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Topic # 127220 2-Aug-2013 18:52
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I have always enjoyed good speeds with ADSL 2 and even after going with Slingshot AYCE I have not had a real issue, however lately the speeds on local contents is awful! How on earth am I going to rely on Slingshot to watch the already pretty poor video quality provision from Premierleaguepass.
Tonight I'm getting
https://www.speedtest.net/my-result/2875873692
Truly fed up, I am in A VDSL area and have been waiting for Slingshot to make the offer of VDSL burt not now 2mps...I'm off.
Anyone recommend someone for VDSL other than Snap?

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  Reply # 870914 2-Aug-2013 18:52
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 870920 2-Aug-2013 18:57
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VDSL and not Snap? Telecom, imo.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



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  Reply # 870922 2-Aug-2013 18:58
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I forgot to say we use 600-700GB a month, so Telecom is out. Thanks for sugg
estion. Has anyone tried Voyager?

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  Reply # 870933 2-Aug-2013 19:09
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Woah! What do you do on the internet? Run a server farm or somthing else..? :P






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Reply # 870934 2-Aug-2013 19:11
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@ kids gaming and we use Itunes viseo, netflix and hulu alot

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  Reply # 870945 2-Aug-2013 19:38
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kindagot: @ kids gaming and we use Itunes viseo, netflix and hulu alot


even so, that is still a vast amount of data to use.  how many kids do you have? 10?

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  Reply # 870952 2-Aug-2013 20:00
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I am flabbergasted at that use, lol. I watch everything online pretty much, do bulk file transfers for work, and the 500Gb cap is easy enough for me :P Well, unless I needed to resync my whole Steam library...




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

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  Reply # 870958 2-Aug-2013 20:25
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kindagot: I forgot to say we use 600-700GB a month, so Telecom is out. Thanks for sugg
estion. Has anyone tried Voyager?


You could probably use a business account for that amount of usage..lol! 




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Reply # 870961 2-Aug-2013 20:28
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Inphinity: VDSL and not Snap? Telecom, imo.


And why not Snap? A technical reason?

I've had nothing but good experiences with them. They offer free off peak data and $5/month for free Google data (Youtube, Gmail, G+ etc.) if you don't want to pay for a massive data allowance. On Telecom we were averaging 250-300GB/mo with Snap that's fallen to 75GB/mo and I'm sure our actual usage has increased.





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  Reply # 870969 2-Aug-2013 20:57
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I have 2 boys, each of whom got a PC at Christmas for gaming. Since then our 250-300GB use has gone to 600-700gb. I'm not sure what they are doing...oh er maybe they are up to something dodgy or messing around with their steam accounts alot.... we do watch everything in HD.
This is why I thought Voyager looked good at 175 +GST for 1TB
http://www.voyager.co.nz/internet-connectivity/vdsl

Snap:had bad experience with the when I swapped to Orcon they carried on charging me for months, despite being told repeatedly. Funnily enough the same thing happened with Orcon when I swapped to Slingshot..
Does anyone have any advice on having a seamless takeover of services?



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Geek
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  Reply # 870971 2-Aug-2013 20:59
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Actually this is our usage:
July 2013 662,346.4287
June 2013 638,834.9876
May 2013 652,232.4099
April 2013 671,900.1410
March 2013 501,829.4733
February 2013 610,414.7664
January 2013 475,743.5646
December 2012 293,260.7718
November 2012 337,629.4480
October 2012 267,929.5187
September 2012 83,311.2589
August 2012 223,908.0153
July 2012 285,583.0865
June 2012 287,135.6281
May 2012 200,616.4397
April 2012 208,132.9712
March 2012 172,811.0575
February 2012 230,279.3803
January 2012 15,596.1136



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  Reply # 870974 2-Aug-2013 21:07
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maslink:
Inphinity: VDSL and not Snap? Telecom, imo.


And why not Snap? A technical reason?




Because the OP said

kindagot: Anyone recommend someone for VDSL other than Snap?




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

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Master Geek
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  Reply # 871333 3-Aug-2013 19:03
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kindagot: I have 2 boys, each of whom got a PC at Christmas for gaming. Since then our 250-300GB use has gone to 600-700gb.


Take away the 2 PC's from your 2 boys and you'll find your connection will jump to max speeds. They are probably downloading/uploading 24/7 without you knowing.

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Ultimate Geek
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  Reply # 871378 3-Aug-2013 20:22
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Neori:
kindagot: I have 2 boys, each of whom got a PC at Christmas for gaming. Since then our 250-300GB use has gone to 600-700gb.


Take away the 2 PC's from your 2 boys and you'll find your connection will jump to max speeds. They are probably downloading/uploading 24/7 without you knowing.


Hmmm yeah, possibly a fair amount of torrenting happening there, probably affecting your speeds.



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  Reply # 872019 5-Aug-2013 13:57
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Actually the speedtest that I did recently was with the kids out and their computers off. everything was off except for router, airport and my mac. Up until now we haven't had a problem with Slingshot being able to cope with simultaneous gameplay and video streaming. It's just this last week, I was wondering whether Slingshot
 are slowing me down because of large data use.

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