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Topic # 115372 23-Mar-2013 19:40
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Hi there,

I have been a loyal customer for over 5 years usually had excellent broadband, until recently 21st I changed over to Slingshots Better Network to save a few pennies...

Then the timeouts started happening pages I usually surfed on Slingshot Broadband just timesout my sppedtest is shocking...
my test

Rung up Slingshot customer service twice I did modem factory rest n modem isolation test still same... I tech savvy but she saying its modem prob...Two days I'm trying to fix so bit lost...Second call she said had to speak to supervisor as she said lots of people called with same problems...

I know it aint my end any advice anyone???

Modem Stats at mo looks fine...
ADSL   TypeInterleave Path   
Status
Show Time
                              Downstream          Upstream   
Data Rate (kbps)          
17718                   788   
Noise Margin (dB)           
12.0                  12.2   
Attenuation (dB)               
0.0                   1.3   
Output power(dbm)        
13.6                  12.2


Thanks in advance...




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  Reply # 786031 23-Mar-2013 19:40
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 786038 23-Mar-2013 19:45
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Change back to what you were on before then, Not rocket science

You want to pay less and have same performance lol

I would say you were connected to a wholesale cabinet before and now connected to the exchange which is further away and now have midpoint injection on the line

 
 
 
 


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Master Geek
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  Reply # 786041 23-Mar-2013 19:53
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johnr: Change back to what you were on before then, Not rocket science

You want to pay less and have same performance lol

I would say you were connected to a wholesale cabinet before and now connected to the exchange which is further away and now have midpoint injection on the line


Im on same broadband plan I just went to their Better Network to get the phone addons, speeds should'nt be any different re exact same broadband plan...



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  Reply # 786042 23-Mar-2013 19:54
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As above please read again

BDFL - Memuneh
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  Reply # 786044 23-Mar-2013 19:55
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daunjan:
johnr: Change back to what you were on before then, Not rocket science

You want to pay less and have same performance lol

I would say you were connected to a wholesale cabinet before and now connected to the exchange which is further away and now have midpoint injection on the line


Im on same broadband plan I just went to their Better Network to get the phone addons, speeds should'nt be any different re exact same broadband plan...




Read the links posted by PeterReader. If you are on a cabinet and then change plans and get connected to their gear on the exchange then it's a different physical connection, it doesn't matter the plan. If that's the case it's midspan injection.

Obviously we won't know until you reply with answers to questions PeterReader posted before.





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  Reply # 786054 23-Mar-2013 20:17
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12dB noise margin indicates you are still probably on a Chorus ISAM



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Master Geek
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  Reply # 786069 23-Mar-2013 21:30
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I checked all the steps I figured out they had placed me on 20gb plan instead of my Unlimited during the transition so prob solved...Slight mistake but customer service have been realy accomadating thanks Tech guy...

Thanks everyone for the help...

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