can only send email via my phone when connected to home WIFI

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › can only send email via my phone when connected to home WIFI

skuzzb

66 posts

Master Geek

#114864 5-Mar-2013 19:40

i have a samsung galaxy ace 2 and cant send emails although i can receive them,when i try to send a email it comes up with "connection error",when i get home to wifi it will send the email then,i also have a gmail account and have no trouble sending emails through that account,has anybody got some ideas?
thanks

johnr

19282 posts

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Inactive user

#775205 5-Mar-2013 19:51

You are trying to relay email thru a smtp server from another provider (mobile carrier)

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skuzzb

66 posts

Master Geek

#775208 5-Mar-2013 19:57

so what do i need to do to solve this issue?
thanks

freitasm

BDFL - Memuneh
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Lifetime subscriber

#775212 5-Mar-2013 19:59

If you are using Slingshot servers you have to find out what are the secure connections (if any) and use that. Or use a third party email (such as Outlook.com, GMail, etc).

My technology disclosure

SATTV

1626 posts

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#775213 5-Mar-2013 19:59

Who is your email provider?
Who is your mobile phone carrier?

I know enough to be dangerous

Pinkfish

49 posts

Geek

#775214 5-Mar-2013 20:00

You could try the following, which should authenticate you onto the smtp server:

smtp server: smtp.slingshot.co.nz
port: 587
security type:SSL (accept all certs)
Require sign in:YES
Username:<your username>
Password:<your password>

Not sure if it will work, but it's worth a try.

johnr

19282 posts

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Inactive user

#775215 5-Mar-2013 20:01

learn about smtp authentication and check if slingshot support it

SATTV

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#775216 5-Mar-2013 20:02

Opps
What freitasm said.
Try port 587 for SMTP

I know enough to be dangerous

skuzzb

66 posts

Master Geek

#775234 5-Mar-2013 20:19

im with slingshot for internet and my phone is with telecom

Slingshot

1004 posts

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Slingshot

#775242 5-Mar-2013 20:27

Hi skuzzb,

PinkFish is right! Here are our POP3/SMTP settings:

POP3:

Incoming mail server: pop3.slingshot.co.nz
Port: 110 or SSL Port: 995
Outgoing mail server: smtp.slingshot.co.nz
Port: 25 or SSL Port: 587

We have similar settings for IMAP too:

IMAP:

Incoming mail server: imap.slingshot.co.nz
Port: 143 or SSL Port: 993
Outgoing mail server: smtp.slingshot.co.nz
Port: 25 or SSL Port: 587

You can also try using the outgoing server of your mobile carrier when you are outside of home if the above does not work. Make sure you enter their username and password for the outgoing server for your mobile carrier though.

The help desk is always available if you need help on the go too!

Kind regards,
David

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Linuxluver

5828 posts

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#775261 5-Mar-2013 20:49

SATTV: Who is your email provider?
Who is your mobile phone carrier?

It's a shame you had to ask..... :-/

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

tmadden

97 posts

Master Geek

#782937 17-Mar-2013 15:00

I wish I had have found this an hour ago. I couldn't get an email to send from my tablet despite having a few in the Sent box and it was driving me nuts. I have Slingshot broadband and mobile but they use different SMTP security types and ports. Turns out the ones I had sent previously must've been while I was wifi tethered to my mobile phone so I couldn't send via the home wifi network. Is there a specific reason why they're different configurations and totally incompatible with each other? Not a huge deal but annoying none the less.

I should point out that I only worked it out by opening Thunderbird on my PC and looking at the account settings and realising what the issue was from there.

hamish225

1418 posts

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#783027 17-Mar-2013 17:14

i think slingshot are blocking connections from outside their network, i can't log into webmail unless im on a slingshot connection either.

*Insert big spe*dtest result here*

tmadden

97 posts

Master Geek

#783039 17-Mar-2013 17:32

I'd be very surprised if that was the case. If you went overseas you wouldn't be able to use your email.

hamish225

1418 posts

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#783240 18-Mar-2013 08:55

tmadden: I'd be very surprised if that was the case. If you went overseas you wouldn't be able to use your email.

no seriously, i tried to get onto my webmail from CPIT's internet connection and i get a message saying access denied, i believe their connection is provided by telstra clear.

I also tried on my nana's telecom connection and got the same message.

I asked them about this on twitter aaaaaaages ago and they said they'd fix it 'soon'

*Insert big spe*dtest result here*

Slingshot

1004 posts

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Slingshot

#783255 18-Mar-2013 09:19

Hi Hamish225,

You can not currently log into webmail via www.slingshot.co.nz away from a Slingshot connection while security upgrades take place.

However, you can log into your webmail from any location world wide at http://webmail.slingshot.co.nz

Slignshot have already made a significant security upgrade by adding CAPTCHA to all our login portals. This means if you enter your password incorrectly you will be required to type letters from an image to proceed.

I hope this helps to resolve your issue.

Best Regards,

Jacob Harris

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ