Start of this month I get round to chasing the issue; they tell me, "sure we can do this, but we need to change from your work platinum connection to Genius"
I agree, and set the date for the 19th of this month. On the appointed day, we plug in the Genius router and drop to a sync rate of around 322 kbps. I work from home for a major IT vendor, I live on Lync, remote desktop and video chat. I'm pretty much out of action.
Days come and days go; I have four visits from Chorus engineers, I get moved to another cabinet port. Still the same. Chorus determine that the line is good. After a firmware upgrade, Orcon finally agree to send me out a replacement router(with the old firmware). Which I get tonight. Performance is still the same. Sync rate 322 kpbs.
Previously, I'd asked Orcon about using another router (the old orcon home hub) instead for testing. They assure me, "No, no, that can't be done. Genius works on port based authentication. It needs to be the model we suppiled you"
Tonight I decide to test out if this is actually true. I export the config file, decode the base64 password and set up the old router. Perfect 14MB/s connection.
I'm staggered at how bad Orcon are here; I'm struggling for words. I've wasted in excess of 10 hours on the phone with them, I've been unproductive for a week and everythign they've told me has either been wrong or a lie.
I have 3 questions I hope someone can help me with.
1. Has anyone ever heard of these issues with genius before ?
2. I can't get my VOIP to Sync. The router reports
"Mar 26 18:48:59 War <EVENT> cma: 011-00-00 SIPRegistration::handle401 already responded to AuthenticationRequest for user 95XXXXXX."
I've decoded my password and set my Sip domain, proxy server and register as sip1.orcon.net.nz. I set my authorization user name as it appeared on the genius unit ? What have I got wrong ?
3. What level of compensation would be appropriate here ?