Orcon on Fairgo tonight

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon on Fairgo tonight

JeremyNzl

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#116741 8-May-2013 17:11

As per subject.

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#813827 8-May-2013 17:21

I guessed it was them, even though they didn't name them in the advert.

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JeremyNzl

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#813828 8-May-2013 17:23

I saw it on the Fairgo BookFace page.

mattwnz

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#813831 8-May-2013 17:25

They are often non stories. Other ISPs have been on it several times too. People quickly forget stories that appear on it. I think it often improves the business for the business that appears on it, as it can be used as free advertising if managed correctly.

sbiddle

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#813833 8-May-2013 17:29

What about?

mattwnz

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#813840 8-May-2013 17:39

Sounds like the number of complaints they are getting from the ad.

NonprayingMantis

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#813841 8-May-2013 17:41

They are under new management so this gives them an opportunity to get free nationwide publicity about how they are acting fast to change the dogs mess they inherited and mention all the cool stuff they are planning

kingjj

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#813977 8-May-2013 20:51

A complete non-story blown out of proportion by Fair Go as usual. I especially liked their suggestions that Orcon had black listed their [the complainant's] number for other Orcon customers when they transferred back to Telecom.

johnr

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#813981 8-May-2013 20:56

kingjj:Orcon had black listed their [the complainant's] number for other Orcon customers when they transferred back to Telecom.

As soon as I heard that I LOL just a routing issue on the Orcon network for 1 single number

connector

30 posts

Geek

#813982 8-May-2013 20:57

rubbish on it being a non story - that older lady had her phone cut off over christmas and new years, shes not a super technical lady obviously you can't expect her to deal with stuff like this, orcon needs to take ownership and get it fixed instead of passing the buck all the time.

I personally know that they're absolutely terrible when it comes to customer service, the ironic thing is they think they are wonderful.

hopefully this new CEO guy does change things a bit and fix up.

http://tvnz.co.nz/fair-go/orcon-customer-left-disconnected-video-5432029

mattwnz

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#813994 8-May-2013 21:12

connector: rubbish on it being a non story - that older lady had her phone cut off over christmas and new years, shes not a super technical lady obviously you can't expect her to deal with stuff like this, orcon needs to take ownership and get it fixed instead of passing the buck all the time.

I personally know that they're absolutely terrible when it comes to customer service, the ironic thing is they think they are wonderful.

hopefully this new CEO guy does change things a bit and fix up.

http://tvnz.co.nz/fair-go/orcon-customer-left-disconnected-video-5432029

Well that part of the story got brushed off pretty quickly, as it was a simple human error, and it appears all she got was the bill wiped.

Zeon

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#813996 8-May-2013 21:13

I honestly blame their old CEO Scott Bartlett, taking that company in so many directions....

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richms

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#814011 8-May-2013 21:25

Huge mess up with their staff not identifying the issue and just shelving the problem. Surely they would have access to call logs to see that the problem was ongoing.

I expect that staff at the time were just in limbo with job security and more worried about keeping their call stats up by getting off calls as soon as possible.

Richard rich.ms

connector

30 posts

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#814012 8-May-2013 21:28

Zeon: I honestly blame their old CEO Scott Bartlett, taking that company in so many directions....

agreed, was interested to see what he was doing now so looked him up on linked in, ceo of kordia, god help us all, lol.

maybe this new guy is better cause there was a day when orcon was an awesome company.

anyway you know what they say about opinions.

richms

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#814014 8-May-2013 21:30

The awesome from orcon left when it was sold, think back to when other ISPs were sold. *cough ihug cough*

Richard rich.ms

linw

2837 posts

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#814017 8-May-2013 21:32

@connector. I agree, it was not something to have a laugh about. It was downright appalling and illustrates my frustration at seeing the blatant mismanagement that goes on with many 'help' desk situations.

When will they learn that someone has to be responsible for managing transfers/connections etc? The way it is done now should NOT be the norm. Several companies have seen the light and have a manager take up the change event to see it through.

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