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Zigg

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#121084 24-Jun-2013 11:59
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Just been to a house that is getting the below speed. Swapped out filters and tried another router, pretty much the same. Rang helpdesk, and they said the attainable line speed is 1.7 Mbps, which seems a little on the sloooww side. The owner said it was fine until a few weeks back. SS weren't keen on going any further with troubleshooting, basically said nothing can be done, live with it. 


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PeterReader
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  #842278 24-Jun-2013 11:59
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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michaelmurfy
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  #842282 24-Jun-2013 12:03
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Have you got a master filter installed? Got line stats from your modem? Follow what PeterReader says please.




Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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johnr
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  #842295 24-Jun-2013 12:16
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Posting speedtests adds very little value please post modem line stats,

The customer could live 4 - 5km from the serving exchange / cabinet so the above speed would be expected



Behodar
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  #842311 24-Jun-2013 12:34
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Put your address into this map and confirm that it returns "Broadband > 10 Mbps" or faster (this will appear underneath the map).

Zigg

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  #842402 24-Jun-2013 14:39
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Will get them to check the modem line stats, but speed was fine a few weeks back.


Address test comes back:
Network capability:
  • Broadband > 20 Mbps (with the right modem and plan)
  • Broadband > 10 Mbps
Network upgrade scheduled:
  • UFB fibre up to 100 Mbps by Aug-2013

johnr
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  #842406 24-Jun-2013 14:41
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Need the modem line stats

HowickDota
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  #842408 24-Jun-2013 14:42
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Just to confirm, you aren't on a wireless connection are you?



DravidDavid
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  #845350 26-Jun-2013 00:34
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If you are in a >20Mbps area, there is almost certainly an issue with house wiring or the network.

webwat
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  #855295 14-Jul-2013 15:18
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If Slingshot said "attainable" is slow then you might have been having a line issue. Whether its water in something or just need to put in a master filter, who knows. Modem stats would help, and also what were the "fine" speeds they used to get?




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