They are often non stories. Other ISPs have been on it several times too. People quickly forget stories that appear on it. I think it often improves the business for the business that appears on it, as it can be used as free advertising if managed correctly.
They are under new management so this gives them an opportunity to get free nationwide publicity about how they are acting fast to change the dogs mess they inherited and mention all the cool stuff they are planning
A complete non-story blown out of proportion by Fair Go as usual. I especially liked their suggestions that Orcon had black listed their [the complainant's] number for other Orcon customers when they transferred back to Telecom.
rubbish on it being a non story - that older lady had her phone cut off over christmas and new years, shes not a super technical lady obviously you can't expect her to deal with stuff like this, orcon needs to take ownership and get it fixed instead of passing the buck all the time.
I personally know that they're absolutely terrible when it comes to customer service, the ironic thing is they think they are wonderful.
hopefully this new CEO guy does change things a bit and fix up.
connector: rubbish on it being a non story - that older lady had her phone cut off over christmas and new years, shes not a super technical lady obviously you can't expect her to deal with stuff like this, orcon needs to take ownership and get it fixed instead of passing the buck all the time.
I personally know that they're absolutely terrible when it comes to customer service, the ironic thing is they think they are wonderful.
hopefully this new CEO guy does change things a bit and fix up.
Huge mess up with their staff not identifying the issue and just shelving the problem. Surely they would have access to call logs to see that the problem was ongoing.
I expect that staff at the time were just in limbo with job security and more worried about keeping their call stats up by getting off calls as soon as possible.
@connector. I agree, it was not something to have a laugh about. It was downright appalling and illustrates my frustration at seeing the blatant mismanagement that goes on with many 'help' desk situations.
When will they learn that someone has to be responsible for managing transfers/connections etc? The way it is done now should NOT be the norm. Several companies have seen the light and have a manager take up the change event to see it through.
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