[Snap] Snap throttling free 1am-7am data?

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kiwijunglist

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#119658 9-Jun-2013 16:20

Hi

I was consistently getting 1000 - 1500 kbps overnight, last 3 nights this has dropped to 300-400 kbps

Just wondering if they have started throttling data for some users?

Cheers

Christchurch - ADSL

HTPC / Home automation (home assistant) enthusiast.

PeterReader

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#833080 9-Jun-2013 16:20

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

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surfisup1000

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#833100 9-Jun-2013 16:44

I've noticed one time it was a bit slow. I guess they hit their traffic limits.

Another thing I noticed -- I scheduled some downloads to occur between 1am and 06:45am -- but, I still get charged for 2 or 3 gig of data. I checked with my netlimiter to see download activity and it is definitely only downloading between those times.

I've tried playing around with the times a bit and I was charged up to 5 gig data when downloads are limited between 1am/7am. Changing to 6:45am helped but still get charged 2 or 3gig.

eXDee

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#833139 9-Jun-2013 17:34

Haven't been using it recently, will give it a go tonight perhaps.

SamF

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#833150 9-Jun-2013 17:59

surfisup1000:Another thing I noticed -- I scheduled some downloads to occur between 1am and 06:45am -- but, I still get charged for 2 or 3 gig of data. I checked with my netlimiter to see download activity and it is definitely only downloading between those times.

I've tried playing around with the times a bit and I was charged up to 5 gig data when downloads are limited between 1am/7am. Changing to 6:45am helped but still get charged 2 or 3gig.

I remember reading somewhere on their site that you need to allow 15min either side for the free period to 'kick in'. I generally start my downloads at 1:15am and finish at 6:45.

kiwijunglist

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#833153 9-Jun-2013 18:14

I don't like the hassle of having to run a different scheduling program for utorrent (as the built in schedules only does 1hr blocks) so I just allow for the fact that I may be charged an additional 20-40gb a month as non free data.

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SamF

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#833155 9-Jun-2013 18:17

NetLimiter allows you to do bandwidth throttling down to the minute if you want an alternative solution.

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kiwijunglist

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#833156 9-Jun-2013 18:21

Thanks, I used netlimiter in the past, but now I only buy the addon plan so I can get the free night time data, I rarely run out of day time data.

I'm interested if anyone else who goes through A LOT of night time data has noticed any changes, or getting an official comment from snap.

HTPC / Home automation (home assistant) enthusiast.

Ragnor

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#833169 9-Jun-2013 19:11

kiwijunglist: Hi

I was consistently getting 1000 - 1500 kbps overnight, last 3 nights this has dropped to 300-400 kbps

Just wondering if they have started throttling data for some users?

It's probably just congestion/contention due to more people making use of the un-metered period for downloads.

jjnz1

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#833210 9-Jun-2013 20:20

I have not noticed any slow downs with Snap, either off peak, peak or free data time.

If I want to download something, it will always hit 3.8-4MBps any time of the day.

In saying that I never reach even half of my monthly 250GB cap.

RalphFromSnap

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#833214 9-Jun-2013 20:36

kiwijunglist: Thanks, I used netlimiter in the past, but now I only buy the addon plan so I can get the free night time data, I rarely run out of day time data.

I'm interested if anyone else who goes through A LOT of night time data has noticed any changes, or getting an official comment from snap.

Hi,

No issues at all at this end, there is still a significant amount of free bandwidth at that time of night - and we are not shaping anyone, and yes some people do use a significant amount of data at those times (some in the TB's!)

Cheers,
TheRalph

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kiwijunglist

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#833412 10-Jun-2013 10:16

Hi,

Thanks for the reply Ralph, I also was in touch with snap prior to reading your reply, and they said the same thing. No night time rate limiting for us heavy users :)

HTPC / Home automation (home assistant) enthusiast.