

Joe M.
Slingshot Technical Centre Manager

JoeM

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Reply # 633076 31-May-2012 08:42

Also, I just had a look and it seems that in the evenings you are getting quite alot of disconnections.

Ive seen this sort of thing before related to power in the house (As the lights came on they affected the phone cables) The line analyser should help us figure that sort of thing out as it will show an increase of noise at the time the issue starts.

Will let you know tomorrow what I find.

Joe M.
Slingshot Technical Centre Manager

tripp

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Reply # 633190 31-May-2012 10:37

JoeM: Also, I just had a look and it seems that in the evenings you are getting quite alot of disconnections.

Ive seen this sort of thing before related to power in the house (As the lights came on they affected the phone cables) The line analyser should help us figure that sort of thing out as it will show an increase of noise at the time the issue starts.

Will let you know tomorrow what I find.

PaulZA ask slingshot to send you out some candles :)
Internet by candle light, so romantic

JoeM

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Geek

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Reply # 633193 31-May-2012 10:40

mrtoken:
JoeM: Also, I just had a look and it seems that in the evenings you are getting quite alot of disconnections.

Ive seen this sort of thing before related to power in the house (As the lights came on they affected the phone cables) The line analyser should help us figure that sort of thing out as it will show an increase of noise at the time the issue starts.

Will let you know tomorrow what I find.

PaulZA ask slingshot to send you out some candles :)
Internet by candle light, so romantic

Dont need candles aye, A tech just needs to move a cable normally...

Joe M.
Slingshot Technical Centre Manager

NonprayingMantis

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Reply # 633200 31-May-2012 10:48

....

It has occurred to me that NZ people protest and complain about certain issues such as Climate Change, Fruit Fly, Painted apple moth etc, however when it comes to other things such as the quality of our broadband and other infrastructure issues, the majority of people in NZ are just happy to keep quiet about it, and in reality we should be standing up and demanding better quality service. I know people are going to mention FTTH, and recently being upgraded with ADSL2+ etc, but I feel that if the government didn't fund it and National didn't make the election promise for UFB nothing would have happened, and people would have been quite happy having ADSL1, and data caps etc.

In places such as the USA, and US etc ISPs wouldn't be able to operate the way Slingshot does, with all the downtime, and high pings etc. I would just imagine if this was the USA, all the penalties they would face.

The ADSL2+ upgrade wasn't funded by the government, neither was cabinetisation.

worm9100

70 posts

Master Geek

Reply # 633211 31-May-2012 10:55

Ive had nothing but smooth sailing on AYCE since connected a week ago after fixing a small issue with my line where my sky box needed a filter. what area are you guys in ? its possible your just connected to an over subscribed exchange full of AYCE users.

tripp

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Reply # 633215 31-May-2012 10:58

JoeM:
mrtoken:
JoeM: Also, I just had a look and it seems that in the evenings you are getting quite alot of disconnections.

Ive seen this sort of thing before related to power in the house (As the lights came on they affected the phone cables) The line analyser should help us figure that sort of thing out as it will show an increase of noise at the time the issue starts.

Will let you know tomorrow what I find.

PaulZA ask slingshot to send you out some candles :)
Internet by candle light, so romantic

Dont need candles aye, A tech just needs to move a cable normally...

Just no fun anymore Joe :P

Ragnor

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Reply # 633251 31-May-2012 11:37

PaulZA:

I know people will suggest changing ISPs, but really in between the downtimes, and High pings in the evenings the speed and performance can be quite good. Plus Slingshot is one of the only ISPs that I know of that offers a reasonable uncapped service. (I've heard nothing but complaints about worldnet)

Changing provider is how consumer's hold service providers to account for poor service.

If you have been through troubleshooting with the ISP help desk and you are still not happy with the service being provided then change ISP.

Maxnet and Compass also offer un-metered plans.

However generally un-metered plans will always be oversubscribed and have higher contention/congestion than capped plans. ISP's like Orcon and Snap are offering quite large caps options for reasonable prices now.

zaf

10 posts

Wannabe Geek

Reply # 633606 31-May-2012 18:39

Ragnor:
Changing provider is how consumer's hold service providers to account for poor service.

If you have been through troubleshooting with the ISP help desk and you are still not happy with the service being provided then change ISP.

Its important though to go through any/all faults process you can, because if the problem turns out to be your line, your wiring, or your modem, then you can change ISPs all you like, it won't fix anything.

PaulZA

311 posts

Ultimate Geek
+1 received by user: 11

Reply # 633646 31-May-2012 19:40

Another evening same problem. Might add that this won't be the problem but could it be a contributing factor our Telephone outlet stopped working, so we had our line filter directly joined to the Yellow and black wires coming out the wall. If that is the contributing factor then I will persuade a family member to go out to Mitre 10 and pick up a replacement wall outlet. (That was supposed to be a temporary fix, however since doing that Line stats have since increased, so haven't bothered)

Joe would be quite interesting to see the line stats, and the cause for this problem is.

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